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充值常見問題

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<div data-page-id="BHW4dlItmocvGFxGmePuQlZqsL2" data-lark-html-role="root" data-docx-has-block-data="true"><p><video controls="" playsinline="" preload="metadata" src="https://customer-article.mocortech.com/publicVideo/F20261023110951109DYIrXQ0Dp1NG6h.mp4" style="max-width:100%;height:auto;float:none"></video></p><h2 class="heading-2 ace-line old-record-id-S5uRdE0imo3UuDxpAhCu44BnstE"><strong>1. 如何填寫加密貨幣充值未到帳表單</strong></h2><div class="ace-line ace-line old-record-id-NJSXdkkoqoA2LTxCORMuLMKosIe"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-M9M3dawEGoC897xwipnuZcW8sah"><span style="font-size: 16px;">在 MEXC <a data-lark-is-custom="true" href="https://www.mexc.com/zh-TW/support">幫助中心</a>頁面，點選【充值未到帳申請找回】按鈕。</span></div><div class="ace-line ace-line old-record-id-DV19dnoULorX4cx9BKbuxajYsSf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-C6AGdP1YdopG9Exz041uylqAshf"><span style="font-size: 16px;">*BTN-<strong>加密貨幣充值未到帳</strong>&BTNURL=<u><a data-lark-is-custom="true" href="https://www.mexc.com/support/deposit-recovery">https://www.mexc.com/support/deposit-recovery</a></u>* </span></div><div class="ace-line ace-line old-record-id-WaZXdiFOToKJUtxBbvJup451sFf"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"879e9105-9626-477d-a352-2a776abc3662","height":1434,"width":2934,"currHeight":1434,"currWidth":2934,"natrualHeight":1434,"natrualWidth":2934,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FKJKUb7g1fo26ONxGSCxuja3zsRh%2F%3Fpreview_type%3D16","file_token":"KJKUb7g1fo26ONxGSCxuja3zsRh","image_type":"image/png","size":321617,"comments":[]}]}" class="image-uploaded gallery old-record-id-X8z4dWT6coPWhexMwhiufk3Wsxb"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20261023103429398VB04Un0ytOzIr3.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJLSktVYjdnMWZvMjZPTnhHU0N4dWphM3pzUmgiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiWDh6NGRXVDZjb1BXaGV4TXdoaXVmazNXc3hiIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9LSktVYjdnMWZvMjZPTnhHU0N4dWphM3pzUmgvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/KJKUb7g1fo26ONxGSCxuja3zsRh/?mount_node_token=X8z4dWT6coPWhexMwhiufk3Wsxb&mount_point=docx_image" data-width="2934" data-height="1434" data-lark-image-uri="drivetoken://KJKUb7g1fo26ONxGSCxuja3zsRh" data-lark-image-width="2934" data-lark-image-height="1434" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-CIXUdjZR8oY7KkxppHMulAcPsGe"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-XLSzdldq7oYcywxoSu5usLA5srd"><span style="font-size: 16px;">根據頁面顯示加密貨幣充值未到帳的原因，選擇符合自己情況的原因後，點選【下一步】。</span></div><div class="ace-line ace-line old-record-id-IOJTd20xmo4YssxDJGNun4pksue"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"a115c386-f274-4cfa-b782-f75306aacbea","height":1392,"width":2938,"currHeight":1392,"currWidth":2938,"natrualHeight":1392,"natrualWidth":2938,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FYfhHbEYgIoLWbDxM3hYuVoQ9stb%2F%3Fpreview_type%3D16","file_token":"YfhHbEYgIoLWbDxM3hYuVoQ9stb","image_type":"image/png","size":374212,"comments":[]}]}" class="image-uploaded gallery old-record-id-T3cedcxgpoxIxKxo5DeufdGusMe"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202610231034305039SHDDEuTrCrgYF.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJZZmhIYkVZZ0lvTFdiRHhNM2hZdVZvUTlzdGIiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiVDNjZWRjeGdwb3hJeEt4bzVEZXVmZEd1c01lIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9ZZmhIYkVZZ0lvTFdiRHhNM2hZdVZvUTlzdGIvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/YfhHbEYgIoLWbDxM3hYuVoQ9stb/?mount_node_token=T3cedcxgpoxIxKxo5DeufdGusMe&mount_point=docx_image" data-width="2938" data-height="1392" data-lark-image-uri="drivetoken://YfhHbEYgIoLWbDxM3hYuVoQ9stb" data-lark-image-width="2938" data-lark-image-height="1392" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-PqHQdVos4otIoExiP2DuEMt2sKc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-YHhCdXyMDoTPHkxNfqRuD7vrsKb"><span style="font-size: 16px;">填寫所需要的材料，以頁面顯示為準。如充值網絡、MEXC 充值地址、充值 TxID 等資訊，填寫完成後點選【提交申請】即可。</span></div><div class="ace-line ace-line old-record-id-TNovd924moo7CGxhlk7uEwQfssc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Bsd3dsn1fo1girx9du7u5q7FsWd"><span style="font-size: 16px;">提交表單后，您的退回申請將進入初步審核階段，預計 1-2 天內完成審核。</span></div><div class="ace-line ace-line old-record-id-NYg2dS8CColWHVx7giWuF2HFs5c"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"4bf2463f-6530-467a-987a-caf6808b4c9b","height":1400,"width":2938,"currHeight":1400,"currWidth":2938,"natrualHeight":1400,"natrualWidth":2938,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FRygcbQZNno7mhhxlgpwufgLHsLe%2F%3Fpreview_type%3D16","file_token":"RygcbQZNno7mhhxlgpwufgLHsLe","image_type":"image/png","size":387778,"comments":[]}]}" class="image-uploaded gallery old-record-id-ZNmCdDCxAooZ89xYiwauytzUs3e"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20261023103433469Kii0P7wLSIf9JN.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJSeWdjYlFaTm5vN21oaHhsZ3B3dWZnTEhzTGUiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiWk5tQ2REQ3hBb29aODl4WWl3YXV5dHpVczNlIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9SeWdjYlFaTm5vN21oaHhsZ3B3dWZnTEhzTGUvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/RygcbQZNno7mhhxlgpwufgLHsLe/?mount_node_token=ZNmCdDCxAooZ89xYiwauytzUs3e&mount_point=docx_image" data-width="2938" data-height="1400" data-lark-image-uri="drivetoken://RygcbQZNno7mhhxlgpwufgLHsLe" data-lark-image-width="2938" data-lark-image-height="1400" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-MVpTdGBAtovmxmxOyIuusLyas1e"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-Dop8dBIpDoRsI0x1URXuUVKzs9g"><strong style="font-size: 16px;">1.1 表單填寫字段說明：</strong></h3><div class="ace-line ace-line old-record-id-BmOXdkB4Hotfm8xkcPSuSAtCs8b"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-HzswdkL0OouwsVxEyqEuzcGcsMc"><span style="font-size: 16px;">1）<strong>充值幣種</strong>：請填寫準確的充值幣種名稱，以便核實充值資訊。</span></div><div class="ace-line ace-line old-record-id-ZZcedpXjxoM1Qix3eGLuGbuisMg"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-XniKdvggKoTjVCxfksfuUDD6syf"><span style="font-size: 16px;">2）<strong>充值網路</strong>：請務必根據充值交易哈希（TxID/TxHash）填寫充值網路。如您無法確認充值網路，請向提幣平台確認。</span></div><div class="ace-line ace-line old-record-id-X8vJdBGTToTa1mxXEApuh33fsLd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-FOnJdYwudoM1kRxbHFMulfq7sTd"><span style="font-size: 16px;">3）<strong>充值數量</strong>：請填寫區塊瀏覽器顯示的充值數量（最多輸入 41 位字符，22 位整數 + 18 位小數）；填寫的充值數量僅作參考，客服將根據 TxID 的實際充值數量進行處理，請以最終處理結果為準。</span></div><div class="ace-line ace-line old-record-id-Go1EdVWlqoo8sPxIZt6ukAQrsbh"><span style="font-size: 16px;"><br></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-G7pFdqITBoVWfoxncozub3rgsWc"><span style="font-size: 16px;">4）<strong>MEXC 充值地址</strong>：請填寫交易哈希（TxID/TxHash）中顯示的充值接收地址（您的 MEXC 帳號充值地址）。交易的接收地址（Receiving Address）通常也稱為「To Address」或「Receiver Address」。</span></div><div class="ace-line ace-line old-record-id-CL2id7Ck7o03KuxyUNsupoyesVc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-OQi7dXBz2o6zCWxXP9OuqURrscg"><span style="font-size: 16px;">5）<strong>充值 TxID</strong>：充值交易哈希（TxID/TxHash）是每一筆區塊鏈交易的唯一標識。只需輸入充值 TxID 即可，請勿填寫網頁連結或其他資訊。請在提幣平台複製 TxID，請勿填寫網址連結。</span></div><div class="ace-line ace-line old-record-id-VNPzdPJEhoYiZJxMZfhuBApts6g"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"91a347cf-2342-46db-992d-746e34deb08a","height":724,"width":1280,"currHeight":724,"currWidth":1280,"natrualHeight":724,"natrualWidth":1280,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FZE7BbSkYxohZXcxtkI1unB2Is4d%2F%3Fpreview_type%3D16","file_token":"ZE7BbSkYxohZXcxtkI1unB2Is4d","image_type":"image/png","size":270719,"comments":[]}]}" class="image-uploaded gallery old-record-id-AQmjdsRKzoQdgQx2In6uqCSmsDA"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202610231034345790WWAINKN2p0mB3.png" data-single-block="true" data-snapshot="eyJ0eXBlIjoiaW1hZ2UiLCJwYXJlbnRfaWQiOiJCSFc0ZGxJdG1vY3ZHRnhHbWVQdVFsWnFzTDIiLCJjb21tZW50cyI6W10sInJldmlzaW9ucyI6W10sImxvY2tlZCI6ZmFsc2UsImhpZGRlbiI6ZmFsc2UsImF1dGhvciI6IjcyMzYyMTU4MTYwODQwNzg1OTciLCJhbGlnbiI6ImNlbnRlciIsImltYWdlIjp7InRva2VuIjoiWkU3QmJTa1l4b2haWGN4dGtJMXVuQjJJczRkIiwibWltZVR5cGUiOiJpbWFnZS9wbmciLCJzaXplIjoyNzA3MTksInNjYWxlIjoxLCJ3aWR0aCI6MTI4MCwiaGVpZ2h0Ijo3MjQsIm5hbWUiOiJpbWFnZS5wbmciLCJjcm9wIjpbMCwwLDAsMF0sInJvdGF0aW9uIjowLCJjYXB0aW9uIjp7InRleHQiOnsiYXBvb2wiOnsibmV4dE51bSI6MCwibnVtVG9BdHRyaWIiOm51bGx9LCJpbml0aWFsQXR0cmlidXRlZFRleHRzIjp7ImF0dHJpYnMiOm51bGwsInRleHQiOm51bGx9fX19LCJhcmVhX2NvbW1lbnRzIjpudWxsfQ==" data-suite="eyJmaWxlVG9rZW4iOiJaRTdCYlNrWXhvaFpYY3h0a0kxdW5CMklzNGQiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiQVFtamRzUkt6b1FkZ1F4MkluNnVxQ1Ntc0RBIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9aRTdCYlNrWXhvaFpYY3h0a0kxdW5CMklzNGQvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/ZE7BbSkYxohZXcxtkI1unB2Is4d/?mount_node_token=AQmjdsRKzoQdgQx2In6uqCSmsDA&mount_point=docx_image" data-width="1280" data-height="724" data-lark-image-uri="drivetoken://ZE7BbSkYxohZXcxtkI1unB2Is4d" data-lark-image-width="1280" data-lark-image-height="724" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-PBOudqVwCoScU5xUxNZuS8SGsBc"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-AZpTdFIR5oYHyWxi4gxugTeDsdh"><strong style="font-size: 16px;">1.2 Ton 網絡 TON 代幣 TxID 的填寫方式：</strong></h3><div class="ace-line ace-line old-record-id-VWF7dqgkpouQGBxoGo6ujRzGsyg"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-KuuJdykbhoHA1IxTFePui1F2sf1"><span style="font-size: 16px;">打開 <a data-lark-is-custom="true" href="https://tonviewer.com/">Tonviewer</a> 區塊瀏覽器，輸入您的 TxID 後點選【查詢】。如在搜索框中輸入 TxID：81f133decf92e96b21b4fc8f87610aa32782310f85a2d18bcae9eacb1e584301。</span></div><div class="ace-line ace-line old-record-id-T40xd83EnoJyxwxZzY6ulttYspd"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"c8e6b88a-7adc-4527-84fa-659aee4c0cd3","height":1362,"width":2920,"currHeight":1362,"currWidth":2920,"natrualHeight":1362,"natrualWidth":2920,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FHZBcb2KqQo9dM7xtCGnuN4bZsmf%2F%3Fpreview_type%3D16","file_token":"HZBcb2KqQo9dM7xtCGnuN4bZsmf","image_type":"image/png","size":379755,"comments":[]}]}" class="image-uploaded gallery old-record-id-A7gwdC6vioxnYjxxkGyuMEIZsp3"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20261023103436730lt37A5BQnvhlZm.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJIWkJjYjJLcVFvOWRNN3h0Q0dudU40YlpzbWYiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiQTdnd2RDNnZpb3huWWp4eGtHeXVNRUlac3AzIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9IWkJjYjJLcVFvOWRNN3h0Q0dudU40YlpzbWYvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/HZBcb2KqQo9dM7xtCGnuN4bZsmf/?mount_node_token=A7gwdC6vioxnYjxxkGyuMEIZsp3&mount_point=docx_image" data-width="2920" data-height="1362" data-lark-image-uri="drivetoken://HZBcb2KqQo9dM7xtCGnuN4bZsmf" data-lark-image-width="2920" data-lark-image-height="1362" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-MdeldsrYbo1S8Tx7wYPuFq9Qszf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-OLgGdRmTpoMAJKxR4mLuU1AYsth"><span style="font-size: 16px;">找到轉到 MEXC 地址的對應轉帳紀錄，並點選對應字母。如點選字母 F。</span></div><div class="ace-line ace-line old-record-id-Uzzedi2UMo9JkmxJ5eXuVrrzsSg"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"3fd84511-16c3-4ca6-8bfd-d53fba12b49a","height":1392,"width":2926,"currHeight":1392,"currWidth":2926,"natrualHeight":1392,"natrualWidth":2926,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FONXtbMHUIob81bxEYJZuZxlGsIe%2F%3Fpreview_type%3D16","file_token":"ONXtbMHUIob81bxEYJZuZxlGsIe","image_type":"image/png","size":403755,"comments":[]}]}" class="image-uploaded gallery old-record-id-VIpsdK5lHoQaLpxPE1cuVZdLsxg"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20261023103439452Jwo7BERLjn6y7S.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJPTlh0Yk1IVUlvYjgxYnhFWUpadVp4bEdzSWUiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiVklwc2RLNWxIb1FhTHB4UEUxY3VWWmRMc3hnIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9PTlh0Yk1IVUlvYjgxYnhFWUpadVp4bEdzSWUvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/ONXtbMHUIob81bxEYJZuZxlGsIe/?mount_node_token=VIpsdK5lHoQaLpxPE1cuVZdLsxg&mount_point=docx_image" data-width="2926" data-height="1392" data-lark-image-uri="drivetoken://ONXtbMHUIob81bxEYJZuZxlGsIe" data-lark-image-width="2926" data-lark-image-height="1392" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-IDrtd6w2roa1QLx19ohuSxwJsqc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-KOt0doGbjoPrQ0xuEoHuZboUs3c"><span style="font-size: 16px;">在帳戶 Account 下，找到 Tx hash 和 Lt 字段，並用英文符號冒號「:」組合二者成為我們需要填入的 TxID。</span></div><div class="ace-line ace-line old-record-id-NLO2dtv7jo8MvRxfrfUuTzMjsGx"><span style="font-size: 16px;">如：81f133decf92e96b21b4fc8f87610aa32782310f85a2d18bcae9eacb1e584301:58674637000001</span></div><div class="ace-line ace-line old-record-id-LNwQd1lGsokdZExr6NFuyY7psrd"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"c5976ea6-e095-4267-a5fd-52dde7860b2a","height":1166,"width":2470,"currHeight":1166,"currWidth":2470,"natrualHeight":1166,"natrualWidth":2470,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FODRfb2NWpog2NVxsDoau6XzCsnc%2F%3Fpreview_type%3D16","file_token":"ODRfb2NWpog2NVxsDoau6XzCsnc","image_type":"image/png","size":402664,"comments":[]}]}" class="image-uploaded gallery old-record-id-Fzwodlebso9CjixHpULu52X6sIh"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20261023103442419Vql2y4kMLAPqty.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJPRFJmYjJOV3BvZzJOVnhzRG9hdTZYekNzbmMiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiRnp3b2RsZWJzbzlDaml4SHBVTHU1Mlg2c0loIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9PRFJmYjJOV3BvZzJOVnhzRG9hdTZYekNzbmMvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/ODRfb2NWpog2NVxsDoau6XzCsnc/?mount_node_token=Fzwodlebso9CjixHpULu52X6sIh&mount_point=docx_image" data-width="2470" data-height="1166" data-lark-image-uri="drivetoken://ODRfb2NWpog2NVxsDoau6XzCsnc" data-lark-image-width="2470" data-lark-image-height="1166" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-CuzhdGwCloLEdHxrls5uGUH5sji"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-Q3VEddDStohNKDxBsFYuqukssjg"><span style="font-size: 16px;"><strong>1.</strong><strong>3</strong><strong> Ton 網絡其他代幣 TxID 的填寫方式：</strong></span></h3><div class="ace-line ace-line old-record-id-T631d7huKo5NTlxvPzauKuQPsTN"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-YgcydDnwHomeKGxuXSSuhMJ7s8f"><span style="font-size: 16px;">打開 <a data-lark-is-custom="true" href="https://tonviewer.com/">Tonviewer</a> 區塊瀏覽器，輸入您的 TxID 後點選【查詢】。如在搜索框中輸入 TxID：6604d72fcb5d321002b12fe309f587a422b51d2e3bbe9a83d5aa68d533c423f0。</span></div><div class="ace-line ace-line old-record-id-AuQKdnsVZoo1L3xgJjLu1qBms2f"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"71f98f9e-803c-48e8-825a-d8dec876d9a2","height":1382,"width":2926,"currHeight":1382,"currWidth":2926,"natrualHeight":1382,"natrualWidth":2926,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FQVevbi770ovImUxTAwduVEkXsTb%2F%3Fpreview_type%3D16","file_token":"QVevbi770ovImUxTAwduVEkXsTb","image_type":"image/png","size":386226,"comments":[]}]}" class="image-uploaded gallery old-record-id-F3ZgdSrj4oTjMVxo9SxuCuLgsOc"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20261023103445215NLmDkGPnkIo8ro.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJRVmV2Ymk3NzBvdkltVXhUQXdkdVZFa1hzVGIiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiRjNaZ2RTcmo0b1RqTVZ4bzlTeHVDdUxnc09jIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9RVmV2Ymk3NzBvdkltVXhUQXdkdVZFa1hzVGIvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/QVevbi770ovImUxTAwduVEkXsTb/?mount_node_token=F3ZgdSrj4oTjMVxo9SxuCuLgsOc&mount_point=docx_image" data-width="2926" data-height="1382" data-lark-image-uri="drivetoken://QVevbi770ovImUxTAwduVEkXsTb" data-lark-image-width="2926" data-lark-image-height="1382" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-BnuwdHvnXogH1fxYbW8u9pW4sFd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-IimqdHaJXol6ixxCW6Cu0njFswd"><span style="font-size: 16px;">找到轉到 MEXC 地址的對應轉帳紀錄，並點選「Jetton Internal Transfer」後的對應字母。如點選字母 D。</span></div><div class="ace-line ace-line old-record-id-UnildhyM5oXWD0xppPiupt8msIe"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"ce3bc615-61ba-4efc-9f3c-7d12db0b244d","height":1040,"width":2346,"currHeight":1040,"currWidth":2346,"natrualHeight":1040,"natrualWidth":2346,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FJ4OSbfbCBolrIhxvGtTubva8scc%2F%3Fpreview_type%3D16","file_token":"J4OSbfbCBolrIhxvGtTubva8scc","image_type":"image/png","size":307609,"comments":[]}]}" class="image-uploaded gallery old-record-id-XjcFdCHzvoGWvxxPqeHu1bfTsRc"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20261023103445668LYfZx9gnYdKlgG.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJKNE9TYmZiQ0JvbHJJaHh2R3RUdWJ2YThzY2MiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiWGpjRmRDSHp2b0dXdnh4UHFlSHUxYmZUc1JjIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9KNE9TYmZiQ0JvbHJJaHh2R3RUdWJ2YThzY2MvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/J4OSbfbCBolrIhxvGtTubva8scc/?mount_node_token=XjcFdCHzvoGWvxxPqeHu1bfTsRc&mount_point=docx_image" data-width="2346" data-height="1040" data-lark-image-uri="drivetoken://J4OSbfbCBolrIhxvGtTubva8scc" data-lark-image-width="2346" data-lark-image-height="1040" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-NFgmde6raoOyayxu4HcuXDLMsFk"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-C37HdlONHoI0qZxzxnpu7aJosYd"><span style="font-size: 16px;">在帳戶 Account 下，找到 Tx hash 和 Lt 字段，並用英文符號冒號「:」組合二者成為我們需要填入的 TxID。</span></div><div class="ace-line ace-line old-record-id-L1uNdloWNoUWmzxxWBbuEl5msOd"><span style="font-size: 16px;">如：6604d72fcb5d321002b12fe309f587a422b51d2e3bbe9a83d5aa68d533c423f0:58641569000001</span></div><div class="ace-line ace-line old-record-id-EKYBdd8s0ovKwExNyywuzPzQswd"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"101aebba-6eb2-44ef-be82-6648c8c478c3","height":618,"width":2326,"currHeight":618,"currWidth":2326,"natrualHeight":618,"natrualWidth":2326,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FSxQ6bcYBeoI9WsxDAFguTbgAs3d%2F%3Fpreview_type%3D16","file_token":"SxQ6bcYBeoI9WsxDAFguTbgAs3d","image_type":"image/png","size":257847,"comments":[]}]}" class="image-uploaded gallery old-record-id-VzPVd5giwoN07YxfKmiu89tMsEb"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20261023103446670O5kCtGHyI3QPHC.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJTeFE2YmNZQmVvSTlXc3hEQUZndVRiZ0FzM2QiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiVnpQVmQ1Z2l3b04wN1l4ZkttaXU4OXRNc0ViIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9TeFE2YmNZQmVvSTlXc3hEQUZndVRiZ0FzM2QvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/SxQ6bcYBeoI9WsxDAFguTbgAs3d/?mount_node_token=VzPVd5giwoN07YxfKmiu89tMsEb&mount_point=docx_image" data-width="2326" data-height="618" data-lark-image-uri="drivetoken://SxQ6bcYBeoI9WsxDAFguTbgAs3d" data-lark-image-width="2326" data-lark-image-height="618" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-RsGCdEKyYod9MLxSiOnuje32sDd"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-XztPdXpRvoqlXbxSekduhPTyspK"><span style="font-size: 16px;">1.4 補充資料填寫</span></h3><div class="ace-line ace-line old-record-id-PzoKdy7ADo9UFkxsROSuz7SQsrb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-JI22dStPLoHlJoxal5YuvdCbsFc"><span style="font-size: 16px;">一旦您的申請通過審核，請及時前往申請紀錄頁確認退回地址或自行填寫退回地址（以前端顯示為準）。</span></div><div class="ace-line ace-line old-record-id-AnERdZgXfoDIRqxoXgNuqbglsDc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-KeKQdC3ssofrz6x56VBuSAc4s7c"><strong style="font-size: 16px;">若 MEXC 將退回該筆資產至鏈上原本發出地址：</strong></div><div class="ace-line ace-line old-record-id-KtKfdZzkloTxonxFsx5ugWFdsrf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-QeP4d6eanonli2xKnDgu72vusmd"><span style="font-size: 16px;">客服將及時披露原路退回地址給您，您需要核對退回地址是否正確。</span></div><ul start="1" class="list-bullet1"><li style="text-align:left" class="ace-line ace-line old-record-id-EL7xdSMivoozbzxV1Gfu5p2FsWb" data-list="bullet"><div><span style="font-size: 16px;">如果退回地址正確，請點選【確定退回至該地址】，您的資金將被退回至該地址。</span></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-OcxNdklHso8GhAxVZrGuAWwlsog" data-list="bullet"><div><span style="font-size: 16px;">如發現地址有誤或無法接收資金，請點選【取消申請】，並聯絡在線客服提供正確的退回地址資訊。</span></div></li></ul><div class="ace-line ace-line old-record-id-IxeKdPijsouMtbxDGFeuA6kdsAb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-UYpWdtL0GoLSe7xZPqMucjAvspe"><span style="font-size: 16px;">需要注意的是，充值至 MEXC 熱錢包地址僅支援原路退回。</span></div><div class="ace-line ace-line old-record-id-EHAld3Xa9oODbVxIExZuzM20s2g"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"404f766e-12c2-4c13-ad3b-9a48efec8d1a","height":1072,"width":2128,"currHeight":1072,"currWidth":2128,"natrualHeight":1072,"natrualWidth":2128,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FBHgTbJsA2oCT1wxDds7u3eHzskc%2F%3Fpreview_type%3D16","file_token":"BHgTbJsA2oCT1wxDds7u3eHzskc","image_type":"image/png","size":268926,"comments":[]}]}" class="image-uploaded gallery old-record-id-DOnFdCvanoiFHrxGZhMuGOdnsUe"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202610231034478201PIrptZ2Ytxn54.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJCSGdUYkpzQTJvQ1Qxd3hEZHM3dTNlSHpza2MiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiRE9uRmRDdmFub2lGSHJ4R1poTXVHT2Ruc1VlIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9CSGdUYkpzQTJvQ1Qxd3hEZHM3dTNlSHpza2MvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/BHgTbJsA2oCT1wxDds7u3eHzskc/?mount_node_token=DOnFdCvanoiFHrxGZhMuGOdnsUe&mount_point=docx_image" data-width="2128" data-height="1072" data-lark-image-uri="drivetoken://BHgTbJsA2oCT1wxDds7u3eHzskc" data-lark-image-width="2128" data-lark-image-height="1072" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-MZMDdGlLAolz5HxOZnUuYMPesue"><span style="font-size: 16px;"><br></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-QkHgdjnBfoSsmbx7MGbumW6VsHc"><span style="font-size: 16px;">一旦您點選【確認退回該地址】，即表示您已確認該地址為有效且正確的地址。在此之後，若您未能成功透過該地址收到退回資金，MEXC 將不承擔相應責任。</span></div><div class="ace-line ace-line old-record-id-DFBxdzc8gojdk3xBtfnumKrlsxd"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"f6151ff2-f83a-48df-9c9d-1745dc7c763a","height":1084,"width":2048,"currHeight":1084,"currWidth":2048,"natrualHeight":1084,"natrualWidth":2048,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FRrilb9q6johsDOx5Orjuq5itsBh%2F%3Fpreview_type%3D16","file_token":"Rrilb9q6johsDOx5Orjuq5itsBh","image_type":"image/png","size":326884,"comments":[]}]}" class="image-uploaded gallery old-record-id-VLkfdmTUFon1PGxdjThuOHzdsWc"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20261023103449340rMm9omTEHIdixH.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJScmlsYjlxNmpvaHNET3g1T3JqdXE1aXRzQmgiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiVkxrZmRtVFVGb24xUEd4ZGpUaHVPSHpkc1djIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9ScmlsYjlxNmpvaHNET3g1T3JqdXE1aXRzQmgvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/Rrilb9q6johsDOx5Orjuq5itsBh/?mount_node_token=VLkfdmTUFon1PGxdjThuOHzdsWc&mount_point=docx_image" data-width="2048" data-height="1084" data-lark-image-uri="drivetoken://Rrilb9q6johsDOx5Orjuq5itsBh" data-lark-image-width="2048" data-lark-image-height="1084" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-Ew3gdClK9omnduxVcdiuG81ssBf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-GawRdVohDoRPARxL6X0uvJd0sCb"><strong style="font-size: 16px;">若您需自行填寫退回地址：</strong></div><div class="ace-line ace-line old-record-id-BMF1dbpcLod0vTxTIBvud1oBsZf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-NKkPd8qXToOGYoxp1MDukMN3sOc"><span style="font-size: 16px;">填寫後，您的資產將退回至該地址，請確保退回地址與網路匹配。若因地址錯誤導致未能成功收到退回資金，MEXC 不承擔任何責任。</span></div><div class="ace-line ace-line old-record-id-BY9NdmXE2oEW6RxxZ10uGW7LsNh"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"df02ed90-e821-48e6-8de8-9ec7639a563a","height":653,"width":1280,"currHeight":653,"currWidth":1280,"natrualHeight":653,"natrualWidth":1280,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FQPyIbXj2koaZclxwokpu6Hv8s7b%2F%3Fpreview_type%3D16","file_token":"QPyIbXj2koaZclxwokpu6Hv8s7b","image_type":"image/png","size":221813,"comments":[]}]}" class="image-uploaded gallery old-record-id-ROBxd8419oILFWxm7OIuvIsyshh"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20261023103450284x6KrLcqJGttC5q.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJRUHlJYlhqMmtvYVpjbHh3b2twdTZIdjhzN2IiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiUk9CeGQ4NDE5b0lMRld4bTdPSXV2SXN5c2hoIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9RUHlJYlhqMmtvYVpjbHh3b2twdTZIdjhzN2IvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/QPyIbXj2koaZclxwokpu6Hv8s7b/?mount_node_token=ROBxd8419oILFWxm7OIuvIsyshh&mount_point=docx_image" data-width="1280" data-height="653" data-lark-image-uri="drivetoken://QPyIbXj2koaZclxwokpu6Hv8s7b" data-lark-image-width="1280" data-lark-image-height="653" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-W8hzdxkIUo97txxuzRQuTO01sFf"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-ElFPdeCmMo0SoJxB5cyuPvT1sob"><strong>2. 處理手續費和預計完成時間說明</strong></h2><div class="ace-line ace-line old-record-id-Jjk4diRf5oIifjxEH0quV8FlsMb"><span style="font-size: 16px;"><br></span></div><div><table class="ace-table" data-ace-table-col-widths="264;235;197;131" style="border:none;border-collapse:collapse;table-layout:fixed;width:500px;"><colgroup><col width="264"><col width="235"><col width="197"><col width="131"></colgroup><tbody><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-TiJZdDnDJoOUUJx7mnquGy6xsmf"><strong style="font-size: 16px;">充值問題類型</strong></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-GwwEdLRJuoKwC3x2URduvQqqsvg"><strong style="font-size: 16px;">費用</strong></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-MbtWdAgu8o3fA5xiNzPuXNaWsAf"><strong style="font-size: 16px;">處理方案</strong></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-Q10GdNxgwobJwRxLfpKuY13ksOf"><strong style="font-size: 16px;">處理時效</strong></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-FjTMdIkJRok9DHxteDLuRxM4sEh"><span style="font-size: 16px;">充值到熱錢包</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-SRNvdZQOpoR9Zyx75ggu6FVjsed"><span style="font-size: 16px;">20 USDT</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-KLy2dE7ZQoae1HxKYBOuMtTGsxc"><span style="font-size: 16px;">僅支援原路退回</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-JbVCdJJPyoUSwYxwq4duqR5xsPb"><span style="font-size: 16px;">7 天</span></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-Z5WbdvET2orpsvxYlZxuVAVOsEb"><span style="font-size: 16px;">充值未填/填錯 Memo</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-AeDmdfiABoisSLxExh2u7HFKspa"><span style="font-size: 16px;">20 USDT</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-CxMIdG117oZe6axCuBqu45mxsfP"><span style="font-size: 16px;">僅支援原路退回</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-BORMdgCeQovk8HxG0Kvufcdasqb"><span style="font-size: 16px;">7 天</span></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-N6ZRdfETVofHdSx9mUhuGu91sJg"><span style="font-size: 16px;">充值不支援幣種</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-ZqaOdg0ChoGbAhx8Bxdut6kksUf"><span style="font-size: 16px;">20 USDT</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-PnXxd9b5Lo0kCNxyhNVuzfqRsPj"><span style="font-size: 16px;">退回</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-WcT2dzODBoZ2yZxRQAWu1wAYsZg"><span style="font-size: 16px;">21 天</span></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-MdqpdyrG5oXvZJx70OKubmBms0b"><span style="font-size: 16px;">使用不支援網路進行充值</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-HFngdvRzUoODuVxtLEpuLdhbskf"><span style="font-size: 16px;">20 USDT</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-F9jgdR79LoNoX3xGGs0uXrQps1g"><span style="font-size: 16px;">退回</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-EIoVdtD5eoz2Mdx8OyQuffcdsig"><span style="font-size: 16px;">21 天</span></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-GMYnd9tbFo9PJ6xzF8duh24IsPD"><span style="font-size: 16px;">充值禁止充值幣種</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-OjUEd1ohOoPTMtxM2Hgu7W1Fs7g"><span style="font-size: 16px;">根據鏈上 Gas fee 動態調整</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-JHazdX3Auo0e5gx11y2uZfVGsFc"><span style="font-size: 16px;">僅支援原路退回</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-OFUAdkHHWojkpDxPjtHuxETVs7b"><span style="font-size: 16px;">7 天</span></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-SjN9dVdngo2HV2xntwduYruKsKz"><span style="font-size: 16px;">支援的幣種/網路正常充值未入帳</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-RYFCdcBbToalJOxbynduRGyRskc"><span style="font-size: 16px;">免費</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-P3R5dVovQobuDTxpEB4uTBQVsLe"><span style="font-size: 16px;">入帳</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-GiEwdNbKMoNN63xiCuRuIcyusrb"><span style="font-size: 16px;">3 天</span></div></td></tr><tr style="height:39px;"><td colspan="4" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: top; font-size: 10pt;"><div class="ace-line ace-line old-record-id-XrSbd3NOyob4HuxpMsDuh1shsrg"><strong style="font-size: 16px;">注意：部分充值可能涉及特殊情況，請以客服實際處理方案為準。</strong></div></td></tr></tbody></table></div><div class="ace-line ace-line old-record-id-DNSVd7AQ8oxeq6xvRiNuAt4UsLc"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-TQ4vdxrWQo7W1Tx1w28uAqLCsTe"><strong>3. 如何支付手續費</strong></h2><div class="ace-line ace-line old-record-id-HlXSdbtdjoUBUex9t5muMwQrsdd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Xwbndl7fsoB5mzxAD2PuJnznskc"><span style="font-size: 16px;">手續費金額以您前端頁面顯示的實際金額為準。提交補充資料後，系統將自動從您的現貨帳戶中凍結對應金額的手續費，無需手動支付。</span></div><div class="ace-line ace-line old-record-id-NTbBdYYcRoALwgxuF4CuKwlcs2e"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-MgY9dm0C0oixRGx7rr2u7TLGsJY"><span style="font-size: 16px;">為確保手續費能夠順利劃扣，請您提前在現貨帳戶中預留足夠數量的 USDT。若您的現貨帳戶 USDT 餘額不足，將無法成功提交，補足餘額後方可繼續操作。</span></div><div class="ace-line ace-line old-record-id-H8HPdnJc8optDRx98IZubf70sTF"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-SD2md3nb0opeeKxFEx7uJGI1sBg"><span style="font-size: 16px;">如有任何疑問，歡迎隨時聯絡在線客服。</span></div><div class="ace-line ace-line old-record-id-LslzdZ8ayo9Eqqx050UugWx7s20"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-AcQ8dtZHvoB6BFx4VZIuFuKRsmg"><span style="font-size: 16px;">推薦閱讀：</span></h3><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-Q3JfdeWRpojZODx7kbWuF4A4sWh" data-list="bullet"><div><a data-lark-is-custom="true" href="https://www.mexc.com/zh-TW/support/article/what-is-the-uncredited-deposit-return-application-17827791526274" style="font-size: 16px;">什麼是加密貨幣充值未到帳</a></div></li><li class="ace-line ace-line old-record-id-Fhy9dQY6Uoua9Rx199kuArDrsuf" data-list="bullet"><div><a href="https://www.mexc.com/zh-TW/support/article/troubleshooting-guide-360020367791" data-lark-is-custom="true" style="font-size: 16px;">充值未到帳解決指南</a></div></li><li class="ace-line ace-line old-record-id-DuQxdKfotoXLA8xpUd2uJeybseg" data-list="bullet"><div><a href="https://www.mexc.com/zh-TW/support/article/mexc-restricted-deposit-return-application-338880006351421440" data-lark-is-custom="true" style="font-size: 16px;">MEXC 充值受限退回申請</a></div></li><li class="ace-line ace-line old-record-id-Guwbd4unIob9zJxC6OYuaM6ysEg" data-list="bullet"><div><a href="https://www.mexc.com/zh-TW/support/article/how-to-deposit-crypto-to-mexc-app-255063247123116032" data-lark-is-custom="true" style="font-size: 16px;">如何將數位貨幣存入 MEXC 平台（App）</a> </div></li><li class="ace-line ace-line old-record-id-Yijvdwx2EoUwHwxL47fu1OtCsTc" data-list="bullet"><div><a href="https://www.mexc.com/zh-TW/support/article/how-to-deposit-crypto-to-mexc-web-255064630102585344" data-lark-is-custom="true" style="font-size: 16px;">如何將數位貨幣存入 MEXC 平台（Web）</a></div></li></ul><div class="ace-line ace-line old-record-id-AItTdwIHHoI4RsxJha3uZjQHsAf"><span style="font-size: 16px;"><br></span></div></div>

<div data-page-id="EKukdUWMUovxbGx7CFVu5lI8sEt" data-lark-html-role="root" data-docx-has-block-data="true"><h2 class="heading-2 ace-line old-record-id-LqR3dcAQNoWmcsxJAtDuOammswc"><strong>哪些情況可能需要提供資金證明文件？</strong></h2><div class="ace-line ace-line old-record-id-J3sqdAUdjoodjxx2ed9u3mOssSu"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-JulGd3krWoxQ0NxQw0VuwDDosLd"><span style="font-size: 16px;">當您從 MEXC <a data-lark-is-custom="true" href="https://www.mexc.com/assets/withdraw/USDT">提幣</a>至其他平台被退回，需要協助將資金入帳至您的 MEXC 帳戶時，我們可能會要求您提供相關資金來源證明或資金退回證明。</span></div><div class="ace-line ace-line old-record-id-HBkEdQnktoagzixKS3suGDNusEf"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" class="ace-line ace-line old-record-id-A0ZpdBvePohu3Jx02ekunWK9skh"><span style="font-size: 16px;">*BTN-<strong>加密貨幣充值未到帳</strong>&BTNURL=<a data-lark-is-custom="true" href="https://www.mexc.com/support/deposit-recovery">https://www.mexc.com/support/deposit-recovery</a>*</span></div><div class="ace-line ace-line old-record-id-ZH83dOuU8oAlcPx0pvfuor6gsHf"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-EXvTdLgsRoBqdBx3B6WuWXtisMg"><strong>資金證明文件有什麼要求？</strong></h2><div class="ace-line ace-line old-record-id-M7jVd3WUjocBQMx9oOnummAssOf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-T5PudJjmLo8ET4xhzGFua8t6smg"><span style="font-size: 16px;">請您按照提交頁面的具體引導提供所需資訊。根據審核情況，我們可能還會要求補充其他資料，請以實際審核要求爲準。</span></div><div class="ace-line ace-line old-record-id-Eiv7dSytJo8O4oxaCnuusuQds4c"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"fd441ec3-b631-40ce-aebf-5875bd5a7bed","height":1952,"width":2072,"currHeight":1952,"currWidth":2072,"natrualHeight":1952,"natrualWidth":2072,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FCdBNb0MyAoSZQhx4zOnuE9i9sLc%2F%3Fpreview_type%3D16","file_token":"CdBNb0MyAoSZQhx4zOnuE9i9sLc","image_type":"image/png","size":371714,"comments":[]}]}" class="image-uploaded gallery old-record-id-J9TLdsf1Bo70UmxyIssu2FrNsFd"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260624122047078xm5tG4OkSpRBmQ.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJDZEJOYjBNeUFvU1pRaHg0ek9udUU5aTlzTGMiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiSjlUTGRzZjFCbzcwVW14eUlzc3UyRnJOc0ZkIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9DZEJOYjBNeUFvU1pRaHg0ek9udUU5aTlzTGMvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/CdBNb0MyAoSZQhx4zOnuE9i9sLc/?mount_node_token=J9TLdsf1Bo70UmxyIssu2FrNsFd&mount_point=docx_image" data-width="2072" data-height="1952" data-lark-image-uri="drivetoken://CdBNb0MyAoSZQhx4zOnuE9i9sLc" data-lark-image-width="2072" data-lark-image-height="1952" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-QlSsdqgjboc4WDxDIzDuSlFCsQe"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-XOOqdEeGQoe8v5xIyKfuCpHJsVg"><span style="font-size: 16px;">推薦閱讀：</span></h3><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-UTnddW5UGoq1nWxvyaPu80pGs9f" data-list="bullet"><div><a data-lark-is-custom="true" href="https://www.mexc.com/support/article/how-to-deposit-crypto-to-mexc-app-255063247123116032" style="font-size: 16px;">如何將加密貨幣存入 MEXC 平台（App）</a></div></li><li class="ace-line ace-line old-record-id-MGV9d5Tito1zgAxUpo0u4EAQshe" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-deposit-crypto-to-mexc-web-255064630102585344" data-lark-is-custom="true" style="font-size: 16px;">如何將加密貨幣存入 MEXC 平台（Web）</a></div></li><li class="ace-line ace-line old-record-id-BP5ld4xrKoGpfqxgxRhuCnsisYc" data-list="bullet"><div><a href="https://www.mexc.com/support/article/what-is-a-crypto-deposit-17827791509026" data-lark-is-custom="true" style="font-size: 16px;">什麼是加密貨幣充值</a></div></li><li class="ace-line ace-line old-record-id-Q5a4dtQzeockIIx3lOyuvHHusve" data-list="bullet"><div><a href="https://www.mexc.com/support/article/troubleshooting-guide-360020367791" data-lark-is-custom="true" style="font-size: 16px;">充值未到帳解決指南</a></div></li><li class="ace-line ace-line old-record-id-SV8ldX66LoXnPgx8qM3ub3A1sj2" data-list="bullet"><div><a href="https://www.mexc.com/support/article/common-deposit-statuses-and-how-to-resolve-them-17827791526203" data-lark-is-custom="true" style="font-size: 16px;">充值過程中常見狀態及解決辦法</a></div></li></ul></div>

<div data-page-id="PBtrdLNF9oPp1jxgxuquIgbnsx5" data-lark-html-role="root" data-docx-has-block-data="true"><h2 class="heading-2 ace-line old-record-id-PsY6dkZisol6vZxyX8LubObtsbe"><strong>1. 什麼是充值了 MEXC 不支援的代幣？</strong></h2><div class="ace-line ace-line old-record-id-EB37dtRzvoaaVrxVV0Xupjghspb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-L8gid6BauoX3Jgx4MDjuhswgsag"><span style="font-size: 16px;">MEXC 僅對平台支援的幣種和其對應的區塊網路的充值支援自動入帳。若您在無意中將不支援的幣種或使用了不支援的區塊網路進行充值，MEXC 將協助您手動取回資產，並收取一定費用。</span></div><div class="ace-line ace-line old-record-id-Ab0mdFrMroMOjrxzqd4uEG5Tslg"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Yq4wd42dJoUcnzxfB0PuqH52sKd"><span style="font-size: 16px;">註：某些特定幣種/網路可能不支援找回。</span></div><div class="ace-line ace-line old-record-id-OXI1dtxFloVwE1xinj0uC68BsPf"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-RWO0dal23ouobVxexvPu7AG5sKT"><strong>2. 充值 MEXC 不支援的代幣案例展示</strong></h2><div class="ace-line ace-line old-record-id-TnpmdMqZQoJpsFxGDQ2uxFLAsie"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-IRntdy1veona5WxnTIEu1UI4szb"><span style="font-size: 16px;">2.1 充值不支援或已下架的數位貨幣</span></h3><div class="ace-line ace-line old-record-id-VQVKdwwhkoHdvNxdLimuTarysLe"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-PJewdga8momt9ex7O6LuUxHTs0e"><span style="font-size: 16px;">為更符合項目方的營運調整，MEXC 會不定期對部分幣種進行升級、移轉或更換合約，並停止支援舊約代幣的充值（例如 ZINU、GART 等）。<strong>如果您使用已下架或不再支援的舊約代幣進行充值，相關資產將無法到帳，且可能無法找回。</strong></span></div><div class="ace-line ace-line old-record-id-R7ugdG4QIov2haxtrVPunvjnstg"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-OcbSdbgnKowjZSxxD9Vu6iDosth"><span style="font-size: 16px;">為避免造成資產損失，請在充值前務必注意以下事項：</span></div><ul start="1" class="list-bullet1"><li style="text-align:left" class="ace-line ace-line old-record-id-NMO4d0KGXoRzYlxLUqOupDmDsid" data-list="bullet"><div><span style="font-size: 16px;"><strong>核對合約地址</strong>：確認轉出方與接收方所對應的代幣合約地址完全一致，切勿僅憑幣種名稱或代號判斷。</span></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-EqK7dLxV5o4zqexXzZfuDhxus2f" data-list="bullet"><div><span style="font-size: 16px;"><strong>確認幣種狀態</strong>：在 MEXC 官網查詢目標幣種目前是否支援充值，以及所支援的合約版本。</span></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-BR6odbsuno5KSZxN569uv3Rjsib" data-list="bullet"><div><span style="font-size: 16px;"><strong>如有疑問，及時諮詢</strong>：若您對代幣合約地址或幣種狀態有任何不確定，請第一時間聯絡 MEXC 線上客服核實，確認無誤後再發起充值操作。</span></div></li></ul><div class="ace-line ace-line old-record-id-Q9ntdmCtbolZojxYPaSuNdfEsWf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-SomLdqQM3oiRU4xIMH9uROO9sjg"><span style="font-size: 16px;"><strong>溫馨提示</strong>：數位貨幣轉帳具有不可逆性，錯誤充值已下架或不支援的幣種通常無法追回，請務必謹慎操作。</span></div><div class="ace-line ace-line old-record-id-C9aTd4YsLofJScx4OjguYkxXs7f"><span style="font-size: 16px;"><br></span></div><div data-type="image" data-ace-gallery-json="{"items":[{"uuid":"e4673cf0-bdea-4995-8995-ca21ac93c3d3","height":1168,"width":2006,"currHeight":1168,"currWidth":2006,"natrualHeight":1168,"natrualWidth":2006,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FONi8bHuDdoBahXxdJVauM0Q0sXc%2F%3Fpreview_type%3D16","file_token":"ONi8bHuDdoBahXxdJVauM0Q0sXc","image_type":"image/png","size":351617,"comments":[]}]}" class="image-uploaded gallery old-record-id-AfEhdhRdGos05LxtMVLuAniRsBh"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260916152547521A3TZUokK8VDFXs.png" data-single-block="true" 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data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/ONi8bHuDdoBahXxdJVauM0Q0sXc/?mount_node_token=AfEhdhRdGos05LxtMVLuAniRsBh&mount_point=docx_image" data-width="2006" data-height="1168" data-lark-image-uri="drivetoken://ONi8bHuDdoBahXxdJVauM0Q0sXc" data-lark-image-width="2006" data-lark-image-height="1168" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-OamrdpVgkoAEUBxD3BjunBAZsbz"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-KCwDd67v8okYNJxDp0ouv2XbsVg"><span style="font-size: 16px;">2.2 使用不支援的區塊網路充值</span></h3><div class="ace-line ace-line old-record-id-Ze1udvfpSoSOEJxDwkUuGP1xsrf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-FgBUdt9ZKo4KTvxvYDbuZS0xsCb"><span style="font-size: 16px;">部分穩定幣（如 USDC、USDT 等）會在多條區塊鏈網路上發行對應代幣。<strong>雖然 MEXC 已上線該幣種，但並不代表支援其在所有網路上的充值</strong>。若您選擇了 MEXC 不支援的網路進行充值，資產將無法到帳，且可能面臨找回困難的風險。</span></div><div class="ace-line ace-line old-record-id-QzUTdNjuJo0pD8xOQQPusa5ysTb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-S9aJdUIBSoGYWgx28pQuuAOUs5f"><span style="font-size: 16px;"><strong>典型範例</strong>：用戶使用 FTM（Fantom）網路轉入 USDC，但 MEXC 目前並不支援 USDC-FTM 網路的充值，因此該筆資產不會入帳。對於這種情況。請您在充值前務必先確認發送方與到帳方的網路一致。</span></div><div class="ace-line ace-line old-record-id-PO5Ndgs2NoaMcSxrrE6uyfGTsah"><span style="font-size: 16px;"><br></span></div><div data-type="image" 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data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJKV09sYmZNaXdvZmQ2cnhnTUNMdTFma0lzNmMiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiU2pkb2Q1YUVEb0M4SU94MG1ZaHVlSlRxc0NjIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9KV09sYmZNaXdvZmQ2cnhnTUNMdTFma0lzNmMvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/JWOlbfMiwofd6rxgMCLu1fkIs6c/?mount_node_token=Sjdod5aEDoC8IOx0mYhueJTqsCc&mount_point=docx_image" data-width="2048" data-height="978" data-lark-image-uri="drivetoken://JWOlbfMiwofd6rxgMCLu1fkIs6c" data-lark-image-width="2048" data-lark-image-height="978" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-VqQxdr8XaoODZ3xhDMTuKMOus0f"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-MZSpdwNL6oS55Yx6fHQugds9sxg"><strong>3. 我該怎麼做？</strong></h2><div class="ace-line ace-line old-record-id-M8w6d8398oLMqxxHNhMuTCSXsZg"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-GfMPdW57HopYzDxawRKuybTlskc"><span style="font-size: 16px;">請您提交<u><a data-lark-is-custom="true" href="https://www.mexc.com/zh-MY/support/deposit-recovery">加密貨幣充值未到帳</a></u>表單，審核預計 1-2 個工作天內完成，完成後我們將透過郵件或站內信即時通知您結果。</span></div><div class="ace-line ace-line old-record-id-WMPcdyc1YoxCRGx0mytubwd1sDg"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-Y3yjdR3jvo6RRSxWl6RuxIF8sXc"><strong>4. 所需材料補充說明</strong></h2><div class="ace-line ace-line old-record-id-HlkSdi85yoyjWSxW2A7u5xZCsef"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-YIvCds4bboThKMxI1OauX2CBs5d"><span style="font-size: 16px;">請您按照提交頁面的具體引導提供所需資訊。根據審核情況，我們可能還會要求補充其他資料，請以實際審核要求為準。詳細操作步驟請參考《<u><a data-lark-is-custom="true" href="https://www.mexc.com/zh-TW/support/article/how-to-fill-out-the-uncredited-crypto-deposit-form-17057846626969">如何填寫加密貨幣充值未到帳表單</a></u>》。</span></div><div class="ace-line ace-line old-record-id-ROcXdsVgIovRL2xr0LnuZyIVsEb"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-ArsZdwI7zo4xrOxYXUIuMKZ3sPf"><strong>5. 條款與規則</strong></h2><div class="ace-line ace-line old-record-id-Xq5GdugOooLYq3xCpEtu0Olxsad"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-CFYOdDdL1owUUOxmCqCuGNJIsag"><span style="font-size: 16px;">1）MEXC 將盡一切努力幫助您追回資產，但由於區塊鏈網路的複雜性，我們無法保證在所有情況下都能 100% 追回您的資產。</span></div><div class="ace-line ace-line old-record-id-V8JNdsmhEobF8sxFBwEuafcEsEh"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-MCIsdA0uSo8mnJx5oYhul0Z7sWg"><span style="font-size: 16px;">2）找回資金需額外技術及人力支持，會收取一定手續費。具體費用請以頁面顯示為準。</span></div><div class="ace-line ace-line old-record-id-QdLwdvLSKoxV9XxklnAuqOvrsne"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Naj9dmb8roZV6gxHHe7ugjZts8c"><span style="font-size: 16px;">3）審核通過後將展示預計完成時間，若資金找回難度較大，實際完成時間會延長。請留意審核結果通知。</span></div><div class="ace-line ace-line old-record-id-SDBYdveWSoLGrhxlREnufflDsgd"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-CH5AdpJvwo4a8lxOzB9uD0rfsGJ"><span style="font-size: 16px;">推薦閱讀：</span></h3><ul start="1" class="list-bullet1"><li style="text-align:left" class="ace-line ace-line old-record-id-Lb98dv3FVoCx6oxTMmJuSuGWs95" data-list="bullet"><div><a data-lark-is-custom="true" href="https://www.mexc.com/zh-TW/support/article/how-to-deposit-crypto-to-mexc-app-255063247123116032" style="font-size: 16px;">如何將數位貨幣存入 MEXC 平台（App）</a></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-VKs6dtdTvo9MbuxHbGruhtc4sgd" data-list="bullet"><div><a href="https://www.mexc.com/zh-TW/support/article/how-to-deposit-crypto-to-mexc-web-255064630102585344" data-lark-is-custom="true" style="font-size: 16px;">如何將數位貨幣存入 MEXC 平台（Web）</a></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-Ix3RdXyKJoFuemxsjqVuFGfYsdc" data-list="bullet"><div><a href="https://www.mexc.com/zh-TW/support/article/what-is-a-crypto-deposit-17827791509026" data-lark-is-custom="true" style="font-size: 16px;">什麼是數位貨幣充值</a></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-IcYvdEwuuoDZpDxpzGjuavfLscd" data-list="bullet"><div><a href="https://www.mexc.com/zh-TW/support/article/mexc-restricted-deposit-return-application-338880006351421440" data-lark-is-custom="true" style="font-size: 16px;">MEXC 充值受限退回申請</a></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-YCMldgZJ0oQtDPxuOvKuClMvsoQ" data-list="bullet"><div><a href="https://www.mexc.com/zh-TW/support/article/applying-to-recover-a-deposit-due-to-an-unfilled-incorrectly-filled-memo-tag-15441726005529" data-lark-is-custom="true" style="font-size: 16px;">未填/錯誤填標籤（Memo/Tag）找回申請指南</a></div></li></ul><div class="ace-line ace-line old-record-id-QJmNdSfw4ocVC6xvgncuFBfzsmi"><span style="font-size: 16px;"><br></span></div></div>

<div data-page-id="BdL7ddUPQoqirQxIUBkuJRC6sGe" data-lark-html-role="root" data-docx-has-block-data="false"><h2 class="heading-2 ace-line old-record-id-VcvydIaeeoJ54qxhwgWuCaCbsPb"><strong>重要提醒：</strong></h2><div class="ace-line ace-line old-record-id-ZPB2dMJppoRy8gxFtOPum4dLszg"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-V4WydWCNIowOhBxar8OuPSf8sxf"><span style="font-size: 16px;">為保障您的資產安全及用戶權益，請您僅充值 MEXC 已上線的數位資產。所有上幣計畫和相關資訊請以 MEXC 官方<a data-lark-is-custom="true" href="https://www.mexc.com/zh-TW/announcements">公告</a>為準。</span></div><div class="ace-line ace-line old-record-id-EAnXdjk9BoJNVPxfin1uEqyqsHf"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-J2G3dsGKGonRugxxbj4uwD6Ssp6"><strong>充值遇到問題</strong></h2><div class="ace-line ace-line old-record-id-F3U1dBLwDoTFTCxZ6dluilp8sic"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-MHt8dFSy6o1orcxG00yu9Ac7s3I"><span style="font-size: 16px;">如果您的充值未到帳，可透過以下方式解決：</span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-PEe7dMgQGoXdbNx8ExouKwCzsog" data-list="bullet"><div><span style="font-size: 16px;">提交【<a data-lark-is-custom="true" href="https://www.mexc.com/zh-TW/support/deposit-recovery">加密貨幣充值未到帳</a>】表單，客服團隊將協助您嘗試找回資產；</span></div></li><li class="ace-line ace-line old-record-id-VZQJdQA0Oo5AvnxG1fluAIHPsBd" data-list="bullet"><div><span style="font-size: 16px;">閱讀《<a href="https://www.mexc.com/zh-TW/support/articles/360020367791" data-lark-is-custom="true">充值未到帳解決指南</a>》，了解更多充值相關問題的解決辦法。</span></div></li></ul><div class="ace-line ace-line old-record-id-R6sgdKn8foib6axG31MumdRrsrf"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-B5rOdIU7boSsiFxNziFuVuRVsnh"><strong>需要協助</strong></h2><div class="ace-line ace-line old-record-id-JHvIdW8NFoclovx9CZMujCnpsGg"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-IEzzdnBfMoliGhxS821uC6fls2H"><span style="font-size: 16px;">如果您有任何疑問，歡迎透過以下方式聯絡我們：</span></div><div class="ace-line ace-line old-record-id-EJH5dIlDkoZWvaxuoX5uQT9Asoe"><span style="font-size: 16px;">1）點擊官網右下方「線上客服」按鈕，輸入您的問題後進行諮詢；</span></div><div class="ace-line ace-line old-record-id-K2zIdyc5joFY1Vx7yV6uPVLWsog"><span style="font-size: 16px;">2）透過工單中心提交諮詢：</span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-QPtEdCLroogTOwxncVdupzmxs6c" data-list="bullet"><div><span style="font-size: 16px;">Web：首頁底部資源中心類目下【提交諮詢】→【<a data-lark-is-custom="true" href="https://www.mexc.com/zh-TW/support/ticket/submit/submit-inquiry">工單中心</a>】</span></div></li><li class="ace-line ace-line old-record-id-AprjdQxjVoAze1xt4UfuSzZcsku" data-list="bullet"><div><span style="font-size: 16px;">App：首頁快捷按鍵區域 →【更多】→ 服務類目下【提交申請】→【工單中心】</span></div></li></ul><div class="ace-line ace-line old-record-id-XsFwdhEDZooaSGxHXHQuCldOsEg"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-KXTSdvyw0oD5kVxqccaui0UWsPm"><span style="font-size: 16px;">*BTN-<strong>工單中心</strong>&BTNURL=<u><a data-lark-is-custom="true" href="https://www.mexc.com/zh-TW/support/ticket/submit/submit-inquiry">https://www.mexc.com/zh-TW/support/ticket/submit/submit-inquiry</a></u>* </span></div><div class="ace-line ace-line old-record-id-NX64dWDzFop8UhxEteEupJ4fsgf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-LnYddoUqioEnbtxAPo8uPw2OsFh"><span style="font-size: 16px;"><a data-lark-is-custom="true" href="https://www.mexc.com/zh-TW">MEXC</a> 將竭誠為您服務。</span></div><div class="ace-line ace-line old-record-id-QycsdvwuWoiPPNxRCMpujRMTsmh"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-OcSedMoc0oKtExxu8k5udFf9svc"><span style="font-size: 16px;">推薦閱讀：</span></h3><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-IbR1dlhsfo8ErExg7rRuHUMlsSf" data-list="bullet"><div><a data-lark-is-custom="true" href="https://www.mexc.com/zh-TW/support/article/troubleshooting-guide-360020367791" style="font-size: 16px;">充值未到帳解決指南</a></div></li><li class="ace-line ace-line old-record-id-P7d3dX9nWoBXQFxhzCbuuYVHsUc" data-list="bullet"><div><a href="https://www.mexc.com/zh-TW/support/article/how-to-fill-out-the-uncredited-deposit-return-application-form-17057846626969" data-lark-is-custom="true" style="font-size: 16px;">如何填寫加密貨幣充值未到帳表單</a></div></li><li class="ace-line ace-line old-record-id-PtiHdWGOaofJVwxmSHTuDIWAskh" data-list="bullet"><div><a href="https://www.mexc.com/zh-TW/support/article/common-deposit-statuses-and-how-to-resolve-them-17827791526203" data-lark-is-custom="true" style="font-size: 16px;">充值過程中常見狀態及解決方法</a></div></li><li class="ace-line ace-line old-record-id-NZ3XdWYSno6emnxZmPIu4s7gs8g" data-list="bullet"><div><a href="https://www.mexc.com/zh-TW/support/article/proof-of-funds-requirements-17827791510667" data-lark-is-custom="true" style="font-size: 16px;">資金證明文件要求說明</a></div></li><li class="ace-line ace-line old-record-id-FCZDd01ItoKGXhxbCxGuhgpPsCc" data-list="bullet"><div><a href="https://www.mexc.com/zh-TW/support/article/mexc-restricted-deposit-return-application-338880006351421440" data-lark-is-custom="true" style="font-size: 16px;">MEXC 充值受限退回申請</a></div></li></ul></div>

<div data-page-id="Vnx6d9fWoovn8OxdVPLukmcesue" data-lark-html-role="root" data-docx-has-block-data="false"><h2 class="heading-2 ace-line old-record-id-LiZ1doh2FoihV2xkgT7ulZqJs8b"><strong>Memo/Tag 的作用</strong></h2><div class="ace-line ace-line old-record-id-XNOsdoW8GoTpd2xta1YuseKbsSh"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-EP4Odk18EoGso2xC2XHuginVsOd"><span style="font-size: 16px;">Memo/Tag 是某些數位貨幣轉帳時必需的附加地址信息，用於識別具體的交易接收者。對於如 XRP、ATOM、<a data-lark-is-custom="true" href="https://www.mexc.com/zh-TW/price/XLM">XLM</a>、<a data-lark-is-custom="true" href="https://www.mexc.com/zh-TW/price/BTS">BTS</a> 等幣種，僅有錢包地址是不夠的，必須同時填寫正確的 Memo/Tag 才能完成有效轉帳。</span></div><div class="ace-line ace-line old-record-id-WzDUdxDeno6MhvxViYQuTFy4s9c"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-MkRUdyYzUoQE1ixrAHRuGDdOs5b"><span style="font-size: 16px;">在 MEXC 平台上，需要填寫 Memo/Tag 的幣種（如 <a data-lark-is-custom="true" href="https://www.mexc.com/zh-TW/price/XRP">XRP</a>、<a data-lark-is-custom="true" href="https://www.mexc.com/zh-TW/price/ATOM">ATOM</a> 等）所有帳戶都是共用同一個充值錢包地址。因此，只有填寫正確的充值標籤，系統才能將資產準確分配到您的帳戶。</span></div><div class="ace-line ace-line old-record-id-V66vdY6IoobosoxJ9QFuAGJOsOf"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-SQQYddI4xoatXkx0aZeuE7yPsXf"><strong>如何找回資產</strong></h2><div class="ace-line ace-line old-record-id-R1wmdUgfKosuIhx8ikauFKUFsV0"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-TkKOdupVHoD5AwxhAzLuEnPAsjh"><span style="font-size: 16px;">如果您在轉帳時忘記填寫或填錯了 Memo/Tag，可以透過填寫【<a data-lark-is-custom="true" href="https://www.mexc.com/zh-TW/support/deposit-recovery">加密貨幣充值未到帳</a>】表單進行資產找回申請。詳細操作步驟請您參考《<a data-lark-is-custom="true" href="https://www.mexc.com/zh-TW/support/article/how-to-fill-out-the-uncredited-crypto-deposit-form-17057846626969">如何填寫加密貨幣充值未到帳表單</a>》。</span></div><div class="ace-line ace-line old-record-id-GIBRdDaUcosUTpxvapEuijMUsge"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" class="ace-line ace-line old-record-id-N1SrdGvwgoeJzhxchSbuRR3zs2c"><span style="font-size: 16px;">*BTN-<strong>加密貨幣充值未到帳</strong>&BTNURL=<a data-lark-is-custom="true" href="https://www.mexc.com/zh-TW/support/deposit-recovery">https://www.mexc.com/zh-TW/support/deposit-recovery</a>*</span></div><div class="ace-line ace-line old-record-id-PcqEdbH1Bo1LtVxp6dUuD8l2sWe"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-A13Zd58vmoLkF6x5ke7uEvgOspc"><strong>條款與規則</strong></h2><div class="ace-line ace-line old-record-id-C1fedIfxmoaAK6xZMnhuoLYusJB"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-EBzgdrdxuo3MQ4xlq2Du5bbvsec"><span style="font-size: 16px;">1）MEXC 將竭盡全力幫您進行資產找回，但由於區塊煉網絡的複雜性，MEXC 無法確保在所有情況下都能恢復 100% 的資產。</span></div><div class="ace-line ace-line old-record-id-GuYkdbYutoqQZaxqokUuent8sDd"><span style="font-size: 16px;">2）如果 MEXC 無法進行資產找回，交易者存入的不支持的幣種將導致永久損失。</span></div><div class="ace-line ace-line old-record-id-EVoLdPNYhoo712xhjMNuJvCUsh3"><span style="font-size: 16px;">3）由於資產找回涉及到大量人力投入，您的資料審核透過的情況下，我們可能會收取一定手續費費用，具體數額以頁面顯示為準。</span></div><div class="ace-line ace-line old-record-id-XVoudYJFpoiSMBxNVJhu7IUWs9g"><span style="font-size: 16px;">4）審核透過後將展示預計完成時間，若資金找回難度較大，則實際完成時間會有所延長。</span></div><div class="ace-line ace-line old-record-id-YSSpdCeqKo5AbuxFcvfurr64sMf"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-HWCTd3yY9o1O1jxTl7auYNMJsLg"><span style="font-size: 16px;">推薦閱讀：</span></h3><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-YBTGd7l4KouhKOxsxMxutkCvsrg" data-list="bullet"><div><a data-lark-is-custom="true" href="https://www.mexc.com/zh-TW/support/article/how-to-check-address-and-memo-17827791511546" style="font-size: 16px;">如何查看地址及 Memo</a></div></li><li class="ace-line ace-line old-record-id-Z6dsdoVLioPITgxrE46u3X0Bsab" data-list="bullet"><div><a href="https://www.mexc.com/zh-TW/support/article/mexc-restricted-deposit-return-application-338880006351421440" data-lark-is-custom="true" style="font-size: 16px;">MEXC 充值受限退回申請 </a></div></li><li class="ace-line ace-line old-record-id-QUnDdD76IoWKYzxqD49upY6MsCh" data-list="bullet"><div><a href="https://www.mexc.com/zh-TW/support/article/troubleshooting-guide-360020367791" data-lark-is-custom="true" style="font-size: 16px;">充值未到帳解決指南</a></div></li><li class="ace-line ace-line old-record-id-KOuWduRh1o2uPGxQo9kuvTkgs6f" data-list="bullet"><div><a href="https://www.mexc.com/zh-TW/support/article/what-to-do-when-deposits-withdrawals-are-paused-due-to-wallet-maintenance-17827791526229" data-lark-is-custom="true" style="font-size: 16px;">錢包維護導致充值/提現暫停怎麼辦</a></div></li><li class="ace-line ace-line old-record-id-GqGFdtCeOo4KjAxgi8Fuguqms8d" data-list="bullet"><div><a href="https://www.mexc.com/zh-TW/support/article/what-is-pre-crediting-17827791526201" data-lark-is-custom="true" style="font-size: 16px;">什麼是預入帳</a></div></li></ul><div class="ace-line ace-line old-record-id-ToqwdYgxTocJZHxcZR4uvpQ6sGa"><span style="font-size: 16px;"><br></span></div></div>

<div data-page-id="NQb8dCXPKoNYqax9FW4uBFZbs1O" data-lark-html-role="root" data-docx-has-block-data="true"><h2 class="heading-2 ace-line old-record-id-BRhodcATAoawbWxCK2Iut3Fzsle"><strong>1. 確認充值通道開放狀態</strong></h2><div class="ace-line ace-line old-record-id-JPbXduEM3oso5qxVNnFuYBlKshd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-KJwKd82EPovvyZxYtd3u0rhJsir"><span style="font-size: 16px;">如果充值通道關閉或維護中，您的充值暫時無法到帳。請您耐心等待，當充值通道重新開放後即可確認入帳狀態。</span></div><div class="ace-line ace-line old-record-id-SyAdd8IG5oHtDnxHGh8u9XBesxq"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Ju91dvLqqoEXo1xKkVXusAGPsOb"><span style="font-size: 16px;">關於充提暫停，您還可以閱讀《<a data-lark-is-custom="true" href="https://www.mexc.com/zh-TW/support/articles/17827791526229">錢包維護導致充值/提現暫停怎麼辦</a>》了解更多。</span></div><div class="ace-line ace-line old-record-id-JJ5VdXy9NoOwtCxy7GCu4Ky4sdh"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-Azv4djpp9oE3rLxXLEquzIZastb"><strong>2. 確認區塊網路狀態</strong></h2><div class="ace-line ace-line old-record-id-PuhPdnT36onUTRxwR0nu9U7Tswd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-NEx0dwuRPovaFaxIjTtuhomEsYf"><span style="font-size: 16px;">如果區塊網路狀態顯示未成功，您需要聯絡資產發出方進行確認。</span></div><div class="ace-line ace-line old-record-id-PryQdO69pogQsCxPVL0ub3W0sqg"><span style="font-size: 16px;">如果區塊網路狀態顯示已成功，您需要判斷是否滿足預入帳/入帳成功確認數。</span></div><div class="ace-line ace-line old-record-id-CvWpdbU7Co8IbrxPPPBuqYEbsId"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-QhjwdnVkboi37FxzoQ4uL3tFskf"><span style="font-size: 16px;">查看方式：資產-資金記錄-充值記錄-找到您要查看的充值記錄-點選交易憑證（TxID）後對應的超鏈接符號跳轉至區塊鏈瀏覽器。</span></div><div class="ace-line ace-line old-record-id-OrpAdbBWKoY96Px1KIUufBjRscc"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" 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data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/XDhgb4DHMo9pRyxnEr8uxmsdsQb/?mount_node_token=LEYKdLuheohXiBxkxuduL8Ehsje&mount_point=docx_image" data-width="2926" data-height="1366" data-lark-image-uri="drivetoken://XDhgb4DHMo9pRyxnEr8uxmsdsQb" data-lark-image-width="2926" data-lark-image-height="1366" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-PLcedfp5eo7sB6xgZD3ugv7Asve"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-PJSidGWJtosdThxjYvsuOuOVs3e"><span style="font-size: 16px;">在區塊鏈瀏覽器中查看區塊網路狀態。</span></div><div class="ace-line ace-line old-record-id-SeH8d2aKpok4NfxStz4utzg7sQc"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"43b61ccc-f0bf-41eb-bdbb-31f8ebfb7be0","height":1084,"width":2420,"currHeight":1084,"currWidth":2420,"natrualHeight":1084,"natrualWidth":2420,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FB0Sfb2dBBoomIRxfRvDujUqFsQg%2F%3Fpreview_type%3D16","file_token":"B0Sfb2dBBoomIRxfRvDujUqFsQg","image_type":"image/png","size":292263,"comments":[]}]}" class="image-uploaded gallery old-record-id-PpSndw99no7DwFxFDNAu58Pwseb"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260915160921539MjlU2MmWwCYYuk.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJCMFNmYjJkQkJvb21JUnhmUnZEdWpVcUZzUWciLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiUHBTbmR3OTlubzdEd0Z4RkROQXU1OFB3c2ViIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9CMFNmYjJkQkJvb21JUnhmUnZEdWpVcUZzUWcvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/B0Sfb2dBBoomIRxfRvDujUqFsQg/?mount_node_token=PpSndw99no7DwFxFDNAu58Pwseb&mount_point=docx_image" data-width="2420" data-height="1084" data-lark-image-uri="drivetoken://B0Sfb2dBBoomIRxfRvDujUqFsQg" data-lark-image-width="2420" data-lark-image-height="1084" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-Yvz2dv23hoZoXbxbx3fuRVrmsUh"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-AwRRdV161oT6ULxT8BUuy6Wiskb"><strong>3. 確認區塊確認數</strong></h2><div class="ace-line ace-line old-record-id-VmtmdJ2AAoVtKgxv6ibue5UtsTd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-DBMidIPq6oyd5ixgkklu9BNqstf"><span style="font-size: 16px;">在正常充值情況下，每個幣種都需要達到一定數量的區塊確認次數，才能將轉帳金額存入您的 MEXC 帳戶。由於區塊確認數問題造成充值未到帳，您需要進行確認：</span></div><div class="ace-line ace-line old-record-id-GqgodcfVFoHc84xgOttu01qksne"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-ExtZdhLidoSTyxxwhHLu0xlEsGc"><span style="font-size: 16px;">如果不滿足區塊確認數，請您耐心等待鏈上確認。</span></div><div class="ace-line ace-line old-record-id-PaWkdNcjeobxeIxmjemue3Ohsze"><span style="font-size: 16px;">如果已滿足確認數，但資產未到帳，請您查看帳號內是否有充值記錄。</span></div><div class="ace-line ace-line old-record-id-MWmXdiEYtoFszFxoC2puaBozsQb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-S6hYd6kF0oN24PxFyAYuaPamsVK"><span style="font-size: 16px;">註：每個幣種的最低區塊確認數要求都不同。如還未達確認數，請您耐心等待。</span></div><div class="ace-line ace-line old-record-id-PEi0dBBmuo6egFxeeTau1XL5s2c"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-V0MgdC8JtoW9OrxkuEauqz27sFh"><span style="font-size: 16px;">如果您想詳細了解區塊確認數相關內容，您可以閱讀《<a data-lark-is-custom="true" href="https://www.mexc.com/zh-TW/learn/article/17827791509662">如何在 MEXC 上查看區塊確認數</a>》進行了解。</span></div><div class="ace-line ace-line old-record-id-G8BZdMdONo5rhOxogRJujRpbsyd"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"8862958c-5436-49ca-afb9-ca702f11d280","height":1378,"width":2878,"currHeight":1378,"currWidth":2878,"natrualHeight":1378,"natrualWidth":2878,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FUfR8bB3R3oVXAtx4EnXuULEtsMb%2F%3Fpreview_type%3D16","file_token":"UfR8bB3R3oVXAtx4EnXuULEtsMb","image_type":"image/png","size":400777,"comments":[]}]}" class="image-uploaded gallery old-record-id-YkuWdiREWokLJbx5RaDuBaOesPg"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260915160920433ZS8Fw8tWGGKI7E.png" data-single-block="true" 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data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/UfR8bB3R3oVXAtx4EnXuULEtsMb/?mount_node_token=YkuWdiREWokLJbx5RaDuBaOesPg&mount_point=docx_image" data-width="2878" data-height="1378" data-lark-image-uri="drivetoken://UfR8bB3R3oVXAtx4EnXuULEtsMb" data-lark-image-width="2878" data-lark-image-height="1378" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-GWerduKgwoig8dxBcobuStY2sIf"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-G9cedA23UoHLkHxffMruR0bVsqf"><strong>4. 查看帳號內是否有充值記錄</strong></h2><div class="ace-line ace-line old-record-id-Ez7KdVvdho8cjXxVZZYuHdJBs21"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-SjRqdelYho7RkMxnmdwuGU79sCh"><span style="font-size: 16px;">查看帳號內是否有相關充值記錄，關於充值狀態您可以閱讀《<a data-lark-is-custom="true" href="https://www.mexc.com/zh-TW/support/articles/17827791526203">充值過程中常見狀態及解決辦法</a>》進行了解。</span></div><div class="ace-line ace-line old-record-id-Ol0udYdVDoCeLbxPasKu76efsVd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-S4dIdwY9loC0l7xNxiHu79KMsWe"><span style="font-size: 16px;">如果帳號內沒有相關的充值記錄，您可以點選填寫<a data-lark-is-custom="true" href="https://www.mexc.com/zh-TW/support/deposit-recovery">加密貨幣充值未到帳</a>表單。</span></div><div class="ace-line ace-line old-record-id-Tq9hdXIOzoDpCPxflfnubdkwsKd"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-XZnndLE1gox37vxlVxBuMdrbsTh"><strong>5. 其他常見充值未到帳解決指南支援</strong></h2><div class="ace-line ace-line old-record-id-C5Dtd8MIVoW17fxMTQjuJYdEsYf"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-VRYxdsl9WocWsVx5MuNuqnt2sze"><span style="font-size: 16px;"><strong>5.1 </strong><strong>充值</strong><strong>MEXC</strong><strong>不</strong><strong>支援幣種</strong></span></h3><div class="ace-line ace-line old-record-id-UyJwd9xr9opQ26xIoxcudvfJsWd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-F3YWdtXTfoy1YFxTEeUuUtE8sud"><span style="font-size: 16px;">若您充值幣種的合約地址與 MEXC 支援幣種合約地址不一致，您的充值無法正常到帳。</span></div><div class="ace-line ace-line old-record-id-HwFvdY5BzokmE9xcqJduqC7asNe"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" 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data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/CvrzbQeEuoOSRUxLnatu5fiJs3z/?mount_node_token=UKtQdTAKso8gFKxwufouqKIisZg&mount_point=docx_image" data-width="2878" data-height="1264" data-lark-image-uri="drivetoken://CvrzbQeEuoOSRUxLnatu5fiJs3z" data-lark-image-width="2878" data-lark-image-height="1264" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-Wwi0dJlXmoUfMtxpnCeuMZ1FsMg"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-ORqwdyxHio7wpvxFve3uM0MQsUc"><span style="font-size: 16px;"><strong>5.2 充值</strong><strong>網路</strong><strong>错误</strong></span></h3><div class="ace-line ace-line old-record-id-FTrRd5QYJohPPMxKM2QunjFzsne"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-O731dTSq6o3mhYxLzOWu4v9GsCb"><span style="font-size: 16px;"><strong>選擇錯誤</strong><strong>網路</strong><strong>充值：</strong>充值幣種時選擇了錯誤的充值網路。如下圖所示充值 MX，您在 MEXC 充值页面获取了 MX-ETH 網路的地址，在提币平台卻使用了 BEP-20 網路轉帳至您 MEXC 平台的 ETH 網路地址，會導致您的充值無法正常到帳。</span></div><div class="ace-line ace-line old-record-id-VoqHdCJBUoQ5wtxAB5ZuDJDpsFe"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-B76hdHwKkogyZlxxfaDu44EjsXf"><span style="font-size: 16px;">請您盡快提交<a data-lark-is-custom="true" href="https://www.mexc.com/zh-TW/support/deposit-recovery">加密貨幣充值未到帳</a>表單，MEXC 會盡量協助您處理您的充值問題。查詢代幣支援的充值網路方式：在提幣頁面點選【轉帳網路】查看。</span></div><div class="ace-line ace-line old-record-id-SAT0dzjyXomU4bxZe6LugRp5sPF"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" 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data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/NK5Gbi8w4oHhVgxkHpguyF95sgh/?mount_node_token=K7a5d4znuovHWCxd4RSuUBoasad&mount_point=docx_image" data-width="2878" data-height="1368" data-lark-image-uri="drivetoken://NK5Gbi8w4oHhVgxkHpguyF95sgh" data-lark-image-width="2878" data-lark-image-height="1368" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-UA0sdUDpNomJbYxl3MPucVx7shh"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-YBezdcW5uoKxqTxMdLauRCJksUg"><span style="font-size: 16px;"><strong>5.3 使用不</strong><strong>支援</strong><strong>網路</strong><strong>充值</strong></span></h3><div class="ace-line ace-line old-record-id-PjLKdkWRmoO2FYxmL8ru8Ev0s9g"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-KsdDdFHPToZKutxb8qFuWNCdsSN"><span style="font-size: 16px;"><strong>使用不</strong><strong>支援</strong><strong>的</strong><strong>網路</strong><strong>充值：</strong>充值幣種时选择了 MEXC 不支援的網路进行充值。如下图所示充值 MX，MEXC 仅支援使用 ETH、BSC、MORPH 網路充值 MX，但若您在提币平台使用支援網路列表以外的網路轉帳，您的充值将無法正常到帳。</span></div><div class="ace-line ace-line old-record-id-Qt71dnklVoeGIkxdweJuBWLRs5d"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"b29725de-cc8a-4680-9605-9b186651c08b","height":1368,"width":2878,"currHeight":1368,"currWidth":2878,"natrualHeight":1368,"natrualWidth":2878,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FU8N8bJw9UoxRD5xC4WXu0GgosFb%2F%3Fpreview_type%3D16","file_token":"U8N8bJw9UoxRD5xC4WXu0GgosFb","image_type":"image/png","size":450232,"comments":[]}]}" class="image-uploaded gallery old-record-id-MQckdu96mohYIrx9EZeuSdKksFc"><img 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old-record-id-NcURdLPMzodyJGxzwnlu3t5nsQe"><span style="font-size: 16px;">5.4 <strong>轉帳時未填入或錯填 Memo/Tag 識別碼，導致無法入帳</strong></span></h3><div class="ace-line ace-line old-record-id-OshRd0L28ofRbgxZm8KuA6UgsEc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-G3XDdfPUSobjhxx8Qe2u12WZsOc"><span style="font-size: 16px;">部分幣種需要填寫標籤（Memo/Tag/識別碼），如 XRP、TON、ATOM 等。若填寫未填/錯填導致充值無法到帳，請提交<a data-lark-is-custom="true" href="https://www.mexc.com/zh-TW/support/deposit-recovery">加密貨幣充值未到帳</a>表單。審核預計 1-2 個工作天內完成，完成後我們將透過郵件或站內信即時通知您結果，填寫指南請參考<a data-lark-is-custom="true" href="https://www.mexc.com/zh-TW/support/articles/17057846626969">自助申請填寫指南</a>。</span></div><div class="ace-line ace-line old-record-id-Bkahdw8QIoUUeBxzoG0u1W8esch"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-YO9KdtyEuoRkDBxofErudvFvsxb"><span style="font-size: 16px;">关于更多 Memo/Tag介绍，您可以阅读内容《<a data-lark-is-custom="true" href="https://www.mexc.com/zh-TW/learn/article/what-are-memos-tags-/1">什么是 Memo/Tag</a>》。</span></div><div class="ace-line ace-line old-record-id-WCawdLVGYokO9sxR9nHurvyHs1g"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"aca6d8d1-00a6-49d8-9c8f-43d954982c0b","height":436.54208754208753,"width":634,"currHeight":436.54208754208753,"currWidth":634,"natrualHeight":818,"natrualWidth":1188,"pluginName":"imageUpload","scale":0.5336700336700336,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FQtJVbLQtmox7KrxrfqMuEKXAsMc%2F%3Fpreview_type%3D16","file_token":"QtJVbLQtmox7KrxrfqMuEKXAsMc","image_type":"image/png","size":159681,"comments":[]}]}" class="image-uploaded gallery old-record-id-WPDtdDNbkoA0BNxjzJfuwI2ZsWf"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260915160917390lopYBDeVc5nIJi.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJRdEpWYkxRdG1veDdLcnhyZnFNdUVLWEFzTWMiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiV1BEdGRETmJrb0EwQk54anpKZnV3STJac1dmIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9RdEpWYkxRdG1veDdLcnhyZnFNdUVLWEFzTWMvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/QtJVbLQtmox7KrxrfqMuEKXAsMc/?mount_node_token=WPDtdDNbkoA0BNxjzJfuwI2ZsWf&mount_point=docx_image" data-width="1188" data-height="818" data-lark-image-uri="drivetoken://QtJVbLQtmox7KrxrfqMuEKXAsMc" data-lark-image-width="1188" data-lark-image-height="818" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-R8pwdJiYJoVUIyxiSIDuLn1As1d"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-L4N8d2z3Voo9YYxSljxuND9CsMc"><span style="font-size: 16px;"><strong>5.</strong><strong>5</strong><strong>透過</strong><strong>不</strong><strong>支援</strong><strong>的智能合約方式充值，導致無法入帳</strong></span></h3><div class="ace-line ace-line old-record-id-J6dBdSYbJoTanjxhhiDuIpxLscb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-HAKGdlMeToI9WdxIy0HuG3Otsef"><span style="font-size: 16px;">部分幣種在 MEXC 暫時無法使用智能合約方式進行充值，該情況智能合約轉帳不會記錄在 MEXC 帳戶中，需要人工手動充值。</span></div><div class="ace-line ace-line old-record-id-Zy5Td0SZ0oIr9fxRAEKupBHhsYe"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-MMDXdylUtoAWRdxx9y8u5smbsjg"><span style="font-size: 16px;">請您提交<strong><a data-lark-is-custom="true" href="https://www.mexc.com/zh-TW/support/deposit-recovery">加密貨幣充值未到帳</a></strong>表單，審核預計 1-2 個工作天內完成，完成後我們將透過郵件或站內信即時通知您結果。</span></div><div class="ace-line ace-line old-record-id-YKd4d5J4BoQm15xpl2zuRq1WsMe"><span style="font-size: 16px;"><br></span></div><h3 style="text-align:left" class="heading-3 ace-line old-record-id-BNfGdhL2ro7hNBx4pRBuX1GvsYc"><span style="font-size: 16px;"><strong>5.</strong><strong>6</strong><strong> 充值代幣</strong><strong>平台</strong><strong>已下架</strong></span></h3><div class="ace-line ace-line old-record-id-GFtKdFNy1oCEXjxNXT2uHVNosjg"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-CCIWdZZ6mok2x3xkJv4ut9MGsKd"><span style="font-size: 16px;">如果您充值了目前 MEXC 平台已下架的代幣並未入帳，請您聯絡客服獲得幫助。</span></div><div class="ace-line ace-line old-record-id-WXMldIaFYohONuxfZk0u3Tx8sHe"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-U2iDdubTboYO8BxVbbJuAiP6sng"><span style="font-size: 16px;">出現充值未到帳情況，您可以在 MEXC 平台填寫<a data-lark-is-custom="true" href="https://www.mexc.com/zh-TW/support/deposit-recovery">加密貨幣充值未到帳</a>表單。申請提交後，MEXC 預計在 1-2 天內透過郵件或站內信通知您審核結果。</span></div><div class="ace-line ace-line old-record-id-GebKdHRqNoaf8RxTsaFuut9Hs1d"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-PiaRdmXRCo9WeyxFECbuxoZ7s4b"><span style="font-size: 16px;">5.7 同哈希批量轉帳</span></h3><div class="ace-line ace-line old-record-id-JilXdmVyhoicP0xxOCBuz43pslh"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-DO8mdyLx2ovp4Ux6yDYulRbhswe"><span style="font-size: 16px;">若同一個區塊鏈交易哈希（TxHash）中有多筆轉帳，包含多個接收地址，即「一對多」轉帳，可能導致您的充值未完全到帳。</span></div><div class="ace-line ace-line old-record-id-Pm1Ndyx2Lo4CQqxsREuucDibsgb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-AuwudgfR8oS9OyxRtbbuZEgZsNe"><span style="font-size: 16px;">出現充值未到帳情況，您可以在 MEXC 平台填寫<a data-lark-is-custom="true" href="https://www.mexc.com/zh-MY/support/deposit-recovery">加密貨幣充值未到帳</a>表單。申請提交後，MEXC 預計在 1-2 天內通過郵件或站內信通知您審核結果。</span></div><div class="ace-line ace-line old-record-id-AqkWdFnhqoq3vxxHd0kuYIaqsKc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-RktTdpySuoZUfPxZ8huudgqnsUg"><span style="font-size: 16px;">請注意：若同一筆 TxID 下存在多筆充值，您在提交表單時需在 TxID 後添加冒號【:】和數字【99999999】，格式：TXID:99999999（添加後綴是為了區分同一 TxID 的多次提交記錄，不影響實際業務處理）。</span></div><div class="ace-line ace-line old-record-id-Mcb1dT1CyoOEMzxRmo4u6j1LsZb"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-HHsXdU3q9oVNg2xG3svuYwyisYd"><span style="font-size: 16px;">推薦閱讀：</span></h3><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-SpAjdmMnfoPQ13x3ae5uQPIvssf" data-list="bullet"><div><a data-lark-is-custom="true" href="https://www.mexc.com/zh-TW/support/article/what-is-an-uncredited-crypto-deposit-17827791526274" style="font-size: 16px;">什麼是加密貨幣充值未到帳</a></div></li><li class="ace-line ace-line old-record-id-Rqo0dV7mOoNnRvxKI9Eu3e6dsxg" data-list="bullet"><div><a href="https://www.mexc.com/zh-TW/support/article/how-to-fill-out-the-uncredited-crypto-deposit-form-17057846626969" data-lark-is-custom="true" style="font-size: 16px;">如何填寫加密貨幣充值未到帳表單</a></div></li><li class="ace-line ace-line old-record-id-Qz7RdMf0soJjDpxN5gRuUur4sIg" data-list="bullet"><div><a href="https://www.mexc.com/zh-TW/support/article/mexc-restricted-deposit-return-application-338880006351421440" data-lark-is-custom="true" style="font-size: 16px;">MEXC 充值受限退回申請</a></div></li><li class="ace-line ace-line old-record-id-HvHZdqXdIoP35nxo9lJuZICpsvd" data-list="bullet"><div><a href="https://www.mexc.com/zh-TW/support/article/how-to-deposit-crypto-to-mexc-app-255063247123116032" data-lark-is-custom="true" style="font-size: 16px;">如何將加密貨幣存入 MEXC 平台（App）</a> </div></li><li class="ace-line ace-line old-record-id-LbtLdotlnoXcbtxTXRlu8U2bsSb" data-list="bullet"><div><a href="https://www.mexc.com/zh-TW/support/article/how-to-deposit-crypto-to-mexc-web-255064630102585344" data-lark-is-custom="true" style="font-size: 16px;">如何將加密貨幣存入 MEXC 平台（Web）</a></div></li></ul></div>

<div data-page-id="CWWtd8SxAoMbTBxGu5auHuAKsBe" data-lark-html-role="root" data-docx-has-block-data="true"><div class="ace-line ace-line old-record-id-V9R3dPMKTochJIxOr5duu6zzsxe"><span style="font-size: 16px;">在使用MEXC的過程中，有的用戶有需求導出 MEXC 賬戶的個人充值和提現記錄，本文將為您詳細介紹如何導出充提記錄。</span></div><div class="ace-line ace-line old-record-id-RSwDd4xJJoaZxXxPa1FunERxswc"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-Amfydm7aGoUXG4xKcBIugzqisAb"><strong>1. Web</strong></h2><div class="ace-line ace-line old-record-id-AdTDdYXIEojaVQx3IWpuwXYjsJc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-HZnad4V4fo8NCMxj5H0uMn5ksof"><span style="font-size: 16px;">您可以在 Web 端的現貨賬單頁面和資金記錄頁面對充提記錄進行導出。</span></div><div class="ace-line ace-line old-record-id-Jd0Fd7mefoMckQxg69duJ27Ksed"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-KJBgd6LhuoVkYaxakVmugjEps2g"><span style="font-size: 16px;">1.1 現貨賬單頁面導出</span></h3><div class="ace-line ace-line old-record-id-Lo4Ld2ZN9oBh9jxgVpVuhuiGsLg"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-PiQYdNd5goRapgxpQXkuFHu5s0g"><span style="font-size: 16px;">打開 MEXC 官網並登錄賬號，在導航欄【資產】下點擊【現貨】。</span></div><div class="ace-line ace-line old-record-id-FEKhdq4kkodNQJxwXp4uYAjCsFd"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"dda13b2b-15a2-43d7-bfed-5febf09afd75","height":1328,"width":2866,"currHeight":1328,"currWidth":2866,"natrualHeight":1328,"natrualWidth":2866,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FOjQKbsckYozTkHxrwGUusEqWsab%2F%3Fpreview_type%3D16","file_token":"OjQKbsckYozTkHxrwGUusEqWsab","image_type":"image/png","size":1837334,"comments":[]}]}" class="image-uploaded gallery old-record-id-EikIdzCAdoH8ZNxTleyuEnctshd"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260817173900282XBZgIfyaSsxcSR.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJPalFLYnNja1lvelRrSHhyd0dVdXNFcVdzYWIiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiRWlrSWR6Q0Fkb0g4Wk54VGxleXVFbmN0c2hkIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9PalFLYnNja1lvelRrSHhyd0dVdXNFcVdzYWIvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/OjQKbsckYozTkHxrwGUusEqWsab/?mount_node_token=EikIdzCAdoH8ZNxTleyuEnctshd&mount_point=docx_image" data-width="2866" data-height="1328" data-lark-image-uri="drivetoken://OjQKbsckYozTkHxrwGUusEqWsab" data-lark-image-width="2866" data-lark-image-height="1328" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-DHn2dFxkzo3Pm8x9xvLu33fOsRe"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-VNXGdraMQoRgmvxMnnFuGp9usuc"><span style="font-size: 16px;">在現貨資產頁面，點擊右側的【現貨賬單】。</span></div><div class="ace-line ace-line old-record-id-Vk4tdsUkio0kboxBjxguoLmUs5V"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"0d39b711-629d-427b-ace3-b29e5d331594","height":808,"width":2876,"currHeight":808,"currWidth":2876,"natrualHeight":808,"natrualWidth":2876,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FNfIobNKZIoKx3sxmDx0ueVOMsFg%2F%3Fpreview_type%3D16","file_token":"NfIobNKZIoKx3sxmDx0ueVOMsFg","image_type":"image/png","size":122666,"comments":[]}]}" class="image-uploaded gallery old-record-id-IiYedyAbdoxv0ixh9uUulpQ4ssd"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260817173859030u6FTdNSW6nY805.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJOZklvYk5LWklvS3gzc3htRHgwdWVWT01zRmciLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiSWlZZWR5QWJkb3h2MGl4aDl1VXVscFE0c3NkIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9OZklvYk5LWklvS3gzc3htRHgwdWVWT01zRmcvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/NfIobNKZIoKx3sxmDx0ueVOMsFg/?mount_node_token=IiYedyAbdoxv0ixh9uUulpQ4ssd&mount_point=docx_image" data-width="2876" data-height="808" data-lark-image-uri="drivetoken://NfIobNKZIoKx3sxmDx0ueVOMsFg" data-lark-image-width="2876" data-lark-image-height="808" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-LCWudatVtoW6jlxg6mjuRMkIsbh"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-XerRdIe6lotBTTxQouzuhOslsye"><span style="font-size: 16px;">在現貨賬單頁面選擇【充提轉賬】後，點擊右側的【導出】按鈕。</span></div><div class="ace-line ace-line old-record-id-DoMjdbhPzoGoFbxVQDUuF5aOslg"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"7f7c364e-0618-425e-80b4-5ec95010b7c7","height":1374,"width":2868,"currHeight":1374,"currWidth":2868,"natrualHeight":1374,"natrualWidth":2868,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FXyCZbTI2nokQYSxwAWBuLVfgsXg%2F%3Fpreview_type%3D16","file_token":"XyCZbTI2nokQYSxwAWBuLVfgsXg","image_type":"image/png","size":268276,"comments":[]}]}" class="image-uploaded gallery old-record-id-Cmoad5cwtoJcfyxpgV4uaAXBsZb"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202608171738598307X0aKPOgjEYUX5.png" data-single-block="true" data-snapshot="eyJ0eXBlIjoiaW1hZ2UiLCJwYXJlbnRfaWQiOiJDV1d0ZDhTeEFvTWJUQnhHdTVhdUh1QUtzQmUiLCJyZXZpc2lvbnMiOltdLCJhdXRob3IiOiI3MjM2MjE1ODE2MDg0MDc4NTk3IiwiYWxpZ24iOiJjZW50ZXIiLCJpbWFnZSI6eyJtaW1lVHlwZSI6ImltYWdlL3BuZyIsInNjYWxlIjoxLCJ3aWR0aCI6Mjg2OCwibmFtZSI6ImltYWdlLnBuZyIsImNhcHRpb24iOnsidGV4dCI6eyJhcG9vbCI6eyJuZXh0TnVtIjowLCJudW1Ub0F0dHJpYiI6bnVsbH0sImluaXRpYWxBdHRyaWJ1dGVkVGV4dHMiOnsiYXR0cmlicyI6bnVsbCwidGV4dCI6bnVsbH19fSwidG9rZW4iOiJYeUNaYlRJMm5va1FZU3h3QVdCdUxWZmdzWGciLCJoZWlnaHQiOjEzNzQsImNyb3AiOlswLDAsMCwwXSwicm90YXRpb24iOjAsInNpemUiOjI2ODI3Nn0sImNvbW1lbnRzIjpbXSwibG9ja2VkIjpmYWxzZSwiaGlkZGVuIjpmYWxzZSwiYXJlYV9jb21tZW50cyI6bnVsbH0=" data-suite="eyJmaWxlVG9rZW4iOiJYeUNaYlRJMm5va1FZU3h3QVdCdUxWZmdzWGciLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiQ21vYWQ1Y3d0b0pjZnl4cGdWNHVhQVhCc1piIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9YeUNaYlRJMm5va1FZU3h3QVdCdUxWZmdzWGcvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/XyCZbTI2nokQYSxwAWBuLVfgsXg/?mount_node_token=Cmoad5cwtoJcfyxpgV4uaAXBsZb&mount_point=docx_image" data-width="2868" data-height="1374" data-lark-image-uri="drivetoken://XyCZbTI2nokQYSxwAWBuLVfgsXg" data-lark-image-width="2868" data-lark-image-height="1374" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-A0dKdlHLVoFxxWxWmruu37F6snb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-TCardKkI2oiwTRx8Nzauivyrsoc"><span style="font-size: 16px;">在【業務類型】中選擇充提轉賬，還可進一步選擇全部、充提、充提手續費和轉賬四種不同範圍的數據記錄，選擇您要導出的數據範圍。</span></div><div class="ace-line ace-line old-record-id-OlPOdUyY9oJhysxZSKXumdHnsch"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-TzXtdtE23oQib8xK1AWuWcyCs0d"><span style="font-size: 16px;">設置導出記錄的【幣種】、【方向】和【時間】，選擇是否勾選【對文件進行加密】，點擊【生成】導出充提記錄。</span></div><div class="ace-line ace-line old-record-id-Ao4XdR7Muoa3tHx7uSDu0cOjsJb"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"cd550c2f-edaa-4c84-bd6b-09f78c303cc7","height":1370,"width":2866,"currHeight":1370,"currWidth":2866,"natrualHeight":1370,"natrualWidth":2866,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FZytQbQY6WozmKaxrM7Auwyqnsxh%2F%3Fpreview_type%3D16","file_token":"ZytQbQY6WozmKaxrM7Auwyqnsxh","image_type":"image/png","size":343034,"comments":[]}]}" class="image-uploaded gallery old-record-id-M3kqdRustopXjwxHapzuAT1Vswc"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260817173859612sFE42ifRZDLY56.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJaeXRRYlFZNldvem1LYXhyTTdBdXd5cW5zeGgiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiTTNrcWRSdXN0b3BYand4SGFwenVBVDFWc3djIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9aeXRRYlFZNldvem1LYXhyTTdBdXd5cW5zeGgvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/ZytQbQY6WozmKaxrM7Auwyqnsxh/?mount_node_token=M3kqdRustopXjwxHapzuAT1Vswc&mount_point=docx_image" data-width="2866" data-height="1370" data-lark-image-uri="drivetoken://ZytQbQY6WozmKaxrM7Auwyqnsxh" data-lark-image-width="2866" data-lark-image-height="1370" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-SiA4d9MxSo4C8sxtJ2PumkknsHg"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-GIR3dvx0XoQDW0x8KQtuZfryspb"><span style="font-size: 16px;">需要注意的是，現貨賬單記錄導出每月有次數限制，請以頁面上的顯示為準，根據您的具體需求合理安排導出次數，避免頻繁操作。如果您要導出的現貨賬單記錄過多時，請嘗試分多次導出數據，以避免文件崩潰。</span></div><div class="ace-line ace-line old-record-id-Ri3ed7ymeopJ3ixN6S9ub08Nsez"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-L4yKdVXwqoSNBtxQ3lEufs1Ismh"><span style="font-size: 16px;">1.2 資金記錄頁面導出</span></h3><div class="ace-line ace-line old-record-id-NVMadf9NUoPhXqxFwLSuM4Fosab"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Uw49dHMtno1LMBxx5fOu8n8Cs5b"><span style="font-size: 16px;">除此之外，您還可以在【資金記錄】頁面選擇【充值記錄】或【提幣記錄】，然後進行【導出】。</span></div><div class="ace-line ace-line old-record-id-GI5cdU2qIodG3IxQfYvuxwa1sch"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"1611e936-c2ea-4dac-8e67-b91f7974ffc8","height":1208,"width":2864,"currHeight":1208,"currWidth":2864,"natrualHeight":1208,"natrualWidth":2864,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FQEfGbl2Ano6ESIx3dPZuAIi9sFf%2F%3Fpreview_type%3D16","file_token":"QEfGbl2Ano6ESIx3dPZuAIi9sFf","image_type":"image/png","size":198036,"comments":[]}]}" class="image-uploaded gallery old-record-id-ORJ6dCY3LolG9Rx7tRWuzXpxsZF"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260817173859725UzoAbg8B7YL5rD.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJRRWZHYmwyQW5vNkVTSXgzZFBadUFJaTlzRmYiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiT1JKNmRDWTNMb2xHOVJ4N3RSV3V6WHB4c1pGIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9RRWZHYmwyQW5vNkVTSXgzZFBadUFJaTlzRmYvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/QEfGbl2Ano6ESIx3dPZuAIi9sFf/?mount_node_token=ORJ6dCY3LolG9Rx7tRWuzXpxsZF&mount_point=docx_image" data-width="2864" data-height="1208" data-lark-image-uri="drivetoken://QEfGbl2Ano6ESIx3dPZuAIi9sFf" data-lark-image-width="2864" data-lark-image-height="1208" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-Oy19dZPkMouxvpxQNmzuxJeysmf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-BWT7dO6bsoDYDqxnG3Luwe1tsed"><span style="font-size: 16px;">在【類型】中，包含充值、提幣和其他三種不同類型範圍，選擇您要導出的數據範圍。</span></div><div class="ace-line ace-line old-record-id-Q6v6dtC3LonApMxyQyouZnMRsnf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-TMEcduYNnoYYqTxUAumuIaHAsjc"><span style="font-size: 16px;">設置導出錢包歷史的【時間】，選擇是否勾選【對文件進行加密】，選擇是否勾選【生成後自動發送至郵箱】，您可以【設置文件密碼】和接收郵件的【郵箱】（默認是您賬號綁定的郵箱），點擊【生成】導出充提記錄。</span></div><div class="ace-line ace-line old-record-id-QpW2dZiHtoy1mDxTbIIu1ngPshf"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"25d8ae2e-2d49-4e3f-8c71-68cf8c52ccfd","height":1346,"width":2866,"currHeight":1346,"currWidth":2866,"natrualHeight":1346,"natrualWidth":2866,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FHoS2bhwbEoSjexxkIcIukuORs4e%2F%3Fpreview_type%3D16","file_token":"HoS2bhwbEoSjexxkIcIukuORs4e","image_type":"image/png","size":243262,"comments":[]}]}" class="image-uploaded gallery old-record-id-EvKjdC27eoLj2FxJ7z9us99lsEe"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260817173859463GNRDM7ySC4KEfb.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJIb1MyYmh3YkVvU2pleHhrSWNJdWt1T1JzNGUiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiRXZLamRDMjdlb0xqMkZ4Sjd6OXVzOTlsc0VlIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9Ib1MyYmh3YkVvU2pleHhrSWNJdWt1T1JzNGUvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/HoS2bhwbEoSjexxkIcIukuORs4e/?mount_node_token=EvKjdC27eoLj2FxJ7z9us99lsEe&mount_point=docx_image" data-width="2866" data-height="1346" data-lark-image-uri="drivetoken://HoS2bhwbEoSjexxkIcIukuORs4e" data-lark-image-width="2866" data-lark-image-height="1346" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-OUEVdkKFqoyc32x0ijpuikbIssd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-E7yJdSq9koucWvx2zL2ui0WOsuf"><span style="font-size: 16px;">同樣要注意，資金記錄導出每月也有次數限制，請以頁面上的顯示為準，根據您的具體需求合理安排導出次數，避免頻繁操作。如果您要導出的記錄過多時，請嘗試分多次導出數據，以避免文件崩潰。</span></div><div class="ace-line ace-line old-record-id-FSYVdH57koKS8JxUGiQuOxIisWe"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-NofSdwUSJovrlYxh2fJuDn8Ls2d"><strong>2. App</strong></h2><div class="ace-line ace-line old-record-id-ISdpdEijkoecQvxkFNtuCycrsBb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-RlTadGg08oNNonxcbocufJROsLd"><span style="font-size: 16px;">打開 MEXC App 並登錄賬號，點擊左上角的【個人頭像】按鈕，選擇【交易記錄】，點擊【充值/提幣】。</span></div><div class="ace-line ace-line old-record-id-W4A5dDhPtoU3XQxeqaBu3jRbsyc"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"eeb577a5-c53b-4593-8529-c1cf6373f86d","height":2155,"width":3132,"currHeight":2155,"currWidth":3132,"natrualHeight":2155,"natrualWidth":3132,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FP7kAbf8cEo618CxlYZouujg4s6g%2F%3Fpreview_type%3D16","file_token":"P7kAbf8cEo618CxlYZouujg4s6g","image_type":"image/png","size":1317192,"comments":[]}]}" class="image-uploaded gallery old-record-id-VGbEdkha6opfk7x7gklujcwNsif"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260817173902965ZEUKRZLaHzX49p.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJQN2tBYmY4Y0VvNjE4Q3hsWVpvdXVqZzRzNmciLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiVkdiRWRraGE2b3Bmazd4N2drbHVqY3dOc2lmIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9QN2tBYmY4Y0VvNjE4Q3hsWVpvdXVqZzRzNmcvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/P7kAbf8cEo618CxlYZouujg4s6g/?mount_node_token=VGbEdkha6opfk7x7gklujcwNsif&mount_point=docx_image" data-width="3132" data-height="2155" data-lark-image-uri="drivetoken://P7kAbf8cEo618CxlYZouujg4s6g" data-lark-image-width="3132" data-lark-image-height="2155" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-FVITd0beDo2pPFxdxhVuP0VNswg"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-YkY5d6tRSoPvrPx0JA5up0qesGd"><span style="font-size: 16px;">在現貨記錄頁面，選擇【資金記錄】，點擊右上角的導出按鈕。在資金記錄導出頁面點擊【+新建導出】。</span></div><div class="ace-line ace-line old-record-id-C6QgdAqZcoFrVzxh3Viu036gs2b"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-WC4rda9SBoEkqHxi9Pcuwd24sAg"><span style="font-size: 16px;">【記錄類型】中包含充值記錄、提幣記錄和其他記錄，選擇您要導出的數據範圍。</span></div><div class="ace-line ace-line old-record-id-VEeUdKzL7olYFUxD5AZu8VeMs0e"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-NMIZdPEzjofJRZxt0HFuXIgpsdc"><span style="font-size: 16px;">設置導出記錄的【時間段】，選擇是否勾選【對文件進行加密】，選擇是否勾選【生成後自動發送至郵箱】，點擊【生成】導出充提記錄。</span></div><div class="ace-line ace-line old-record-id-HVOZdpCZGooEPIxsXEDuuHs3spc"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"3f681470-fc14-4f22-a6b6-798f6ada87ba","height":2160,"width":3129,"currHeight":2160,"currWidth":3129,"natrualHeight":2160,"natrualWidth":3129,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FQusYbwf2FoyTwBx71UFudTVmswf%2F%3Fpreview_type%3D16","file_token":"QusYbwf2FoyTwBx71UFudTVmswf","image_type":"image/png","size":839106,"comments":[]}]}" class="image-uploaded gallery old-record-id-BdVIdRemdo5uFbxjfTLu6OeDs3d"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202608171738597441ZbckS1eyX8yxC.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJRdXNZYndmMkZveVR3Qng3MVVGdWRUVm1zd2YiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiQmRWSWRSZW1kbzV1RmJ4amZUTHU2T2VEczNkIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9RdXNZYndmMkZveVR3Qng3MVVGdWRUVm1zd2YvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/QusYbwf2FoyTwBx71UFudTVmswf/?mount_node_token=BdVIdRemdo5uFbxjfTLu6OeDs3d&mount_point=docx_image" data-width="3129" data-height="2160" data-lark-image-uri="drivetoken://QusYbwf2FoyTwBx71UFudTVmswf" data-lark-image-width="3129" data-lark-image-height="2160" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-EeBsdXd5ioePQJx8BkbuM71Asog"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-E1bfdaYGjo8RPLxSzH4ug5pBsHf"><span style="font-size: 16px;">需要注意的是，資金記錄導出每月有次數限制，請以頁面上的顯示為準，根據您的具體需求合理安排導出次數，避免頻繁操作。如果您要導出的記錄過多時，請嘗試分多次導出數據，以避免文件崩潰。</span></div><div class="ace-line ace-line old-record-id-T5dLddpC0okyTNxhQ3wuwgVHsmb"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-GtlodUAjTokTi6x48d6upPBvs0f"><span style="font-size: 16px;">推薦閱讀：</span></h3><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-AUNAdpTHdoUbSnx8VMou2WBtsbd" data-list="bullet"><div><a data-lark-is-custom="true" href="https://www.mexc.com/zh-TW/support/article/how-to-use-mexc-s-account-data-export-function-410103096834075648" style="font-size: 16px;">如何使用 MEXC 帳戶數據導出功能</a></div></li><li class="ace-line ace-line old-record-id-LOLCdPkrtofsKAxUgTBubypvsMh" data-list="bullet"><div><a href="https://www.mexc.com/zh-TW/learn/article/17827791518481" data-lark-is-custom="true" style="font-size: 16px;">如何導出合約歷史倉位數據</a></div></li><li class="ace-line ace-line old-record-id-K2TJdoipBo0JcexH8mkuqrtMsbg" data-list="bullet"><div><a href="https://www.mexc.com/zh-TW/learn/article/17827791515541" data-lark-is-custom="true" style="font-size: 16px;">如何導出 MEXC 合約訂單記錄</a></div></li><li class="ace-line ace-line old-record-id-Q0SGdUv4SotZ8WxVg5suJfBYs2b" data-list="bullet"><div><a href="https://www.mexc.com/zh-TW/learn/article/17827791517552" data-lark-is-custom="true" style="font-size: 16px;">如何在 MEXC 導出合約盈虧分析 </a></div></li></ul><div class="ace-line ace-line old-record-id-ZEONdxAWZoR5xrxbSePuO4ZOssh"><span style="font-size: 16px;"><br></span></div></div>

<div data-page-id="B71idRvvloTWmuxw43YuMEYGs5z" data-lark-html-role="root" data-docx-has-block-data="false"><h2 class="heading-2 ace-line old-record-id-YGojdJO71oPJPxxC6qbuWmqIs3c"><strong>1. 加密貨幣充值未到帳功能介紹</strong></h2><div class="ace-line ace-line old-record-id-G92pd2YTqoNY1PxMsFFu3u1DsUh"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-DJqkdFcAyoFxtlxuQYWuSd9esQe"><span style="font-size: 16px;">如您向 MEXC 充值數位資產未到帳，可提交【<a data-lark-is-custom="true" href="https://www.mexc.com/zh-TW/support/deposit-recovery">加密貨幣充值未到帳</a>】表單，客服會嘗試為您找回資產。</span></div><ul start="1" class="list-bullet1"><li style="text-align:left" class="ace-line ace-line old-record-id-G8Q8dWFjCoRcFlx7zRJuuwpBsSe" data-list="bullet"><div><span style="font-size: 16px;">申請提交後，MEXC 預計在 1-2 天內透過郵件或站內信通知審核結果，請耐心等待。</span></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-VL1LdSQPhoK1MQxnPA3uazMlstg" data-list="bullet"><div><span style="font-size: 16px;">審核通過後，將展示資產找回的預計完成時間（一般會提前處理完成，不會超過該時間）。如遇特殊情況或找回難度較大，實際處理時間可能超過預計時間，甚至存在無法找回的可能，請您以最終實際處理結果為準。</span></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-CIvmdcrjqoIFKYx5FFiumhWzsMc" data-list="bullet"><div><span style="font-size: 16px;">找回資金需額外技術和人力支持，會收取一定手續費，請以頁面提示和郵件通知為準。</span></div></li></ul><div class="ace-line ace-line old-record-id-LJlWdN0bpoAHUexZd5hu1T6Nsmg"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-NJYMd7fUgosOAIxYGwBusOUTsOd"><strong>2. 哪些情況可以申請自助找回</strong></h2><div class="ace-line ace-line old-record-id-ITWudPUGHoaxShx9R6Bu5H0TsCf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-COwFdhfrFol5tTxLRsku7aNssDc"><span style="font-size: 16px;">1）充值 MEXC 不支持幣種。若您充值的幣種未在 MEXC 上架，該筆資金將無法入帳。</span></div><div class="ace-line ace-line old-record-id-Zq0EdWN6Kon2WCxS3qbuiiPmsCc"><span style="font-size: 16px;">2）充值到 MEXC 熱錢包地址。如果您的充值地址錯填成了 MEXC 熱錢包地址，或充值時未填寫正確的 Memo 部分，該筆資金將無法入帳。</span></div><div class="ace-line ace-line old-record-id-SdWndsVHPoBEfNxWlOLuy5hisjc"><span style="font-size: 16px;">3）從 MEXC 提幣至其他平台被退回。從 MEXC 提幣到其他平台失敗後，在接收平台找回丟失的資產時，接收平台可能會退回至 MEXC 平台地址，導致資金未能入帳到您的 MEXC 個人帳號。</span></div><div class="ace-line ace-line old-record-id-TlhVdkHLAoGIApxUzZsujQdXsAe"><span style="font-size: 16px;">4）不清楚原因/其他原因。如果您從 MEXC 發起提幣已成功，但接收平台未收到資金，請諮詢接收平台未到帳原因。</span></div><div class="ace-line ace-line old-record-id-WH7ed4FgioKTCzxWiL9uh6IYsDb"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-DdSjdgwthoXFJXxF3VyuEiOzsff"><strong>3. 加密貨幣充值未到帳常見問題</strong></h2><div class="ace-line ace-line old-record-id-YKIcd5P1IoPB2bxV9c4u3Q6vsRe"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-NhhEde2XnoEOh8xyKRnuQFWSsTe"><span style="font-size: 16px;">3.1 加密貨幣充值未到帳需要多長時間？</span></h3><div class="ace-line ace-line old-record-id-AYPlde8CPoPdsjxrDSmuY51dsdh"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-OjOcdyaCBowYIXxZbEDug2NAsRf"><span style="font-size: 16px;">您提交充值未到帳申請後，MEXC 平台 1-2 天完成對您申請的審核，資產找回預計所需時長會在審核通過後展示在用戶端。某些情況下，找回未到帳的錯誤充值可能會耗費更長時間（超過 21 天），這取決於找回該充值的實際難度。</span></div><div class="ace-line ace-line old-record-id-ZpAydvl4Mo3dW0x8SMFuHlP5s2d"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-WGkAdOT6JoCQCqxCgrUuNF8bsGy"><span style="font-size: 16px;">3.2 退回地址無法接受資產，如何申請修改地址？以及哪些情況可以支持修改退回地址？</span></h3><div class="ace-line ace-line old-record-id-ZG2ndjcSNoc0ZzxoA43u2PLHsne"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-LUZcdNqbNoVLogxd6TtuP3iwsPb"><span style="font-size: 16px;">待用戶確認退回地址時，若該地址無法接收退回資產，可聯絡客服，提供無法退回的原因及佐證資料。由客服審核後反饋申請。</span></div><div class="ace-line ace-line old-record-id-TBFSdeiq6o0sEIxyjtEuf0ZMsjh"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-SNxedIA7Jo5kCCx8uvQuUwcMsId"><span style="font-size: 16px;">若資產找回狀態為資金處理中，需要聯絡客服確認是否可協助取消申請並修改退回地址。 </span></div><div class="ace-line ace-line old-record-id-Puz0d18X0oWLgkxIDsuuuol1s70"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-FhH4dYHvIoTnuZxOtNOu28URs0d"><span style="font-size: 16px;">3.3 超過 10 筆充值未到帳，如何批量申請？ </span></h3><div class="ace-line ace-line old-record-id-Huk2d4FWVo2419xtA5ZuYrTqsxg"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-ViLWdTzMso2yLixrHzVu7Zjnsve"><span style="font-size: 16px;">如您充值未到帳數量較多超過 10 筆，請您直接聯絡客服協助您進行處理。</span></div><div class="ace-line ace-line old-record-id-Ba6OdTfi0ocRYmxI6sJuZwH1sBf"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-MEkpdLJDHoWUuLxiCmhuqEihsCe"><span style="font-size: 16px;">3.4 如何查看進度，審核時效，資金處理時效 </span></h3><div class="ace-line ace-line old-record-id-SFi8dtpIRoeykYx0yBvuakyLsZg"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-P8pmdMEEgoSAyOx1Z2fu4SQRshb"><span style="font-size: 16px;"><strong>進度查看</strong>：請您前往<a data-lark-is-custom="true" href="https://www.mexc.com/zh-TW/support/deposit-recovery/record">申請記錄</a>頁面進行查看。</span></div><div class="ace-line ace-line old-record-id-OHwNdHoQco8eWJx1yGwuBCsTs4g"><span style="font-size: 16px;"><strong>審核時效</strong>：8 小時。超過 8 小時未審核您可以聯絡客服進行催促。</span></div><div class="ace-line ace-line old-record-id-HT4Edc2Iio94lcxi6Wuu2LYys0e"><span style="font-size: 16px;"><strong>資金處理時效</strong>：參考頁面展示預計處理完成時間。</span></div><div class="ace-line ace-line old-record-id-Mro4dvLUGoIG8ExQksPu4x74smf"><span style="font-size: 16px;">注意：預計退回完成時間為等待最長時間，一般來說不會超過頁面展示時長。但由於具體區塊鏈網路差異、鏈上轉帳方式等技術問題，有可能會導致處理時間延長。</span></div><div class="ace-line ace-line old-record-id-SlTNdQaQeo9rBXxJgb6u6qDIslO"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-NaX0dpxOoohCjyxQnHIu2HJgs9g"><span style="font-size: 16px;">3.5 手續費是固定的嗎？</span></h3><div class="ace-line ace-line old-record-id-FfdxdB11Uo7aLAxNuFBuYxhislc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-PhjodR5izo06G8xXEpBuIP8Qstc"><span style="font-size: 16px;">手續費並非固定，可能會因市場狀況或營運或技術成本而改變。</span></div><div class="ace-line ace-line old-record-id-CbwDd9LuCoYmKGxXGTyuL1ffsAg"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-SrWidptpconQ7Bxn7Bpum6xXsPb"><span style="font-size: 16px;">3.6 未能解決的充值未到帳問題，手續費如何退回？</span></h3><div class="ace-line ace-line old-record-id-TxDmdUbEHo5fgCxxJBeum0IwsTf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-EZXfdpRFQoQvyFxWqVkudltesEe"><span style="font-size: 16px;">點選「提交」後，相應的費用將暫時凍結在您的現貨帳戶中，待資產成功追回後扣除。如果未能追回您的資產，費用將自動解凍。</span></div><div class="ace-line ace-line old-record-id-FtKqdnYOzojcatxwM54uRmDhsld"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-PgsvdK2PMo6n2Gx0nFMurCSOsKb"><strong style="font-size: 16px;">注意：</strong></div><div class="ace-line ace-line old-record-id-DgdGdW1Xto80Sgx30THuXR4qsvb"><span style="font-size: 16px;">1）我們無法保證在任何情況下都能為您找回資金。</span></div><div class="ace-line ace-line old-record-id-Hc66drcProKF5uxwk5buYdKwsdg"><span style="font-size: 16px;">2）如您的儲值數量低於最小可退數量將無法處理，最小可退數量 = 最小提幣數量。</span></div><div class="ace-line ace-line old-record-id-BSAVdWIuQoCwflxzIKeuECKFsZb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Bth1dcuRfo5hlExdAq9uNuYksfe"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-ZLVWdG6mqozur1xNuluuk3SgsXB"><span style="font-size: 16px;">推薦閱讀：</span></h3><ul start="1" class="list-bullet1"><li style="text-align:left" class="ace-line ace-line old-record-id-Rf2adPNmhoAUCBx99haulC5Is6g" data-list="bullet"><div><a data-lark-is-custom="true" href="https://www.mexc.com/support/article/how-to-fill-out-the-uncredited-deposit-return-application-form-17057846626969" style="font-size: 16px;">如何填寫加密貨幣充值未到帳表單</a></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-G9b4dpMAZopAG1xEqlQuQis2sUd" data-list="bullet"><div><a href="https://www.mexc.com/support/article/troubleshooting-guide-360020367791" data-lark-is-custom="true" style="font-size: 16px;">充值未到帳解決指南</a></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-NZxFdvZGioDqToxf368uyVb4sPb" data-list="bullet"><div><a href="https://www.mexc.com/support/article/mexc-restricted-deposit-return-application-338880006351421440" data-lark-is-custom="true" style="font-size: 16px;">MEXC 充值受限退回申請</a></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-I06Udh7H2oslp3xagFWu7Gowsxd" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-deposit-crypto-to-mexc-app-255063247123116032" data-lark-is-custom="true" style="font-size: 16px;">如何將數位貨幣存入 MEXC 平台（App）</a></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-HkJNdOunuox5bhxIAGeumTCksOg" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-deposit-crypto-to-mexc-web-255064630102585344" data-lark-is-custom="true" style="font-size: 16px;">如何將數位貨幣存入 MEXC 平台（Web）</a></div></li></ul><div class="ace-line ace-line old-record-id-GVQ6d60yco0qq0xWRIYu7sWjshf"><span style="font-size: 16px;"><br></span></div></div>

<div><div class="ace-line ace-line old-record-id-X6PAdCLz7oRe1sxKXk1uHg3Qsfb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">充值入帳進程中會存在兩個確認數。</span></div><div class="ace-line ace-line old-record-id-BIA0dthKmos3M5x7dANuCmDQsUf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-EA2jdQ8w2oHH0Sx9H7fu45TfsoA"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">第一個確認數達到（預入帳）： 當用戶充值的數位貨幣交易在區塊鏈網路中獲得足夠數量的確認時，資金被預入帳。用戶可以在 MEXC 進行交易，但不能進行出金操作，如提幣、轉帳、OTC 出金、發放紅包、子母帳號劃轉等。</span></div><div class="ace-line ace-line old-record-id-IDjFdbLb2ocUiKxRrH7uJoUrsJh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-Muu4dGtwioCPxJxH8qruGZvcsE3"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">第二個確認數達到（入帳成功）：當用戶充值的數位貨幣交易在區塊鏈網路中獲得更多的確認時，資金正式入帳。用戶可以進行正常的提幣、轉帳等操作。</span></div><div class="ace-line ace-line old-record-id-UASAd6MNkoLr2bxxderudAc0sKh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-Q8D0dtSl6oCaYcxqcocuZRADsrc"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202507181058097056xhg87wygM9SMJ.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" /></div><div class="ace-line ace-line old-record-id-McMfd3TXUoGzYwxGYQYu0D8csEb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-ThJWdbKguoRg7rxFidhurQ13slb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">該機制可以大幅提升用戶的充值到帳速度，縮短用戶從充值至交易的進程，進一步提升用戶的充值效率。如果您的帳號充值頁面不再顯示預入帳信息，可能是該充值網路暫不支持預入帳。</span></div><div class="ace-line ace-line old-record-id-H64cdReODoKqgtxubmSuOM44swf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-RbsMddiTaotANvxJlN0uJd7psag"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">預入帳優勢：</strong></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-OawYdSRVOo3qhhxOq97uuUwAslh"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>提高安全性</strong><strong>：</strong>透過等待區塊鏈網路確認，防止雙花等欺詐行為，確保用戶充值的數位貨幣真實有效。</span></div></li><li class="ace-line ace-line old-record-id-IZvudCG8PoWPMlxPeIsucIKpsIg"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>提升用戶體驗</strong><strong>：</strong>允許用戶在第一個確認數達到後即可進行交易，加快了資金到帳速度，提升了用戶的體驗。</span></div></li></ul><div class="ace-line ace-line old-record-id-TohCdFphgom0coxUi8yuisaasOb"><span style="font-family:'arial' , 'helvetica' , sans-serif"><br /></span></div></div>

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<div data-page-id="BHW4dlItmocvGFxGmePuQlZqsL2" data-lark-html-role="root" data-docx-has-block-data="true"><p><video controls="" playsinline="" preload="metadata" src="https://customer-article.mocortech.com/publicVideo/F20261023110951109DYIrXQ0Dp1NG6h.mp4" style="max-width:100%;height:auto;float:none"></video></p><h2 class="heading-2 ace-line old-record-id-S5uRdE0imo3UuDxpAhCu44BnstE"><strong>1. 如何填寫加密貨幣充值未到帳表單</strong></h2><div class="ace-line ace-line old-record-id-NJSXdkkoqoA2LTxCORMuLMKosIe"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-M9M3dawEGoC897xwipnuZcW8sah"><span style="font-size: 16px;">在 MEXC <a data-lark-is-custom="true" href="https://www.mexc.com/zh-TW/support">幫助中心</a>頁面，點選【充值未到帳申請找回】按鈕。</span></div><div class="ace-line ace-line old-record-id-DV19dnoULorX4cx9BKbuxajYsSf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-C6AGdP1YdopG9Exz041uylqAshf"><span style="font-size: 16px;">*BTN-<strong>加密貨幣充值未到帳</strong>&BTNURL=<u><a data-lark-is-custom="true" href="https://www.mexc.com/support/deposit-recovery">https://www.mexc.com/support/deposit-recovery</a></u>* </span></div><div class="ace-line ace-line old-record-id-WaZXdiFOToKJUtxBbvJup451sFf"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"879e9105-9626-477d-a352-2a776abc3662","height":1434,"width":2934,"currHeight":1434,"currWidth":2934,"natrualHeight":1434,"natrualWidth":2934,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FKJKUb7g1fo26ONxGSCxuja3zsRh%2F%3Fpreview_type%3D16","file_token":"KJKUb7g1fo26ONxGSCxuja3zsRh","image_type":"image/png","size":321617,"comments":[]}]}" class="image-uploaded gallery old-record-id-X8z4dWT6coPWhexMwhiufk3Wsxb"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20261023103429398VB04Un0ytOzIr3.png" data-single-block="true" data-snapshot="eyJ0eXBlIjoiaW1hZ2UiLCJwYXJlbnRfaWQiOiJCSFc0ZGxJdG1vY3ZHRnhHbWVQdVFsWnFzTDIiLCJjb21tZW50cyI6W10sInJldmlzaW9ucyI6W10sImxvY2tlZCI6ZmFsc2UsImhpZGRlbiI6ZmFsc2UsImF1dGhvciI6Ijc0Nzc3Njk1NzMxOTA2OTY5NzIiLCJhbGlnbiI6ImNlbnRlciIsImltYWdlIjp7InRva2VuIjoiS0pLVWI3ZzFmbzI2T054R1NDeHVqYTN6c1JoIiwibWltZVR5cGUiOiJpbWFnZS9wbmciLCJzaXplIjozMjE2MTcsInNjYWxlIjoxLCJ3aWR0aCI6MjkzNCwiaGVpZ2h0IjoxNDM0LCJuYW1lIjoiaW1hZ2UucG5nIiwiY3JvcCI6WzAsMCwwLDBdLCJyb3RhdGlvbiI6MCwiY2FwdGlvbiI6eyJ0ZXh0Ijp7ImFwb29sIjp7Im5leHROdW0iOjAsIm51bVRvQXR0cmliIjpudWxsfSwiaW5pdGlhbEF0dHJpYnV0ZWRUZXh0cyI6eyJhdHRyaWJzIjpudWxsLCJ0ZXh0IjpudWxsfX19fSwiYXJlYV9jb21tZW50cyI6e319" data-suite="eyJmaWxlVG9rZW4iOiJLSktVYjdnMWZvMjZPTnhHU0N4dWphM3pzUmgiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiWDh6NGRXVDZjb1BXaGV4TXdoaXVmazNXc3hiIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9LSktVYjdnMWZvMjZPTnhHU0N4dWphM3pzUmgvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/KJKUb7g1fo26ONxGSCxuja3zsRh/?mount_node_token=X8z4dWT6coPWhexMwhiufk3Wsxb&mount_point=docx_image" data-width="2934" data-height="1434" data-lark-image-uri="drivetoken://KJKUb7g1fo26ONxGSCxuja3zsRh" data-lark-image-width="2934" data-lark-image-height="1434" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-CIXUdjZR8oY7KkxppHMulAcPsGe"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-XLSzdldq7oYcywxoSu5usLA5srd"><span style="font-size: 16px;">根據頁面顯示加密貨幣充值未到帳的原因，選擇符合自己情況的原因後，點選【下一步】。</span></div><div class="ace-line ace-line old-record-id-IOJTd20xmo4YssxDJGNun4pksue"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"a115c386-f274-4cfa-b782-f75306aacbea","height":1392,"width":2938,"currHeight":1392,"currWidth":2938,"natrualHeight":1392,"natrualWidth":2938,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FYfhHbEYgIoLWbDxM3hYuVoQ9stb%2F%3Fpreview_type%3D16","file_token":"YfhHbEYgIoLWbDxM3hYuVoQ9stb","image_type":"image/png","size":374212,"comments":[]}]}" class="image-uploaded gallery old-record-id-T3cedcxgpoxIxKxo5DeufdGusMe"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202610231034305039SHDDEuTrCrgYF.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJZZmhIYkVZZ0lvTFdiRHhNM2hZdVZvUTlzdGIiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiVDNjZWRjeGdwb3hJeEt4bzVEZXVmZEd1c01lIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9ZZmhIYkVZZ0lvTFdiRHhNM2hZdVZvUTlzdGIvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/YfhHbEYgIoLWbDxM3hYuVoQ9stb/?mount_node_token=T3cedcxgpoxIxKxo5DeufdGusMe&mount_point=docx_image" data-width="2938" data-height="1392" data-lark-image-uri="drivetoken://YfhHbEYgIoLWbDxM3hYuVoQ9stb" data-lark-image-width="2938" data-lark-image-height="1392" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-PqHQdVos4otIoExiP2DuEMt2sKc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-YHhCdXyMDoTPHkxNfqRuD7vrsKb"><span style="font-size: 16px;">填寫所需要的材料，以頁面顯示為準。如充值網絡、MEXC 充值地址、充值 TxID 等資訊，填寫完成後點選【提交申請】即可。</span></div><div class="ace-line ace-line old-record-id-TNovd924moo7CGxhlk7uEwQfssc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Bsd3dsn1fo1girx9du7u5q7FsWd"><span style="font-size: 16px;">提交表單后，您的退回申請將進入初步審核階段，預計 1-2 天內完成審核。</span></div><div class="ace-line ace-line old-record-id-NYg2dS8CColWHVx7giWuF2HFs5c"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"4bf2463f-6530-467a-987a-caf6808b4c9b","height":1400,"width":2938,"currHeight":1400,"currWidth":2938,"natrualHeight":1400,"natrualWidth":2938,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FRygcbQZNno7mhhxlgpwufgLHsLe%2F%3Fpreview_type%3D16","file_token":"RygcbQZNno7mhhxlgpwufgLHsLe","image_type":"image/png","size":387778,"comments":[]}]}" class="image-uploaded gallery old-record-id-ZNmCdDCxAooZ89xYiwauytzUs3e"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20261023103433469Kii0P7wLSIf9JN.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJSeWdjYlFaTm5vN21oaHhsZ3B3dWZnTEhzTGUiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiWk5tQ2REQ3hBb29aODl4WWl3YXV5dHpVczNlIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9SeWdjYlFaTm5vN21oaHhsZ3B3dWZnTEhzTGUvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/RygcbQZNno7mhhxlgpwufgLHsLe/?mount_node_token=ZNmCdDCxAooZ89xYiwauytzUs3e&mount_point=docx_image" data-width="2938" data-height="1400" data-lark-image-uri="drivetoken://RygcbQZNno7mhhxlgpwufgLHsLe" data-lark-image-width="2938" data-lark-image-height="1400" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-MVpTdGBAtovmxmxOyIuusLyas1e"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-Dop8dBIpDoRsI0x1URXuUVKzs9g"><strong style="font-size: 16px;">1.1 表單填寫字段說明：</strong></h3><div class="ace-line ace-line old-record-id-BmOXdkB4Hotfm8xkcPSuSAtCs8b"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-HzswdkL0OouwsVxEyqEuzcGcsMc"><span style="font-size: 16px;">1）<strong>充值幣種</strong>：請填寫準確的充值幣種名稱，以便核實充值資訊。</span></div><div class="ace-line ace-line old-record-id-ZZcedpXjxoM1Qix3eGLuGbuisMg"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-XniKdvggKoTjVCxfksfuUDD6syf"><span style="font-size: 16px;">2）<strong>充值網路</strong>：請務必根據充值交易哈希（TxID/TxHash）填寫充值網路。如您無法確認充值網路，請向提幣平台確認。</span></div><div class="ace-line ace-line old-record-id-X8vJdBGTToTa1mxXEApuh33fsLd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-FOnJdYwudoM1kRxbHFMulfq7sTd"><span style="font-size: 16px;">3）<strong>充值數量</strong>：請填寫區塊瀏覽器顯示的充值數量（最多輸入 41 位字符，22 位整數 + 18 位小數）；填寫的充值數量僅作參考，客服將根據 TxID 的實際充值數量進行處理，請以最終處理結果為準。</span></div><div class="ace-line ace-line old-record-id-Go1EdVWlqoo8sPxIZt6ukAQrsbh"><span style="font-size: 16px;"><br></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-G7pFdqITBoVWfoxncozub3rgsWc"><span style="font-size: 16px;">4）<strong>MEXC 充值地址</strong>：請填寫交易哈希（TxID/TxHash）中顯示的充值接收地址（您的 MEXC 帳號充值地址）。交易的接收地址（Receiving Address）通常也稱為「To Address」或「Receiver Address」。</span></div><div class="ace-line ace-line old-record-id-CL2id7Ck7o03KuxyUNsupoyesVc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-OQi7dXBz2o6zCWxXP9OuqURrscg"><span style="font-size: 16px;">5）<strong>充值 TxID</strong>：充值交易哈希（TxID/TxHash）是每一筆區塊鏈交易的唯一標識。只需輸入充值 TxID 即可，請勿填寫網頁連結或其他資訊。請在提幣平台複製 TxID，請勿填寫網址連結。</span></div><div class="ace-line ace-line old-record-id-VNPzdPJEhoYiZJxMZfhuBApts6g"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"91a347cf-2342-46db-992d-746e34deb08a","height":724,"width":1280,"currHeight":724,"currWidth":1280,"natrualHeight":724,"natrualWidth":1280,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FZE7BbSkYxohZXcxtkI1unB2Is4d%2F%3Fpreview_type%3D16","file_token":"ZE7BbSkYxohZXcxtkI1unB2Is4d","image_type":"image/png","size":270719,"comments":[]}]}" class="image-uploaded gallery old-record-id-AQmjdsRKzoQdgQx2In6uqCSmsDA"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202610231034345790WWAINKN2p0mB3.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJaRTdCYlNrWXhvaFpYY3h0a0kxdW5CMklzNGQiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiQVFtamRzUkt6b1FkZ1F4MkluNnVxQ1Ntc0RBIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9aRTdCYlNrWXhvaFpYY3h0a0kxdW5CMklzNGQvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/ZE7BbSkYxohZXcxtkI1unB2Is4d/?mount_node_token=AQmjdsRKzoQdgQx2In6uqCSmsDA&mount_point=docx_image" data-width="1280" data-height="724" data-lark-image-uri="drivetoken://ZE7BbSkYxohZXcxtkI1unB2Is4d" data-lark-image-width="1280" data-lark-image-height="724" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-PBOudqVwCoScU5xUxNZuS8SGsBc"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-AZpTdFIR5oYHyWxi4gxugTeDsdh"><strong style="font-size: 16px;">1.2 Ton 網絡 TON 代幣 TxID 的填寫方式：</strong></h3><div class="ace-line ace-line old-record-id-VWF7dqgkpouQGBxoGo6ujRzGsyg"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-KuuJdykbhoHA1IxTFePui1F2sf1"><span style="font-size: 16px;">打開 <a data-lark-is-custom="true" href="https://tonviewer.com/">Tonviewer</a> 區塊瀏覽器，輸入您的 TxID 後點選【查詢】。如在搜索框中輸入 TxID：81f133decf92e96b21b4fc8f87610aa32782310f85a2d18bcae9eacb1e584301。</span></div><div class="ace-line ace-line old-record-id-T40xd83EnoJyxwxZzY6ulttYspd"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"c8e6b88a-7adc-4527-84fa-659aee4c0cd3","height":1362,"width":2920,"currHeight":1362,"currWidth":2920,"natrualHeight":1362,"natrualWidth":2920,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FHZBcb2KqQo9dM7xtCGnuN4bZsmf%2F%3Fpreview_type%3D16","file_token":"HZBcb2KqQo9dM7xtCGnuN4bZsmf","image_type":"image/png","size":379755,"comments":[]}]}" class="image-uploaded gallery old-record-id-A7gwdC6vioxnYjxxkGyuMEIZsp3"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20261023103436730lt37A5BQnvhlZm.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJIWkJjYjJLcVFvOWRNN3h0Q0dudU40YlpzbWYiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiQTdnd2RDNnZpb3huWWp4eGtHeXVNRUlac3AzIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9IWkJjYjJLcVFvOWRNN3h0Q0dudU40YlpzbWYvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/HZBcb2KqQo9dM7xtCGnuN4bZsmf/?mount_node_token=A7gwdC6vioxnYjxxkGyuMEIZsp3&mount_point=docx_image" data-width="2920" data-height="1362" data-lark-image-uri="drivetoken://HZBcb2KqQo9dM7xtCGnuN4bZsmf" data-lark-image-width="2920" data-lark-image-height="1362" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-MdeldsrYbo1S8Tx7wYPuFq9Qszf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-OLgGdRmTpoMAJKxR4mLuU1AYsth"><span style="font-size: 16px;">找到轉到 MEXC 地址的對應轉帳紀錄，並點選對應字母。如點選字母 F。</span></div><div class="ace-line ace-line old-record-id-Uzzedi2UMo9JkmxJ5eXuVrrzsSg"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"3fd84511-16c3-4ca6-8bfd-d53fba12b49a","height":1392,"width":2926,"currHeight":1392,"currWidth":2926,"natrualHeight":1392,"natrualWidth":2926,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FONXtbMHUIob81bxEYJZuZxlGsIe%2F%3Fpreview_type%3D16","file_token":"ONXtbMHUIob81bxEYJZuZxlGsIe","image_type":"image/png","size":403755,"comments":[]}]}" class="image-uploaded gallery old-record-id-VIpsdK5lHoQaLpxPE1cuVZdLsxg"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20261023103439452Jwo7BERLjn6y7S.png" data-single-block="true" data-snapshot="eyJ0eXBlIjoiaW1hZ2UiLCJwYXJlbnRfaWQiOiJCSFc0ZGxJdG1vY3ZHRnhHbWVQdVFsWnFzTDIiLCJjb21tZW50cyI6W10sInJldmlzaW9ucyI6W10sImxvY2tlZCI6ZmFsc2UsImhpZGRlbiI6ZmFsc2UsImF1dGhvciI6IjcyMzYyMTU4MTYwODQwNzg1OTciLCJhbGlnbiI6ImNlbnRlciIsImltYWdlIjp7InRva2VuIjoiT05YdGJNSFVJb2I4MWJ4RVlKWnVaeGxHc0llIiwibWltZVR5cGUiOiJpbWFnZS9wbmciLCJzaXplIjo0MDM3NTUsInNjYWxlIjoxLCJ3aWR0aCI6MjkyNiwiaGVpZ2h0IjoxMzkyLCJuYW1lIjoiaW1hZ2UucG5nIiwiY3JvcCI6WzAsMCwwLDBdLCJyb3RhdGlvbiI6MCwiY2FwdGlvbiI6eyJ0ZXh0Ijp7ImFwb29sIjp7Im5leHROdW0iOjAsIm51bVRvQXR0cmliIjpudWxsfSwiaW5pdGlhbEF0dHJpYnV0ZWRUZXh0cyI6eyJhdHRyaWJzIjpudWxsLCJ0ZXh0IjpudWxsfX19fSwiYXJlYV9jb21tZW50cyI6bnVsbH0=" data-suite="eyJmaWxlVG9rZW4iOiJPTlh0Yk1IVUlvYjgxYnhFWUpadVp4bEdzSWUiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiVklwc2RLNWxIb1FhTHB4UEUxY3VWWmRMc3hnIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9PTlh0Yk1IVUlvYjgxYnhFWUpadVp4bEdzSWUvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/ONXtbMHUIob81bxEYJZuZxlGsIe/?mount_node_token=VIpsdK5lHoQaLpxPE1cuVZdLsxg&mount_point=docx_image" data-width="2926" data-height="1392" data-lark-image-uri="drivetoken://ONXtbMHUIob81bxEYJZuZxlGsIe" data-lark-image-width="2926" data-lark-image-height="1392" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-IDrtd6w2roa1QLx19ohuSxwJsqc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-KOt0doGbjoPrQ0xuEoHuZboUs3c"><span style="font-size: 16px;">在帳戶 Account 下，找到 Tx hash 和 Lt 字段，並用英文符號冒號「:」組合二者成為我們需要填入的 TxID。</span></div><div class="ace-line ace-line old-record-id-NLO2dtv7jo8MvRxfrfUuTzMjsGx"><span style="font-size: 16px;">如：81f133decf92e96b21b4fc8f87610aa32782310f85a2d18bcae9eacb1e584301:58674637000001</span></div><div class="ace-line ace-line old-record-id-LNwQd1lGsokdZExr6NFuyY7psrd"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"c5976ea6-e095-4267-a5fd-52dde7860b2a","height":1166,"width":2470,"currHeight":1166,"currWidth":2470,"natrualHeight":1166,"natrualWidth":2470,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FODRfb2NWpog2NVxsDoau6XzCsnc%2F%3Fpreview_type%3D16","file_token":"ODRfb2NWpog2NVxsDoau6XzCsnc","image_type":"image/png","size":402664,"comments":[]}]}" class="image-uploaded gallery old-record-id-Fzwodlebso9CjixHpULu52X6sIh"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20261023103442419Vql2y4kMLAPqty.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJPRFJmYjJOV3BvZzJOVnhzRG9hdTZYekNzbmMiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiRnp3b2RsZWJzbzlDaml4SHBVTHU1Mlg2c0loIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9PRFJmYjJOV3BvZzJOVnhzRG9hdTZYekNzbmMvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/ODRfb2NWpog2NVxsDoau6XzCsnc/?mount_node_token=Fzwodlebso9CjixHpULu52X6sIh&mount_point=docx_image" data-width="2470" data-height="1166" data-lark-image-uri="drivetoken://ODRfb2NWpog2NVxsDoau6XzCsnc" data-lark-image-width="2470" data-lark-image-height="1166" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-CuzhdGwCloLEdHxrls5uGUH5sji"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-Q3VEddDStohNKDxBsFYuqukssjg"><span style="font-size: 16px;"><strong>1.</strong><strong>3</strong><strong> Ton 網絡其他代幣 TxID 的填寫方式：</strong></span></h3><div class="ace-line ace-line old-record-id-T631d7huKo5NTlxvPzauKuQPsTN"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-YgcydDnwHomeKGxuXSSuhMJ7s8f"><span style="font-size: 16px;">打開 <a data-lark-is-custom="true" href="https://tonviewer.com/">Tonviewer</a> 區塊瀏覽器，輸入您的 TxID 後點選【查詢】。如在搜索框中輸入 TxID：6604d72fcb5d321002b12fe309f587a422b51d2e3bbe9a83d5aa68d533c423f0。</span></div><div class="ace-line ace-line old-record-id-AuQKdnsVZoo1L3xgJjLu1qBms2f"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"71f98f9e-803c-48e8-825a-d8dec876d9a2","height":1382,"width":2926,"currHeight":1382,"currWidth":2926,"natrualHeight":1382,"natrualWidth":2926,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FQVevbi770ovImUxTAwduVEkXsTb%2F%3Fpreview_type%3D16","file_token":"QVevbi770ovImUxTAwduVEkXsTb","image_type":"image/png","size":386226,"comments":[]}]}" class="image-uploaded gallery old-record-id-F3ZgdSrj4oTjMVxo9SxuCuLgsOc"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20261023103445215NLmDkGPnkIo8ro.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJRVmV2Ymk3NzBvdkltVXhUQXdkdVZFa1hzVGIiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiRjNaZ2RTcmo0b1RqTVZ4bzlTeHVDdUxnc09jIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9RVmV2Ymk3NzBvdkltVXhUQXdkdVZFa1hzVGIvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/QVevbi770ovImUxTAwduVEkXsTb/?mount_node_token=F3ZgdSrj4oTjMVxo9SxuCuLgsOc&mount_point=docx_image" data-width="2926" data-height="1382" data-lark-image-uri="drivetoken://QVevbi770ovImUxTAwduVEkXsTb" data-lark-image-width="2926" data-lark-image-height="1382" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-BnuwdHvnXogH1fxYbW8u9pW4sFd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-IimqdHaJXol6ixxCW6Cu0njFswd"><span style="font-size: 16px;">找到轉到 MEXC 地址的對應轉帳紀錄，並點選「Jetton Internal Transfer」後的對應字母。如點選字母 D。</span></div><div class="ace-line ace-line old-record-id-UnildhyM5oXWD0xppPiupt8msIe"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"ce3bc615-61ba-4efc-9f3c-7d12db0b244d","height":1040,"width":2346,"currHeight":1040,"currWidth":2346,"natrualHeight":1040,"natrualWidth":2346,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FJ4OSbfbCBolrIhxvGtTubva8scc%2F%3Fpreview_type%3D16","file_token":"J4OSbfbCBolrIhxvGtTubva8scc","image_type":"image/png","size":307609,"comments":[]}]}" class="image-uploaded gallery old-record-id-XjcFdCHzvoGWvxxPqeHu1bfTsRc"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20261023103445668LYfZx9gnYdKlgG.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJKNE9TYmZiQ0JvbHJJaHh2R3RUdWJ2YThzY2MiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiWGpjRmRDSHp2b0dXdnh4UHFlSHUxYmZUc1JjIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9KNE9TYmZiQ0JvbHJJaHh2R3RUdWJ2YThzY2MvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/J4OSbfbCBolrIhxvGtTubva8scc/?mount_node_token=XjcFdCHzvoGWvxxPqeHu1bfTsRc&mount_point=docx_image" data-width="2346" data-height="1040" data-lark-image-uri="drivetoken://J4OSbfbCBolrIhxvGtTubva8scc" data-lark-image-width="2346" data-lark-image-height="1040" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-NFgmde6raoOyayxu4HcuXDLMsFk"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-C37HdlONHoI0qZxzxnpu7aJosYd"><span style="font-size: 16px;">在帳戶 Account 下，找到 Tx hash 和 Lt 字段，並用英文符號冒號「:」組合二者成為我們需要填入的 TxID。</span></div><div class="ace-line ace-line old-record-id-L1uNdloWNoUWmzxxWBbuEl5msOd"><span style="font-size: 16px;">如：6604d72fcb5d321002b12fe309f587a422b51d2e3bbe9a83d5aa68d533c423f0:58641569000001</span></div><div class="ace-line ace-line old-record-id-EKYBdd8s0ovKwExNyywuzPzQswd"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"101aebba-6eb2-44ef-be82-6648c8c478c3","height":618,"width":2326,"currHeight":618,"currWidth":2326,"natrualHeight":618,"natrualWidth":2326,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FSxQ6bcYBeoI9WsxDAFguTbgAs3d%2F%3Fpreview_type%3D16","file_token":"SxQ6bcYBeoI9WsxDAFguTbgAs3d","image_type":"image/png","size":257847,"comments":[]}]}" class="image-uploaded gallery old-record-id-VzPVd5giwoN07YxfKmiu89tMsEb"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20261023103446670O5kCtGHyI3QPHC.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJTeFE2YmNZQmVvSTlXc3hEQUZndVRiZ0FzM2QiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiVnpQVmQ1Z2l3b04wN1l4ZkttaXU4OXRNc0ViIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9TeFE2YmNZQmVvSTlXc3hEQUZndVRiZ0FzM2QvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/SxQ6bcYBeoI9WsxDAFguTbgAs3d/?mount_node_token=VzPVd5giwoN07YxfKmiu89tMsEb&mount_point=docx_image" data-width="2326" data-height="618" data-lark-image-uri="drivetoken://SxQ6bcYBeoI9WsxDAFguTbgAs3d" data-lark-image-width="2326" data-lark-image-height="618" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-RsGCdEKyYod9MLxSiOnuje32sDd"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-XztPdXpRvoqlXbxSekduhPTyspK"><span style="font-size: 16px;">1.4 補充資料填寫</span></h3><div class="ace-line ace-line old-record-id-PzoKdy7ADo9UFkxsROSuz7SQsrb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-JI22dStPLoHlJoxal5YuvdCbsFc"><span style="font-size: 16px;">一旦您的申請通過審核，請及時前往申請紀錄頁確認退回地址或自行填寫退回地址（以前端顯示為準）。</span></div><div class="ace-line ace-line old-record-id-AnERdZgXfoDIRqxoXgNuqbglsDc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-KeKQdC3ssofrz6x56VBuSAc4s7c"><strong style="font-size: 16px;">若 MEXC 將退回該筆資產至鏈上原本發出地址：</strong></div><div class="ace-line ace-line old-record-id-KtKfdZzkloTxonxFsx5ugWFdsrf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-QeP4d6eanonli2xKnDgu72vusmd"><span style="font-size: 16px;">客服將及時披露原路退回地址給您，您需要核對退回地址是否正確。</span></div><ul start="1" class="list-bullet1"><li style="text-align:left" class="ace-line ace-line old-record-id-EL7xdSMivoozbzxV1Gfu5p2FsWb" data-list="bullet"><div><span style="font-size: 16px;">如果退回地址正確，請點選【確定退回至該地址】，您的資金將被退回至該地址。</span></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-OcxNdklHso8GhAxVZrGuAWwlsog" data-list="bullet"><div><span style="font-size: 16px;">如發現地址有誤或無法接收資金，請點選【取消申請】，並聯絡在線客服提供正確的退回地址資訊。</span></div></li></ul><div class="ace-line ace-line old-record-id-IxeKdPijsouMtbxDGFeuA6kdsAb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-UYpWdtL0GoLSe7xZPqMucjAvspe"><span style="font-size: 16px;">需要注意的是，充值至 MEXC 熱錢包地址僅支援原路退回。</span></div><div class="ace-line ace-line old-record-id-EHAld3Xa9oODbVxIExZuzM20s2g"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"404f766e-12c2-4c13-ad3b-9a48efec8d1a","height":1072,"width":2128,"currHeight":1072,"currWidth":2128,"natrualHeight":1072,"natrualWidth":2128,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FBHgTbJsA2oCT1wxDds7u3eHzskc%2F%3Fpreview_type%3D16","file_token":"BHgTbJsA2oCT1wxDds7u3eHzskc","image_type":"image/png","size":268926,"comments":[]}]}" class="image-uploaded gallery old-record-id-DOnFdCvanoiFHrxGZhMuGOdnsUe"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202610231034478201PIrptZ2Ytxn54.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJCSGdUYkpzQTJvQ1Qxd3hEZHM3dTNlSHpza2MiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiRE9uRmRDdmFub2lGSHJ4R1poTXVHT2Ruc1VlIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9CSGdUYkpzQTJvQ1Qxd3hEZHM3dTNlSHpza2MvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/BHgTbJsA2oCT1wxDds7u3eHzskc/?mount_node_token=DOnFdCvanoiFHrxGZhMuGOdnsUe&mount_point=docx_image" data-width="2128" data-height="1072" data-lark-image-uri="drivetoken://BHgTbJsA2oCT1wxDds7u3eHzskc" data-lark-image-width="2128" data-lark-image-height="1072" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-MZMDdGlLAolz5HxOZnUuYMPesue"><span style="font-size: 16px;"><br></span></div><div style="text-align:left" class="ace-line ace-line old-record-id-QkHgdjnBfoSsmbx7MGbumW6VsHc"><span style="font-size: 16px;">一旦您點選【確認退回該地址】，即表示您已確認該地址為有效且正確的地址。在此之後，若您未能成功透過該地址收到退回資金，MEXC 將不承擔相應責任。</span></div><div class="ace-line ace-line old-record-id-DFBxdzc8gojdk3xBtfnumKrlsxd"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"f6151ff2-f83a-48df-9c9d-1745dc7c763a","height":1084,"width":2048,"currHeight":1084,"currWidth":2048,"natrualHeight":1084,"natrualWidth":2048,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FRrilb9q6johsDOx5Orjuq5itsBh%2F%3Fpreview_type%3D16","file_token":"Rrilb9q6johsDOx5Orjuq5itsBh","image_type":"image/png","size":326884,"comments":[]}]}" class="image-uploaded gallery old-record-id-VLkfdmTUFon1PGxdjThuOHzdsWc"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20261023103449340rMm9omTEHIdixH.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJScmlsYjlxNmpvaHNET3g1T3JqdXE1aXRzQmgiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiVkxrZmRtVFVGb24xUEd4ZGpUaHVPSHpkc1djIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9ScmlsYjlxNmpvaHNET3g1T3JqdXE1aXRzQmgvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/Rrilb9q6johsDOx5Orjuq5itsBh/?mount_node_token=VLkfdmTUFon1PGxdjThuOHzdsWc&mount_point=docx_image" data-width="2048" data-height="1084" data-lark-image-uri="drivetoken://Rrilb9q6johsDOx5Orjuq5itsBh" data-lark-image-width="2048" data-lark-image-height="1084" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-Ew3gdClK9omnduxVcdiuG81ssBf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-GawRdVohDoRPARxL6X0uvJd0sCb"><strong style="font-size: 16px;">若您需自行填寫退回地址：</strong></div><div class="ace-line ace-line old-record-id-BMF1dbpcLod0vTxTIBvud1oBsZf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-NKkPd8qXToOGYoxp1MDukMN3sOc"><span style="font-size: 16px;">填寫後，您的資產將退回至該地址，請確保退回地址與網路匹配。若因地址錯誤導致未能成功收到退回資金，MEXC 不承擔任何責任。</span></div><div class="ace-line ace-line old-record-id-BY9NdmXE2oEW6RxxZ10uGW7LsNh"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"df02ed90-e821-48e6-8de8-9ec7639a563a","height":653,"width":1280,"currHeight":653,"currWidth":1280,"natrualHeight":653,"natrualWidth":1280,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FQPyIbXj2koaZclxwokpu6Hv8s7b%2F%3Fpreview_type%3D16","file_token":"QPyIbXj2koaZclxwokpu6Hv8s7b","image_type":"image/png","size":221813,"comments":[]}]}" class="image-uploaded gallery old-record-id-ROBxd8419oILFWxm7OIuvIsyshh"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20261023103450284x6KrLcqJGttC5q.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJRUHlJYlhqMmtvYVpjbHh3b2twdTZIdjhzN2IiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiUk9CeGQ4NDE5b0lMRld4bTdPSXV2SXN5c2hoIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9RUHlJYlhqMmtvYVpjbHh3b2twdTZIdjhzN2IvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/QPyIbXj2koaZclxwokpu6Hv8s7b/?mount_node_token=ROBxd8419oILFWxm7OIuvIsyshh&mount_point=docx_image" data-width="1280" data-height="653" data-lark-image-uri="drivetoken://QPyIbXj2koaZclxwokpu6Hv8s7b" data-lark-image-width="1280" data-lark-image-height="653" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-W8hzdxkIUo97txxuzRQuTO01sFf"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-ElFPdeCmMo0SoJxB5cyuPvT1sob"><strong>2. 處理手續費和預計完成時間說明</strong></h2><div class="ace-line ace-line old-record-id-Jjk4diRf5oIifjxEH0quV8FlsMb"><span style="font-size: 16px;"><br></span></div><div><table class="ace-table" data-ace-table-col-widths="264;235;197;131" style="border:none;border-collapse:collapse;table-layout:fixed;width:500px;"><colgroup><col width="264"><col width="235"><col width="197"><col width="131"></colgroup><tbody><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-TiJZdDnDJoOUUJx7mnquGy6xsmf"><strong style="font-size: 16px;">充值問題類型</strong></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-GwwEdLRJuoKwC3x2URduvQqqsvg"><strong style="font-size: 16px;">費用</strong></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-MbtWdAgu8o3fA5xiNzPuXNaWsAf"><strong style="font-size: 16px;">處理方案</strong></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-Q10GdNxgwobJwRxLfpKuY13ksOf"><strong style="font-size: 16px;">處理時效</strong></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-FjTMdIkJRok9DHxteDLuRxM4sEh"><span style="font-size: 16px;">充值到熱錢包</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-SRNvdZQOpoR9Zyx75ggu6FVjsed"><span style="font-size: 16px;">20 USDT</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-KLy2dE7ZQoae1HxKYBOuMtTGsxc"><span style="font-size: 16px;">僅支援原路退回</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-JbVCdJJPyoUSwYxwq4duqR5xsPb"><span style="font-size: 16px;">7 天</span></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-Z5WbdvET2orpsvxYlZxuVAVOsEb"><span style="font-size: 16px;">充值未填/填錯 Memo</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-AeDmdfiABoisSLxExh2u7HFKspa"><span style="font-size: 16px;">20 USDT</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-CxMIdG117oZe6axCuBqu45mxsfP"><span style="font-size: 16px;">僅支援原路退回</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-BORMdgCeQovk8HxG0Kvufcdasqb"><span style="font-size: 16px;">7 天</span></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-N6ZRdfETVofHdSx9mUhuGu91sJg"><span style="font-size: 16px;">充值不支援幣種</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-ZqaOdg0ChoGbAhx8Bxdut6kksUf"><span style="font-size: 16px;">20 USDT</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-PnXxd9b5Lo0kCNxyhNVuzfqRsPj"><span style="font-size: 16px;">退回</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-WcT2dzODBoZ2yZxRQAWu1wAYsZg"><span style="font-size: 16px;">21 天</span></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-MdqpdyrG5oXvZJx70OKubmBms0b"><span style="font-size: 16px;">使用不支援網路進行充值</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-HFngdvRzUoODuVxtLEpuLdhbskf"><span style="font-size: 16px;">20 USDT</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-F9jgdR79LoNoX3xGGs0uXrQps1g"><span style="font-size: 16px;">退回</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-EIoVdtD5eoz2Mdx8OyQuffcdsig"><span style="font-size: 16px;">21 天</span></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-GMYnd9tbFo9PJ6xzF8duh24IsPD"><span style="font-size: 16px;">充值禁止充值幣種</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-OjUEd1ohOoPTMtxM2Hgu7W1Fs7g"><span style="font-size: 16px;">根據鏈上 Gas fee 動態調整</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-JHazdX3Auo0e5gx11y2uZfVGsFc"><span style="font-size: 16px;">僅支援原路退回</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-OFUAdkHHWojkpDxPjtHuxETVs7b"><span style="font-size: 16px;">7 天</span></div></td></tr><tr style="height:39px;"><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-SjN9dVdngo2HV2xntwduYruKsKz"><span style="font-size: 16px;">支援的幣種/網路正常充值未入帳</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-RYFCdcBbToalJOxbynduRGyRskc"><span style="font-size: 16px;">免費</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-P3R5dVovQobuDTxpEB4uTBQVsLe"><span style="font-size: 16px;">入帳</span></div></td><td colspan="1" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: middle; font-size: 10pt;"><div style="text-align:center" class="ace-line ace-line old-record-id-GiEwdNbKMoNN63xiCuRuIcyusrb"><span style="font-size: 16px;">3 天</span></div></td></tr><tr style="height:39px;"><td colspan="4" rowspan="1" style="border: 1px solid rgb(222, 224, 227); padding: 8px; vertical-align: top; font-size: 10pt;"><div class="ace-line ace-line old-record-id-XrSbd3NOyob4HuxpMsDuh1shsrg"><strong style="font-size: 16px;">注意：部分充值可能涉及特殊情況，請以客服實際處理方案為準。</strong></div></td></tr></tbody></table></div><div class="ace-line ace-line old-record-id-DNSVd7AQ8oxeq6xvRiNuAt4UsLc"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-TQ4vdxrWQo7W1Tx1w28uAqLCsTe"><strong>3. 如何支付手續費</strong></h2><div class="ace-line ace-line old-record-id-HlXSdbtdjoUBUex9t5muMwQrsdd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Xwbndl7fsoB5mzxAD2PuJnznskc"><span style="font-size: 16px;">手續費金額以您前端頁面顯示的實際金額為準。提交補充資料後，系統將自動從您的現貨帳戶中凍結對應金額的手續費，無需手動支付。</span></div><div class="ace-line ace-line old-record-id-NTbBdYYcRoALwgxuF4CuKwlcs2e"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-MgY9dm0C0oixRGx7rr2u7TLGsJY"><span style="font-size: 16px;">為確保手續費能夠順利劃扣，請您提前在現貨帳戶中預留足夠數量的 USDT。若您的現貨帳戶 USDT 餘額不足，將無法成功提交，補足餘額後方可繼續操作。</span></div><div class="ace-line ace-line old-record-id-H8HPdnJc8optDRx98IZubf70sTF"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-SD2md3nb0opeeKxFEx7uJGI1sBg"><span style="font-size: 16px;">如有任何疑問，歡迎隨時聯絡在線客服。</span></div><div class="ace-line ace-line old-record-id-LslzdZ8ayo9Eqqx050UugWx7s20"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-AcQ8dtZHvoB6BFx4VZIuFuKRsmg"><span style="font-size: 16px;">推薦閱讀：</span></h3><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-Q3JfdeWRpojZODx7kbWuF4A4sWh" data-list="bullet"><div><a data-lark-is-custom="true" href="https://www.mexc.com/zh-TW/support/article/what-is-the-uncredited-deposit-return-application-17827791526274" style="font-size: 16px;">什麼是加密貨幣充值未到帳</a></div></li><li class="ace-line ace-line old-record-id-Fhy9dQY6Uoua9Rx199kuArDrsuf" data-list="bullet"><div><a href="https://www.mexc.com/zh-TW/support/article/troubleshooting-guide-360020367791" data-lark-is-custom="true" style="font-size: 16px;">充值未到帳解決指南</a></div></li><li class="ace-line ace-line old-record-id-DuQxdKfotoXLA8xpUd2uJeybseg" data-list="bullet"><div><a href="https://www.mexc.com/zh-TW/support/article/mexc-restricted-deposit-return-application-338880006351421440" data-lark-is-custom="true" style="font-size: 16px;">MEXC 充值受限退回申請</a></div></li><li class="ace-line ace-line old-record-id-Guwbd4unIob9zJxC6OYuaM6ysEg" data-list="bullet"><div><a href="https://www.mexc.com/zh-TW/support/article/how-to-deposit-crypto-to-mexc-app-255063247123116032" data-lark-is-custom="true" style="font-size: 16px;">如何將數位貨幣存入 MEXC 平台（App）</a> </div></li><li class="ace-line ace-line old-record-id-Yijvdwx2EoUwHwxL47fu1OtCsTc" data-list="bullet"><div><a href="https://www.mexc.com/zh-TW/support/article/how-to-deposit-crypto-to-mexc-web-255064630102585344" data-lark-is-custom="true" style="font-size: 16px;">如何將數位貨幣存入 MEXC 平台（Web）</a></div></li></ul><div class="ace-line ace-line old-record-id-AItTdwIHHoI4RsxJha3uZjQHsAf"><span style="font-size: 16px;"><br></span></div></div>

<div data-page-id="EKukdUWMUovxbGx7CFVu5lI8sEt" data-lark-html-role="root" data-docx-has-block-data="true"><h2 class="heading-2 ace-line old-record-id-LqR3dcAQNoWmcsxJAtDuOammswc"><strong>哪些情況可能需要提供資金證明文件？</strong></h2><div class="ace-line ace-line old-record-id-J3sqdAUdjoodjxx2ed9u3mOssSu"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-JulGd3krWoxQ0NxQw0VuwDDosLd"><span style="font-size: 16px;">當您從 MEXC <a data-lark-is-custom="true" href="https://www.mexc.com/assets/withdraw/USDT">提幣</a>至其他平台被退回，需要協助將資金入帳至您的 MEXC 帳戶時，我們可能會要求您提供相關資金來源證明或資金退回證明。</span></div><div class="ace-line ace-line old-record-id-HBkEdQnktoagzixKS3suGDNusEf"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" class="ace-line ace-line old-record-id-A0ZpdBvePohu3Jx02ekunWK9skh"><span style="font-size: 16px;">*BTN-<strong>加密貨幣充值未到帳</strong>&BTNURL=<a data-lark-is-custom="true" href="https://www.mexc.com/support/deposit-recovery">https://www.mexc.com/support/deposit-recovery</a>*</span></div><div class="ace-line ace-line old-record-id-ZH83dOuU8oAlcPx0pvfuor6gsHf"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-EXvTdLgsRoBqdBx3B6WuWXtisMg"><strong>資金證明文件有什麼要求？</strong></h2><div class="ace-line ace-line old-record-id-M7jVd3WUjocBQMx9oOnummAssOf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-T5PudJjmLo8ET4xhzGFua8t6smg"><span style="font-size: 16px;">請您按照提交頁面的具體引導提供所需資訊。根據審核情況，我們可能還會要求補充其他資料，請以實際審核要求爲準。</span></div><div class="ace-line ace-line old-record-id-Eiv7dSytJo8O4oxaCnuusuQds4c"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"fd441ec3-b631-40ce-aebf-5875bd5a7bed","height":1952,"width":2072,"currHeight":1952,"currWidth":2072,"natrualHeight":1952,"natrualWidth":2072,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FCdBNb0MyAoSZQhx4zOnuE9i9sLc%2F%3Fpreview_type%3D16","file_token":"CdBNb0MyAoSZQhx4zOnuE9i9sLc","image_type":"image/png","size":371714,"comments":[]}]}" class="image-uploaded gallery old-record-id-J9TLdsf1Bo70UmxyIssu2FrNsFd"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260624122047078xm5tG4OkSpRBmQ.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJDZEJOYjBNeUFvU1pRaHg0ek9udUU5aTlzTGMiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiSjlUTGRzZjFCbzcwVW14eUlzc3UyRnJOc0ZkIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9DZEJOYjBNeUFvU1pRaHg0ek9udUU5aTlzTGMvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/CdBNb0MyAoSZQhx4zOnuE9i9sLc/?mount_node_token=J9TLdsf1Bo70UmxyIssu2FrNsFd&mount_point=docx_image" data-width="2072" data-height="1952" data-lark-image-uri="drivetoken://CdBNb0MyAoSZQhx4zOnuE9i9sLc" data-lark-image-width="2072" data-lark-image-height="1952" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-QlSsdqgjboc4WDxDIzDuSlFCsQe"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-XOOqdEeGQoe8v5xIyKfuCpHJsVg"><span style="font-size: 16px;">推薦閱讀：</span></h3><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-UTnddW5UGoq1nWxvyaPu80pGs9f" data-list="bullet"><div><a data-lark-is-custom="true" href="https://www.mexc.com/support/article/how-to-deposit-crypto-to-mexc-app-255063247123116032" style="font-size: 16px;">如何將加密貨幣存入 MEXC 平台（App）</a></div></li><li class="ace-line ace-line old-record-id-MGV9d5Tito1zgAxUpo0u4EAQshe" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-deposit-crypto-to-mexc-web-255064630102585344" data-lark-is-custom="true" style="font-size: 16px;">如何將加密貨幣存入 MEXC 平台（Web）</a></div></li><li class="ace-line ace-line old-record-id-BP5ld4xrKoGpfqxgxRhuCnsisYc" data-list="bullet"><div><a href="https://www.mexc.com/support/article/what-is-a-crypto-deposit-17827791509026" data-lark-is-custom="true" style="font-size: 16px;">什麼是加密貨幣充值</a></div></li><li class="ace-line ace-line old-record-id-Q5a4dtQzeockIIx3lOyuvHHusve" data-list="bullet"><div><a href="https://www.mexc.com/support/article/troubleshooting-guide-360020367791" data-lark-is-custom="true" style="font-size: 16px;">充值未到帳解決指南</a></div></li><li class="ace-line ace-line old-record-id-SV8ldX66LoXnPgx8qM3ub3A1sj2" data-list="bullet"><div><a href="https://www.mexc.com/support/article/common-deposit-statuses-and-how-to-resolve-them-17827791526203" data-lark-is-custom="true" style="font-size: 16px;">充值過程中常見狀態及解決辦法</a></div></li></ul></div>

<div data-page-id="PBtrdLNF9oPp1jxgxuquIgbnsx5" data-lark-html-role="root" data-docx-has-block-data="true"><h2 class="heading-2 ace-line old-record-id-PsY6dkZisol6vZxyX8LubObtsbe"><strong>1. 什麼是充值了 MEXC 不支援的代幣？</strong></h2><div class="ace-line ace-line old-record-id-EB37dtRzvoaaVrxVV0Xupjghspb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-L8gid6BauoX3Jgx4MDjuhswgsag"><span style="font-size: 16px;">MEXC 僅對平台支援的幣種和其對應的區塊網路的充值支援自動入帳。若您在無意中將不支援的幣種或使用了不支援的區塊網路進行充值，MEXC 將協助您手動取回資產，並收取一定費用。</span></div><div class="ace-line ace-line old-record-id-Ab0mdFrMroMOjrxzqd4uEG5Tslg"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Yq4wd42dJoUcnzxfB0PuqH52sKd"><span style="font-size: 16px;">註：某些特定幣種/網路可能不支援找回。</span></div><div class="ace-line ace-line old-record-id-OXI1dtxFloVwE1xinj0uC68BsPf"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-RWO0dal23ouobVxexvPu7AG5sKT"><strong>2. 充值 MEXC 不支援的代幣案例展示</strong></h2><div class="ace-line ace-line old-record-id-TnpmdMqZQoJpsFxGDQ2uxFLAsie"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-IRntdy1veona5WxnTIEu1UI4szb"><span style="font-size: 16px;">2.1 充值不支援或已下架的數位貨幣</span></h3><div class="ace-line ace-line old-record-id-VQVKdwwhkoHdvNxdLimuTarysLe"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-PJewdga8momt9ex7O6LuUxHTs0e"><span style="font-size: 16px;">為更符合項目方的營運調整，MEXC 會不定期對部分幣種進行升級、移轉或更換合約，並停止支援舊約代幣的充值（例如 ZINU、GART 等）。<strong>如果您使用已下架或不再支援的舊約代幣進行充值，相關資產將無法到帳，且可能無法找回。</strong></span></div><div class="ace-line ace-line old-record-id-R7ugdG4QIov2haxtrVPunvjnstg"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-OcbSdbgnKowjZSxxD9Vu6iDosth"><span style="font-size: 16px;">為避免造成資產損失，請在充值前務必注意以下事項：</span></div><ul start="1" class="list-bullet1"><li style="text-align:left" class="ace-line ace-line old-record-id-NMO4d0KGXoRzYlxLUqOupDmDsid" data-list="bullet"><div><span style="font-size: 16px;"><strong>核對合約地址</strong>：確認轉出方與接收方所對應的代幣合約地址完全一致，切勿僅憑幣種名稱或代號判斷。</span></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-EqK7dLxV5o4zqexXzZfuDhxus2f" data-list="bullet"><div><span style="font-size: 16px;"><strong>確認幣種狀態</strong>：在 MEXC 官網查詢目標幣種目前是否支援充值，以及所支援的合約版本。</span></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-BR6odbsuno5KSZxN569uv3Rjsib" data-list="bullet"><div><span style="font-size: 16px;"><strong>如有疑問，及時諮詢</strong>：若您對代幣合約地址或幣種狀態有任何不確定，請第一時間聯絡 MEXC 線上客服核實，確認無誤後再發起充值操作。</span></div></li></ul><div class="ace-line ace-line old-record-id-Q9ntdmCtbolZojxYPaSuNdfEsWf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-SomLdqQM3oiRU4xIMH9uROO9sjg"><span style="font-size: 16px;"><strong>溫馨提示</strong>：數位貨幣轉帳具有不可逆性，錯誤充值已下架或不支援的幣種通常無法追回，請務必謹慎操作。</span></div><div class="ace-line ace-line old-record-id-C9aTd4YsLofJScx4OjguYkxXs7f"><span style="font-size: 16px;"><br></span></div><div data-type="image" data-ace-gallery-json="{"items":[{"uuid":"e4673cf0-bdea-4995-8995-ca21ac93c3d3","height":1168,"width":2006,"currHeight":1168,"currWidth":2006,"natrualHeight":1168,"natrualWidth":2006,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FONi8bHuDdoBahXxdJVauM0Q0sXc%2F%3Fpreview_type%3D16","file_token":"ONi8bHuDdoBahXxdJVauM0Q0sXc","image_type":"image/png","size":351617,"comments":[]}]}" class="image-uploaded gallery old-record-id-AfEhdhRdGos05LxtMVLuAniRsBh"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260916152547521A3TZUokK8VDFXs.png" data-single-block="true" 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data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/ONi8bHuDdoBahXxdJVauM0Q0sXc/?mount_node_token=AfEhdhRdGos05LxtMVLuAniRsBh&mount_point=docx_image" data-width="2006" data-height="1168" data-lark-image-uri="drivetoken://ONi8bHuDdoBahXxdJVauM0Q0sXc" data-lark-image-width="2006" data-lark-image-height="1168" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-OamrdpVgkoAEUBxD3BjunBAZsbz"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-KCwDd67v8okYNJxDp0ouv2XbsVg"><span style="font-size: 16px;">2.2 使用不支援的區塊網路充值</span></h3><div class="ace-line ace-line old-record-id-Ze1udvfpSoSOEJxDwkUuGP1xsrf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-FgBUdt9ZKo4KTvxvYDbuZS0xsCb"><span style="font-size: 16px;">部分穩定幣（如 USDC、USDT 等）會在多條區塊鏈網路上發行對應代幣。<strong>雖然 MEXC 已上線該幣種，但並不代表支援其在所有網路上的充值</strong>。若您選擇了 MEXC 不支援的網路進行充值，資產將無法到帳，且可能面臨找回困難的風險。</span></div><div class="ace-line ace-line old-record-id-QzUTdNjuJo0pD8xOQQPusa5ysTb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-S9aJdUIBSoGYWgx28pQuuAOUs5f"><span style="font-size: 16px;"><strong>典型範例</strong>：用戶使用 FTM（Fantom）網路轉入 USDC，但 MEXC 目前並不支援 USDC-FTM 網路的充值，因此該筆資產不會入帳。對於這種情況。請您在充值前務必先確認發送方與到帳方的網路一致。</span></div><div class="ace-line ace-line old-record-id-PO5Ndgs2NoaMcSxrrE6uyfGTsah"><span style="font-size: 16px;"><br></span></div><div data-type="image" 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data-snapshot="eyJwYXJlbnRfaWQiOiJQQnRyZExORjlvUHAxanhneHVxdUlnYm5zeDUiLCJyZXZpc2lvbnMiOltdLCJhcmVhX2NvbW1lbnRzIjp7fSwidHlwZSI6ImltYWdlIiwiY29tbWVudHMiOltdLCJsb2NrZWQiOmZhbHNlLCJoaWRkZW4iOmZhbHNlLCJhdXRob3IiOiI3NDc3NDE2OTQ3NzEwMTgxMzgyIiwiYWxpZ24iOiIiLCJpbWFnZSI6eyJtaW1lVHlwZSI6ImltYWdlL3BuZyIsImhlaWdodCI6OTc4LCJuYW1lIjoiZmlsZW5hbWUucG5nIiwiY3JvcCI6WzAsMCwwLDBdLCJyb3RhdGlvbiI6MCwidG9rZW4iOiJKV09sYmZNaXdvZmQ2cnhnTUNMdTFma0lzNmMiLCJzaXplIjo0MTQ5MTYsInNjYWxlIjoxLCJ3aWR0aCI6MjA0OCwiY2FwdGlvbiI6eyJ0ZXh0Ijp7ImFwb29sIjp7Im5leHROdW0iOjAsIm51bVRvQXR0cmliIjpudWxsfSwiaW5pdGlhbEF0dHJpYnV0ZWRUZXh0cyI6eyJhdHRyaWJzIjpudWxsLCJ0ZXh0IjpudWxsfX19fX0=" data-suite="eyJmaWxlVG9rZW4iOiJKV09sYmZNaXdvZmQ2cnhnTUNMdTFma0lzNmMiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiU2pkb2Q1YUVEb0M4SU94MG1ZaHVlSlRxc0NjIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9KV09sYmZNaXdvZmQ2cnhnTUNMdTFma0lzNmMvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/JWOlbfMiwofd6rxgMCLu1fkIs6c/?mount_node_token=Sjdod5aEDoC8IOx0mYhueJTqsCc&mount_point=docx_image" data-width="2048" data-height="978" data-lark-image-uri="drivetoken://JWOlbfMiwofd6rxgMCLu1fkIs6c" data-lark-image-width="2048" data-lark-image-height="978" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-VqQxdr8XaoODZ3xhDMTuKMOus0f"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-MZSpdwNL6oS55Yx6fHQugds9sxg"><strong>3. 我該怎麼做？</strong></h2><div class="ace-line ace-line old-record-id-M8w6d8398oLMqxxHNhMuTCSXsZg"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-GfMPdW57HopYzDxawRKuybTlskc"><span style="font-size: 16px;">請您提交<u><a data-lark-is-custom="true" href="https://www.mexc.com/zh-MY/support/deposit-recovery">加密貨幣充值未到帳</a></u>表單，審核預計 1-2 個工作天內完成，完成後我們將透過郵件或站內信即時通知您結果。</span></div><div class="ace-line ace-line old-record-id-WMPcdyc1YoxCRGx0mytubwd1sDg"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-Y3yjdR3jvo6RRSxWl6RuxIF8sXc"><strong>4. 所需材料補充說明</strong></h2><div class="ace-line ace-line old-record-id-HlkSdi85yoyjWSxW2A7u5xZCsef"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-YIvCds4bboThKMxI1OauX2CBs5d"><span style="font-size: 16px;">請您按照提交頁面的具體引導提供所需資訊。根據審核情況，我們可能還會要求補充其他資料，請以實際審核要求為準。詳細操作步驟請參考《<u><a data-lark-is-custom="true" href="https://www.mexc.com/zh-TW/support/article/how-to-fill-out-the-uncredited-crypto-deposit-form-17057846626969">如何填寫加密貨幣充值未到帳表單</a></u>》。</span></div><div class="ace-line ace-line old-record-id-ROcXdsVgIovRL2xr0LnuZyIVsEb"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-ArsZdwI7zo4xrOxYXUIuMKZ3sPf"><strong>5. 條款與規則</strong></h2><div class="ace-line ace-line old-record-id-Xq5GdugOooLYq3xCpEtu0Olxsad"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-CFYOdDdL1owUUOxmCqCuGNJIsag"><span style="font-size: 16px;">1）MEXC 將盡一切努力幫助您追回資產，但由於區塊鏈網路的複雜性，我們無法保證在所有情況下都能 100% 追回您的資產。</span></div><div class="ace-line ace-line old-record-id-V8JNdsmhEobF8sxFBwEuafcEsEh"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-MCIsdA0uSo8mnJx5oYhul0Z7sWg"><span style="font-size: 16px;">2）找回資金需額外技術及人力支持，會收取一定手續費。具體費用請以頁面顯示為準。</span></div><div class="ace-line ace-line old-record-id-QdLwdvLSKoxV9XxklnAuqOvrsne"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Naj9dmb8roZV6gxHHe7ugjZts8c"><span style="font-size: 16px;">3）審核通過後將展示預計完成時間，若資金找回難度較大，實際完成時間會延長。請留意審核結果通知。</span></div><div class="ace-line ace-line old-record-id-SDBYdveWSoLGrhxlREnufflDsgd"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-CH5AdpJvwo4a8lxOzB9uD0rfsGJ"><span style="font-size: 16px;">推薦閱讀：</span></h3><ul start="1" class="list-bullet1"><li style="text-align:left" class="ace-line ace-line old-record-id-Lb98dv3FVoCx6oxTMmJuSuGWs95" data-list="bullet"><div><a data-lark-is-custom="true" href="https://www.mexc.com/zh-TW/support/article/how-to-deposit-crypto-to-mexc-app-255063247123116032" style="font-size: 16px;">如何將數位貨幣存入 MEXC 平台（App）</a></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-VKs6dtdTvo9MbuxHbGruhtc4sgd" data-list="bullet"><div><a href="https://www.mexc.com/zh-TW/support/article/how-to-deposit-crypto-to-mexc-web-255064630102585344" data-lark-is-custom="true" style="font-size: 16px;">如何將數位貨幣存入 MEXC 平台（Web）</a></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-Ix3RdXyKJoFuemxsjqVuFGfYsdc" data-list="bullet"><div><a href="https://www.mexc.com/zh-TW/support/article/what-is-a-crypto-deposit-17827791509026" data-lark-is-custom="true" style="font-size: 16px;">什麼是數位貨幣充值</a></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-IcYvdEwuuoDZpDxpzGjuavfLscd" data-list="bullet"><div><a href="https://www.mexc.com/zh-TW/support/article/mexc-restricted-deposit-return-application-338880006351421440" data-lark-is-custom="true" style="font-size: 16px;">MEXC 充值受限退回申請</a></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-YCMldgZJ0oQtDPxuOvKuClMvsoQ" data-list="bullet"><div><a href="https://www.mexc.com/zh-TW/support/article/applying-to-recover-a-deposit-due-to-an-unfilled-incorrectly-filled-memo-tag-15441726005529" data-lark-is-custom="true" style="font-size: 16px;">未填/錯誤填標籤（Memo/Tag）找回申請指南</a></div></li></ul><div class="ace-line ace-line old-record-id-QJmNdSfw4ocVC6xvgncuFBfzsmi"><span style="font-size: 16px;"><br></span></div></div>

<div data-page-id="BdL7ddUPQoqirQxIUBkuJRC6sGe" data-lark-html-role="root" data-docx-has-block-data="false"><h2 class="heading-2 ace-line old-record-id-VcvydIaeeoJ54qxhwgWuCaCbsPb"><strong>重要提醒：</strong></h2><div class="ace-line ace-line old-record-id-ZPB2dMJppoRy8gxFtOPum4dLszg"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-V4WydWCNIowOhBxar8OuPSf8sxf"><span style="font-size: 16px;">為保障您的資產安全及用戶權益，請您僅充值 MEXC 已上線的數位資產。所有上幣計畫和相關資訊請以 MEXC 官方<a data-lark-is-custom="true" href="https://www.mexc.com/zh-TW/announcements">公告</a>為準。</span></div><div class="ace-line ace-line old-record-id-EAnXdjk9BoJNVPxfin1uEqyqsHf"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-J2G3dsGKGonRugxxbj4uwD6Ssp6"><strong>充值遇到問題</strong></h2><div class="ace-line ace-line old-record-id-F3U1dBLwDoTFTCxZ6dluilp8sic"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-MHt8dFSy6o1orcxG00yu9Ac7s3I"><span style="font-size: 16px;">如果您的充值未到帳，可透過以下方式解決：</span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-PEe7dMgQGoXdbNx8ExouKwCzsog" data-list="bullet"><div><span style="font-size: 16px;">提交【<a data-lark-is-custom="true" href="https://www.mexc.com/zh-TW/support/deposit-recovery">加密貨幣充值未到帳</a>】表單，客服團隊將協助您嘗試找回資產；</span></div></li><li class="ace-line ace-line old-record-id-VZQJdQA0Oo5AvnxG1fluAIHPsBd" data-list="bullet"><div><span style="font-size: 16px;">閱讀《<a href="https://www.mexc.com/zh-TW/support/articles/360020367791" data-lark-is-custom="true">充值未到帳解決指南</a>》，了解更多充值相關問題的解決辦法。</span></div></li></ul><div class="ace-line ace-line old-record-id-R6sgdKn8foib6axG31MumdRrsrf"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-B5rOdIU7boSsiFxNziFuVuRVsnh"><strong>需要協助</strong></h2><div class="ace-line ace-line old-record-id-JHvIdW8NFoclovx9CZMujCnpsGg"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-IEzzdnBfMoliGhxS821uC6fls2H"><span style="font-size: 16px;">如果您有任何疑問，歡迎透過以下方式聯絡我們：</span></div><div class="ace-line ace-line old-record-id-EJH5dIlDkoZWvaxuoX5uQT9Asoe"><span style="font-size: 16px;">1）點擊官網右下方「線上客服」按鈕，輸入您的問題後進行諮詢；</span></div><div class="ace-line ace-line old-record-id-K2zIdyc5joFY1Vx7yV6uPVLWsog"><span style="font-size: 16px;">2）透過工單中心提交諮詢：</span></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-QPtEdCLroogTOwxncVdupzmxs6c" data-list="bullet"><div><span style="font-size: 16px;">Web：首頁底部資源中心類目下【提交諮詢】→【<a data-lark-is-custom="true" href="https://www.mexc.com/zh-TW/support/ticket/submit/submit-inquiry">工單中心</a>】</span></div></li><li class="ace-line ace-line old-record-id-AprjdQxjVoAze1xt4UfuSzZcsku" data-list="bullet"><div><span style="font-size: 16px;">App：首頁快捷按鍵區域 →【更多】→ 服務類目下【提交申請】→【工單中心】</span></div></li></ul><div class="ace-line ace-line old-record-id-XsFwdhEDZooaSGxHXHQuCldOsEg"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-KXTSdvyw0oD5kVxqccaui0UWsPm"><span style="font-size: 16px;">*BTN-<strong>工單中心</strong>&BTNURL=<u><a data-lark-is-custom="true" href="https://www.mexc.com/zh-TW/support/ticket/submit/submit-inquiry">https://www.mexc.com/zh-TW/support/ticket/submit/submit-inquiry</a></u>* </span></div><div class="ace-line ace-line old-record-id-NX64dWDzFop8UhxEteEupJ4fsgf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-LnYddoUqioEnbtxAPo8uPw2OsFh"><span style="font-size: 16px;"><a data-lark-is-custom="true" href="https://www.mexc.com/zh-TW">MEXC</a> 將竭誠為您服務。</span></div><div class="ace-line ace-line old-record-id-QycsdvwuWoiPPNxRCMpujRMTsmh"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-OcSedMoc0oKtExxu8k5udFf9svc"><span style="font-size: 16px;">推薦閱讀：</span></h3><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-IbR1dlhsfo8ErExg7rRuHUMlsSf" data-list="bullet"><div><a data-lark-is-custom="true" href="https://www.mexc.com/zh-TW/support/article/troubleshooting-guide-360020367791" style="font-size: 16px;">充值未到帳解決指南</a></div></li><li class="ace-line ace-line old-record-id-P7d3dX9nWoBXQFxhzCbuuYVHsUc" data-list="bullet"><div><a href="https://www.mexc.com/zh-TW/support/article/how-to-fill-out-the-uncredited-deposit-return-application-form-17057846626969" data-lark-is-custom="true" style="font-size: 16px;">如何填寫加密貨幣充值未到帳表單</a></div></li><li class="ace-line ace-line old-record-id-PtiHdWGOaofJVwxmSHTuDIWAskh" data-list="bullet"><div><a href="https://www.mexc.com/zh-TW/support/article/common-deposit-statuses-and-how-to-resolve-them-17827791526203" data-lark-is-custom="true" style="font-size: 16px;">充值過程中常見狀態及解決方法</a></div></li><li class="ace-line ace-line old-record-id-NZ3XdWYSno6emnxZmPIu4s7gs8g" data-list="bullet"><div><a href="https://www.mexc.com/zh-TW/support/article/proof-of-funds-requirements-17827791510667" data-lark-is-custom="true" style="font-size: 16px;">資金證明文件要求說明</a></div></li><li class="ace-line ace-line old-record-id-FCZDd01ItoKGXhxbCxGuhgpPsCc" data-list="bullet"><div><a href="https://www.mexc.com/zh-TW/support/article/mexc-restricted-deposit-return-application-338880006351421440" data-lark-is-custom="true" style="font-size: 16px;">MEXC 充值受限退回申請</a></div></li></ul></div>

<div data-page-id="Vnx6d9fWoovn8OxdVPLukmcesue" data-lark-html-role="root" data-docx-has-block-data="false"><h2 class="heading-2 ace-line old-record-id-LiZ1doh2FoihV2xkgT7ulZqJs8b"><strong>Memo/Tag 的作用</strong></h2><div class="ace-line ace-line old-record-id-XNOsdoW8GoTpd2xta1YuseKbsSh"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-EP4Odk18EoGso2xC2XHuginVsOd"><span style="font-size: 16px;">Memo/Tag 是某些數位貨幣轉帳時必需的附加地址信息，用於識別具體的交易接收者。對於如 XRP、ATOM、<a data-lark-is-custom="true" href="https://www.mexc.com/zh-TW/price/XLM">XLM</a>、<a data-lark-is-custom="true" href="https://www.mexc.com/zh-TW/price/BTS">BTS</a> 等幣種，僅有錢包地址是不夠的，必須同時填寫正確的 Memo/Tag 才能完成有效轉帳。</span></div><div class="ace-line ace-line old-record-id-WzDUdxDeno6MhvxViYQuTFy4s9c"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-MkRUdyYzUoQE1ixrAHRuGDdOs5b"><span style="font-size: 16px;">在 MEXC 平台上，需要填寫 Memo/Tag 的幣種（如 <a data-lark-is-custom="true" href="https://www.mexc.com/zh-TW/price/XRP">XRP</a>、<a data-lark-is-custom="true" href="https://www.mexc.com/zh-TW/price/ATOM">ATOM</a> 等）所有帳戶都是共用同一個充值錢包地址。因此，只有填寫正確的充值標籤，系統才能將資產準確分配到您的帳戶。</span></div><div class="ace-line ace-line old-record-id-V66vdY6IoobosoxJ9QFuAGJOsOf"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-SQQYddI4xoatXkx0aZeuE7yPsXf"><strong>如何找回資產</strong></h2><div class="ace-line ace-line old-record-id-R1wmdUgfKosuIhx8ikauFKUFsV0"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-TkKOdupVHoD5AwxhAzLuEnPAsjh"><span style="font-size: 16px;">如果您在轉帳時忘記填寫或填錯了 Memo/Tag，可以透過填寫【<a data-lark-is-custom="true" href="https://www.mexc.com/zh-TW/support/deposit-recovery">加密貨幣充值未到帳</a>】表單進行資產找回申請。詳細操作步驟請您參考《<a data-lark-is-custom="true" href="https://www.mexc.com/zh-TW/support/article/how-to-fill-out-the-uncredited-crypto-deposit-form-17057846626969">如何填寫加密貨幣充值未到帳表單</a>》。</span></div><div class="ace-line ace-line old-record-id-GIBRdDaUcosUTpxvapEuijMUsge"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" class="ace-line ace-line old-record-id-N1SrdGvwgoeJzhxchSbuRR3zs2c"><span style="font-size: 16px;">*BTN-<strong>加密貨幣充值未到帳</strong>&BTNURL=<a data-lark-is-custom="true" href="https://www.mexc.com/zh-TW/support/deposit-recovery">https://www.mexc.com/zh-TW/support/deposit-recovery</a>*</span></div><div class="ace-line ace-line old-record-id-PcqEdbH1Bo1LtVxp6dUuD8l2sWe"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-A13Zd58vmoLkF6x5ke7uEvgOspc"><strong>條款與規則</strong></h2><div class="ace-line ace-line old-record-id-C1fedIfxmoaAK6xZMnhuoLYusJB"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-EBzgdrdxuo3MQ4xlq2Du5bbvsec"><span style="font-size: 16px;">1）MEXC 將竭盡全力幫您進行資產找回，但由於區塊煉網絡的複雜性，MEXC 無法確保在所有情況下都能恢復 100% 的資產。</span></div><div class="ace-line ace-line old-record-id-GuYkdbYutoqQZaxqokUuent8sDd"><span style="font-size: 16px;">2）如果 MEXC 無法進行資產找回，交易者存入的不支持的幣種將導致永久損失。</span></div><div class="ace-line ace-line old-record-id-EVoLdPNYhoo712xhjMNuJvCUsh3"><span style="font-size: 16px;">3）由於資產找回涉及到大量人力投入，您的資料審核透過的情況下，我們可能會收取一定手續費費用，具體數額以頁面顯示為準。</span></div><div class="ace-line ace-line old-record-id-XVoudYJFpoiSMBxNVJhu7IUWs9g"><span style="font-size: 16px;">4）審核透過後將展示預計完成時間，若資金找回難度較大，則實際完成時間會有所延長。</span></div><div class="ace-line ace-line old-record-id-YSSpdCeqKo5AbuxFcvfurr64sMf"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-HWCTd3yY9o1O1jxTl7auYNMJsLg"><span style="font-size: 16px;">推薦閱讀：</span></h3><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-YBTGd7l4KouhKOxsxMxutkCvsrg" data-list="bullet"><div><a data-lark-is-custom="true" href="https://www.mexc.com/zh-TW/support/article/how-to-check-address-and-memo-17827791511546" style="font-size: 16px;">如何查看地址及 Memo</a></div></li><li class="ace-line ace-line old-record-id-Z6dsdoVLioPITgxrE46u3X0Bsab" data-list="bullet"><div><a href="https://www.mexc.com/zh-TW/support/article/mexc-restricted-deposit-return-application-338880006351421440" data-lark-is-custom="true" style="font-size: 16px;">MEXC 充值受限退回申請 </a></div></li><li class="ace-line ace-line old-record-id-QUnDdD76IoWKYzxqD49upY6MsCh" data-list="bullet"><div><a href="https://www.mexc.com/zh-TW/support/article/troubleshooting-guide-360020367791" data-lark-is-custom="true" style="font-size: 16px;">充值未到帳解決指南</a></div></li><li class="ace-line ace-line old-record-id-KOuWduRh1o2uPGxQo9kuvTkgs6f" data-list="bullet"><div><a href="https://www.mexc.com/zh-TW/support/article/what-to-do-when-deposits-withdrawals-are-paused-due-to-wallet-maintenance-17827791526229" data-lark-is-custom="true" style="font-size: 16px;">錢包維護導致充值/提現暫停怎麼辦</a></div></li><li class="ace-line ace-line old-record-id-GqGFdtCeOo4KjAxgi8Fuguqms8d" data-list="bullet"><div><a href="https://www.mexc.com/zh-TW/support/article/what-is-pre-crediting-17827791526201" data-lark-is-custom="true" style="font-size: 16px;">什麼是預入帳</a></div></li></ul><div class="ace-line ace-line old-record-id-ToqwdYgxTocJZHxcZR4uvpQ6sGa"><span style="font-size: 16px;"><br></span></div></div>

<div data-page-id="NQb8dCXPKoNYqax9FW4uBFZbs1O" data-lark-html-role="root" data-docx-has-block-data="true"><h2 class="heading-2 ace-line old-record-id-BRhodcATAoawbWxCK2Iut3Fzsle"><strong>1. 確認充值通道開放狀態</strong></h2><div class="ace-line ace-line old-record-id-JPbXduEM3oso5qxVNnFuYBlKshd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-KJwKd82EPovvyZxYtd3u0rhJsir"><span style="font-size: 16px;">如果充值通道關閉或維護中，您的充值暫時無法到帳。請您耐心等待，當充值通道重新開放後即可確認入帳狀態。</span></div><div class="ace-line ace-line old-record-id-SyAdd8IG5oHtDnxHGh8u9XBesxq"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Ju91dvLqqoEXo1xKkVXusAGPsOb"><span style="font-size: 16px;">關於充提暫停，您還可以閱讀《<a data-lark-is-custom="true" href="https://www.mexc.com/zh-TW/support/articles/17827791526229">錢包維護導致充值/提現暫停怎麼辦</a>》了解更多。</span></div><div class="ace-line ace-line old-record-id-JJ5VdXy9NoOwtCxy7GCu4Ky4sdh"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-Azv4djpp9oE3rLxXLEquzIZastb"><strong>2. 確認區塊網路狀態</strong></h2><div class="ace-line ace-line old-record-id-PuhPdnT36onUTRxwR0nu9U7Tswd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-NEx0dwuRPovaFaxIjTtuhomEsYf"><span style="font-size: 16px;">如果區塊網路狀態顯示未成功，您需要聯絡資產發出方進行確認。</span></div><div class="ace-line ace-line old-record-id-PryQdO69pogQsCxPVL0ub3W0sqg"><span style="font-size: 16px;">如果區塊網路狀態顯示已成功，您需要判斷是否滿足預入帳/入帳成功確認數。</span></div><div class="ace-line ace-line old-record-id-CvWpdbU7Co8IbrxPPPBuqYEbsId"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-QhjwdnVkboi37FxzoQ4uL3tFskf"><span style="font-size: 16px;">查看方式：資產-資金記錄-充值記錄-找到您要查看的充值記錄-點選交易憑證（TxID）後對應的超鏈接符號跳轉至區塊鏈瀏覽器。</span></div><div class="ace-line ace-line old-record-id-OrpAdbBWKoY96Px1KIUufBjRscc"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" 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data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/XDhgb4DHMo9pRyxnEr8uxmsdsQb/?mount_node_token=LEYKdLuheohXiBxkxuduL8Ehsje&mount_point=docx_image" data-width="2926" data-height="1366" data-lark-image-uri="drivetoken://XDhgb4DHMo9pRyxnEr8uxmsdsQb" data-lark-image-width="2926" data-lark-image-height="1366" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-PLcedfp5eo7sB6xgZD3ugv7Asve"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-PJSidGWJtosdThxjYvsuOuOVs3e"><span style="font-size: 16px;">在區塊鏈瀏覽器中查看區塊網路狀態。</span></div><div class="ace-line ace-line old-record-id-SeH8d2aKpok4NfxStz4utzg7sQc"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"43b61ccc-f0bf-41eb-bdbb-31f8ebfb7be0","height":1084,"width":2420,"currHeight":1084,"currWidth":2420,"natrualHeight":1084,"natrualWidth":2420,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FB0Sfb2dBBoomIRxfRvDujUqFsQg%2F%3Fpreview_type%3D16","file_token":"B0Sfb2dBBoomIRxfRvDujUqFsQg","image_type":"image/png","size":292263,"comments":[]}]}" class="image-uploaded gallery old-record-id-PpSndw99no7DwFxFDNAu58Pwseb"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260915160921539MjlU2MmWwCYYuk.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJCMFNmYjJkQkJvb21JUnhmUnZEdWpVcUZzUWciLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiUHBTbmR3OTlubzdEd0Z4RkROQXU1OFB3c2ViIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9CMFNmYjJkQkJvb21JUnhmUnZEdWpVcUZzUWcvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/B0Sfb2dBBoomIRxfRvDujUqFsQg/?mount_node_token=PpSndw99no7DwFxFDNAu58Pwseb&mount_point=docx_image" data-width="2420" data-height="1084" data-lark-image-uri="drivetoken://B0Sfb2dBBoomIRxfRvDujUqFsQg" data-lark-image-width="2420" data-lark-image-height="1084" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-Yvz2dv23hoZoXbxbx3fuRVrmsUh"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-AwRRdV161oT6ULxT8BUuy6Wiskb"><strong>3. 確認區塊確認數</strong></h2><div class="ace-line ace-line old-record-id-VmtmdJ2AAoVtKgxv6ibue5UtsTd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-DBMidIPq6oyd5ixgkklu9BNqstf"><span style="font-size: 16px;">在正常充值情況下，每個幣種都需要達到一定數量的區塊確認次數，才能將轉帳金額存入您的 MEXC 帳戶。由於區塊確認數問題造成充值未到帳，您需要進行確認：</span></div><div class="ace-line ace-line old-record-id-GqgodcfVFoHc84xgOttu01qksne"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-ExtZdhLidoSTyxxwhHLu0xlEsGc"><span style="font-size: 16px;">如果不滿足區塊確認數，請您耐心等待鏈上確認。</span></div><div class="ace-line ace-line old-record-id-PaWkdNcjeobxeIxmjemue3Ohsze"><span style="font-size: 16px;">如果已滿足確認數，但資產未到帳，請您查看帳號內是否有充值記錄。</span></div><div class="ace-line ace-line old-record-id-MWmXdiEYtoFszFxoC2puaBozsQb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-S6hYd6kF0oN24PxFyAYuaPamsVK"><span style="font-size: 16px;">註：每個幣種的最低區塊確認數要求都不同。如還未達確認數，請您耐心等待。</span></div><div class="ace-line ace-line old-record-id-PEi0dBBmuo6egFxeeTau1XL5s2c"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-V0MgdC8JtoW9OrxkuEauqz27sFh"><span style="font-size: 16px;">如果您想詳細了解區塊確認數相關內容，您可以閱讀《<a data-lark-is-custom="true" href="https://www.mexc.com/zh-TW/learn/article/17827791509662">如何在 MEXC 上查看區塊確認數</a>》進行了解。</span></div><div class="ace-line ace-line old-record-id-G8BZdMdONo5rhOxogRJujRpbsyd"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"8862958c-5436-49ca-afb9-ca702f11d280","height":1378,"width":2878,"currHeight":1378,"currWidth":2878,"natrualHeight":1378,"natrualWidth":2878,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FUfR8bB3R3oVXAtx4EnXuULEtsMb%2F%3Fpreview_type%3D16","file_token":"UfR8bB3R3oVXAtx4EnXuULEtsMb","image_type":"image/png","size":400777,"comments":[]}]}" class="image-uploaded gallery old-record-id-YkuWdiREWokLJbx5RaDuBaOesPg"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260915160920433ZS8Fw8tWGGKI7E.png" data-single-block="true" 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data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/UfR8bB3R3oVXAtx4EnXuULEtsMb/?mount_node_token=YkuWdiREWokLJbx5RaDuBaOesPg&mount_point=docx_image" data-width="2878" data-height="1378" data-lark-image-uri="drivetoken://UfR8bB3R3oVXAtx4EnXuULEtsMb" data-lark-image-width="2878" data-lark-image-height="1378" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-GWerduKgwoig8dxBcobuStY2sIf"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-G9cedA23UoHLkHxffMruR0bVsqf"><strong>4. 查看帳號內是否有充值記錄</strong></h2><div class="ace-line ace-line old-record-id-Ez7KdVvdho8cjXxVZZYuHdJBs21"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-SjRqdelYho7RkMxnmdwuGU79sCh"><span style="font-size: 16px;">查看帳號內是否有相關充值記錄，關於充值狀態您可以閱讀《<a data-lark-is-custom="true" href="https://www.mexc.com/zh-TW/support/articles/17827791526203">充值過程中常見狀態及解決辦法</a>》進行了解。</span></div><div class="ace-line ace-line old-record-id-Ol0udYdVDoCeLbxPasKu76efsVd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-S4dIdwY9loC0l7xNxiHu79KMsWe"><span style="font-size: 16px;">如果帳號內沒有相關的充值記錄，您可以點選填寫<a data-lark-is-custom="true" href="https://www.mexc.com/zh-TW/support/deposit-recovery">加密貨幣充值未到帳</a>表單。</span></div><div class="ace-line ace-line old-record-id-Tq9hdXIOzoDpCPxflfnubdkwsKd"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-XZnndLE1gox37vxlVxBuMdrbsTh"><strong>5. 其他常見充值未到帳解決指南支援</strong></h2><div class="ace-line ace-line old-record-id-C5Dtd8MIVoW17fxMTQjuJYdEsYf"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-VRYxdsl9WocWsVx5MuNuqnt2sze"><span style="font-size: 16px;"><strong>5.1 </strong><strong>充值</strong><strong>MEXC</strong><strong>不</strong><strong>支援幣種</strong></span></h3><div class="ace-line ace-line old-record-id-UyJwd9xr9opQ26xIoxcudvfJsWd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-F3YWdtXTfoy1YFxTEeUuUtE8sud"><span style="font-size: 16px;">若您充值幣種的合約地址與 MEXC 支援幣種合約地址不一致，您的充值無法正常到帳。</span></div><div class="ace-line ace-line old-record-id-HwFvdY5BzokmE9xcqJduqC7asNe"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" 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data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/CvrzbQeEuoOSRUxLnatu5fiJs3z/?mount_node_token=UKtQdTAKso8gFKxwufouqKIisZg&mount_point=docx_image" data-width="2878" data-height="1264" data-lark-image-uri="drivetoken://CvrzbQeEuoOSRUxLnatu5fiJs3z" data-lark-image-width="2878" data-lark-image-height="1264" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-Wwi0dJlXmoUfMtxpnCeuMZ1FsMg"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-ORqwdyxHio7wpvxFve3uM0MQsUc"><span style="font-size: 16px;"><strong>5.2 充值</strong><strong>網路</strong><strong>错误</strong></span></h3><div class="ace-line ace-line old-record-id-FTrRd5QYJohPPMxKM2QunjFzsne"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-O731dTSq6o3mhYxLzOWu4v9GsCb"><span style="font-size: 16px;"><strong>選擇錯誤</strong><strong>網路</strong><strong>充值：</strong>充值幣種時選擇了錯誤的充值網路。如下圖所示充值 MX，您在 MEXC 充值页面获取了 MX-ETH 網路的地址，在提币平台卻使用了 BEP-20 網路轉帳至您 MEXC 平台的 ETH 網路地址，會導致您的充值無法正常到帳。</span></div><div class="ace-line ace-line old-record-id-VoqHdCJBUoQ5wtxAB5ZuDJDpsFe"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-B76hdHwKkogyZlxxfaDu44EjsXf"><span style="font-size: 16px;">請您盡快提交<a data-lark-is-custom="true" href="https://www.mexc.com/zh-TW/support/deposit-recovery">加密貨幣充值未到帳</a>表單，MEXC 會盡量協助您處理您的充值問題。查詢代幣支援的充值網路方式：在提幣頁面點選【轉帳網路】查看。</span></div><div class="ace-line ace-line old-record-id-SAT0dzjyXomU4bxZe6LugRp5sPF"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" 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data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/NK5Gbi8w4oHhVgxkHpguyF95sgh/?mount_node_token=K7a5d4znuovHWCxd4RSuUBoasad&mount_point=docx_image" data-width="2878" data-height="1368" data-lark-image-uri="drivetoken://NK5Gbi8w4oHhVgxkHpguyF95sgh" data-lark-image-width="2878" data-lark-image-height="1368" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-UA0sdUDpNomJbYxl3MPucVx7shh"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-YBezdcW5uoKxqTxMdLauRCJksUg"><span style="font-size: 16px;"><strong>5.3 使用不</strong><strong>支援</strong><strong>網路</strong><strong>充值</strong></span></h3><div class="ace-line ace-line old-record-id-PjLKdkWRmoO2FYxmL8ru8Ev0s9g"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-KsdDdFHPToZKutxb8qFuWNCdsSN"><span style="font-size: 16px;"><strong>使用不</strong><strong>支援</strong><strong>的</strong><strong>網路</strong><strong>充值：</strong>充值幣種时选择了 MEXC 不支援的網路进行充值。如下图所示充值 MX，MEXC 仅支援使用 ETH、BSC、MORPH 網路充值 MX，但若您在提币平台使用支援網路列表以外的網路轉帳，您的充值将無法正常到帳。</span></div><div class="ace-line ace-line old-record-id-Qt71dnklVoeGIkxdweJuBWLRs5d"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"b29725de-cc8a-4680-9605-9b186651c08b","height":1368,"width":2878,"currHeight":1368,"currWidth":2878,"natrualHeight":1368,"natrualWidth":2878,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FU8N8bJw9UoxRD5xC4WXu0GgosFb%2F%3Fpreview_type%3D16","file_token":"U8N8bJw9UoxRD5xC4WXu0GgosFb","image_type":"image/png","size":450232,"comments":[]}]}" class="image-uploaded gallery old-record-id-MQckdu96mohYIrx9EZeuSdKksFc"><img 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old-record-id-NcURdLPMzodyJGxzwnlu3t5nsQe"><span style="font-size: 16px;">5.4 <strong>轉帳時未填入或錯填 Memo/Tag 識別碼，導致無法入帳</strong></span></h3><div class="ace-line ace-line old-record-id-OshRd0L28ofRbgxZm8KuA6UgsEc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-G3XDdfPUSobjhxx8Qe2u12WZsOc"><span style="font-size: 16px;">部分幣種需要填寫標籤（Memo/Tag/識別碼），如 XRP、TON、ATOM 等。若填寫未填/錯填導致充值無法到帳，請提交<a data-lark-is-custom="true" href="https://www.mexc.com/zh-TW/support/deposit-recovery">加密貨幣充值未到帳</a>表單。審核預計 1-2 個工作天內完成，完成後我們將透過郵件或站內信即時通知您結果，填寫指南請參考<a data-lark-is-custom="true" href="https://www.mexc.com/zh-TW/support/articles/17057846626969">自助申請填寫指南</a>。</span></div><div class="ace-line ace-line old-record-id-Bkahdw8QIoUUeBxzoG0u1W8esch"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-YO9KdtyEuoRkDBxofErudvFvsxb"><span style="font-size: 16px;">关于更多 Memo/Tag介绍，您可以阅读内容《<a data-lark-is-custom="true" href="https://www.mexc.com/zh-TW/learn/article/what-are-memos-tags-/1">什么是 Memo/Tag</a>》。</span></div><div class="ace-line ace-line old-record-id-WCawdLVGYokO9sxR9nHurvyHs1g"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"aca6d8d1-00a6-49d8-9c8f-43d954982c0b","height":436.54208754208753,"width":634,"currHeight":436.54208754208753,"currWidth":634,"natrualHeight":818,"natrualWidth":1188,"pluginName":"imageUpload","scale":0.5336700336700336,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FQtJVbLQtmox7KrxrfqMuEKXAsMc%2F%3Fpreview_type%3D16","file_token":"QtJVbLQtmox7KrxrfqMuEKXAsMc","image_type":"image/png","size":159681,"comments":[]}]}" class="image-uploaded gallery old-record-id-WPDtdDNbkoA0BNxjzJfuwI2ZsWf"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260915160917390lopYBDeVc5nIJi.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJRdEpWYkxRdG1veDdLcnhyZnFNdUVLWEFzTWMiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiV1BEdGRETmJrb0EwQk54anpKZnV3STJac1dmIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9RdEpWYkxRdG1veDdLcnhyZnFNdUVLWEFzTWMvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/QtJVbLQtmox7KrxrfqMuEKXAsMc/?mount_node_token=WPDtdDNbkoA0BNxjzJfuwI2ZsWf&mount_point=docx_image" data-width="1188" data-height="818" data-lark-image-uri="drivetoken://QtJVbLQtmox7KrxrfqMuEKXAsMc" data-lark-image-width="1188" data-lark-image-height="818" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-R8pwdJiYJoVUIyxiSIDuLn1As1d"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-L4N8d2z3Voo9YYxSljxuND9CsMc"><span style="font-size: 16px;"><strong>5.</strong><strong>5</strong><strong>透過</strong><strong>不</strong><strong>支援</strong><strong>的智能合約方式充值，導致無法入帳</strong></span></h3><div class="ace-line ace-line old-record-id-J6dBdSYbJoTanjxhhiDuIpxLscb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-HAKGdlMeToI9WdxIy0HuG3Otsef"><span style="font-size: 16px;">部分幣種在 MEXC 暫時無法使用智能合約方式進行充值，該情況智能合約轉帳不會記錄在 MEXC 帳戶中，需要人工手動充值。</span></div><div class="ace-line ace-line old-record-id-Zy5Td0SZ0oIr9fxRAEKupBHhsYe"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-MMDXdylUtoAWRdxx9y8u5smbsjg"><span style="font-size: 16px;">請您提交<strong><a data-lark-is-custom="true" href="https://www.mexc.com/zh-TW/support/deposit-recovery">加密貨幣充值未到帳</a></strong>表單，審核預計 1-2 個工作天內完成，完成後我們將透過郵件或站內信即時通知您結果。</span></div><div class="ace-line ace-line old-record-id-YKd4d5J4BoQm15xpl2zuRq1WsMe"><span style="font-size: 16px;"><br></span></div><h3 style="text-align:left" class="heading-3 ace-line old-record-id-BNfGdhL2ro7hNBx4pRBuX1GvsYc"><span style="font-size: 16px;"><strong>5.</strong><strong>6</strong><strong> 充值代幣</strong><strong>平台</strong><strong>已下架</strong></span></h3><div class="ace-line ace-line old-record-id-GFtKdFNy1oCEXjxNXT2uHVNosjg"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-CCIWdZZ6mok2x3xkJv4ut9MGsKd"><span style="font-size: 16px;">如果您充值了目前 MEXC 平台已下架的代幣並未入帳，請您聯絡客服獲得幫助。</span></div><div class="ace-line ace-line old-record-id-WXMldIaFYohONuxfZk0u3Tx8sHe"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-U2iDdubTboYO8BxVbbJuAiP6sng"><span style="font-size: 16px;">出現充值未到帳情況，您可以在 MEXC 平台填寫<a data-lark-is-custom="true" href="https://www.mexc.com/zh-TW/support/deposit-recovery">加密貨幣充值未到帳</a>表單。申請提交後，MEXC 預計在 1-2 天內透過郵件或站內信通知您審核結果。</span></div><div class="ace-line ace-line old-record-id-GebKdHRqNoaf8RxTsaFuut9Hs1d"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-PiaRdmXRCo9WeyxFECbuxoZ7s4b"><span style="font-size: 16px;">5.7 同哈希批量轉帳</span></h3><div class="ace-line ace-line old-record-id-JilXdmVyhoicP0xxOCBuz43pslh"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-DO8mdyLx2ovp4Ux6yDYulRbhswe"><span style="font-size: 16px;">若同一個區塊鏈交易哈希（TxHash）中有多筆轉帳，包含多個接收地址，即「一對多」轉帳，可能導致您的充值未完全到帳。</span></div><div class="ace-line ace-line old-record-id-Pm1Ndyx2Lo4CQqxsREuucDibsgb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-AuwudgfR8oS9OyxRtbbuZEgZsNe"><span style="font-size: 16px;">出現充值未到帳情況，您可以在 MEXC 平台填寫<a data-lark-is-custom="true" href="https://www.mexc.com/zh-MY/support/deposit-recovery">加密貨幣充值未到帳</a>表單。申請提交後，MEXC 預計在 1-2 天內通過郵件或站內信通知您審核結果。</span></div><div class="ace-line ace-line old-record-id-AqkWdFnhqoq3vxxHd0kuYIaqsKc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-RktTdpySuoZUfPxZ8huudgqnsUg"><span style="font-size: 16px;">請注意：若同一筆 TxID 下存在多筆充值，您在提交表單時需在 TxID 後添加冒號【:】和數字【99999999】，格式：TXID:99999999（添加後綴是為了區分同一 TxID 的多次提交記錄，不影響實際業務處理）。</span></div><div class="ace-line ace-line old-record-id-Mcb1dT1CyoOEMzxRmo4u6j1LsZb"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-HHsXdU3q9oVNg2xG3svuYwyisYd"><span style="font-size: 16px;">推薦閱讀：</span></h3><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-SpAjdmMnfoPQ13x3ae5uQPIvssf" data-list="bullet"><div><a data-lark-is-custom="true" href="https://www.mexc.com/zh-TW/support/article/what-is-an-uncredited-crypto-deposit-17827791526274" style="font-size: 16px;">什麼是加密貨幣充值未到帳</a></div></li><li class="ace-line ace-line old-record-id-Rqo0dV7mOoNnRvxKI9Eu3e6dsxg" data-list="bullet"><div><a href="https://www.mexc.com/zh-TW/support/article/how-to-fill-out-the-uncredited-crypto-deposit-form-17057846626969" data-lark-is-custom="true" style="font-size: 16px;">如何填寫加密貨幣充值未到帳表單</a></div></li><li class="ace-line ace-line old-record-id-Qz7RdMf0soJjDpxN5gRuUur4sIg" data-list="bullet"><div><a href="https://www.mexc.com/zh-TW/support/article/mexc-restricted-deposit-return-application-338880006351421440" data-lark-is-custom="true" style="font-size: 16px;">MEXC 充值受限退回申請</a></div></li><li class="ace-line ace-line old-record-id-HvHZdqXdIoP35nxo9lJuZICpsvd" data-list="bullet"><div><a href="https://www.mexc.com/zh-TW/support/article/how-to-deposit-crypto-to-mexc-app-255063247123116032" data-lark-is-custom="true" style="font-size: 16px;">如何將加密貨幣存入 MEXC 平台（App）</a> </div></li><li class="ace-line ace-line old-record-id-LbtLdotlnoXcbtxTXRlu8U2bsSb" data-list="bullet"><div><a href="https://www.mexc.com/zh-TW/support/article/how-to-deposit-crypto-to-mexc-web-255064630102585344" data-lark-is-custom="true" style="font-size: 16px;">如何將加密貨幣存入 MEXC 平台（Web）</a></div></li></ul></div>

<div data-page-id="CWWtd8SxAoMbTBxGu5auHuAKsBe" data-lark-html-role="root" data-docx-has-block-data="true"><div class="ace-line ace-line old-record-id-V9R3dPMKTochJIxOr5duu6zzsxe"><span style="font-size: 16px;">在使用MEXC的過程中，有的用戶有需求導出 MEXC 賬戶的個人充值和提現記錄，本文將為您詳細介紹如何導出充提記錄。</span></div><div class="ace-line ace-line old-record-id-RSwDd4xJJoaZxXxPa1FunERxswc"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-Amfydm7aGoUXG4xKcBIugzqisAb"><strong>1. Web</strong></h2><div class="ace-line ace-line old-record-id-AdTDdYXIEojaVQx3IWpuwXYjsJc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-HZnad4V4fo8NCMxj5H0uMn5ksof"><span style="font-size: 16px;">您可以在 Web 端的現貨賬單頁面和資金記錄頁面對充提記錄進行導出。</span></div><div class="ace-line ace-line old-record-id-Jd0Fd7mefoMckQxg69duJ27Ksed"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-KJBgd6LhuoVkYaxakVmugjEps2g"><span style="font-size: 16px;">1.1 現貨賬單頁面導出</span></h3><div class="ace-line ace-line old-record-id-Lo4Ld2ZN9oBh9jxgVpVuhuiGsLg"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-PiQYdNd5goRapgxpQXkuFHu5s0g"><span style="font-size: 16px;">打開 MEXC 官網並登錄賬號，在導航欄【資產】下點擊【現貨】。</span></div><div class="ace-line ace-line old-record-id-FEKhdq4kkodNQJxwXp4uYAjCsFd"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"dda13b2b-15a2-43d7-bfed-5febf09afd75","height":1328,"width":2866,"currHeight":1328,"currWidth":2866,"natrualHeight":1328,"natrualWidth":2866,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FOjQKbsckYozTkHxrwGUusEqWsab%2F%3Fpreview_type%3D16","file_token":"OjQKbsckYozTkHxrwGUusEqWsab","image_type":"image/png","size":1837334,"comments":[]}]}" class="image-uploaded gallery old-record-id-EikIdzCAdoH8ZNxTleyuEnctshd"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260817173900282XBZgIfyaSsxcSR.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJPalFLYnNja1lvelRrSHhyd0dVdXNFcVdzYWIiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiRWlrSWR6Q0Fkb0g4Wk54VGxleXVFbmN0c2hkIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9PalFLYnNja1lvelRrSHhyd0dVdXNFcVdzYWIvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/OjQKbsckYozTkHxrwGUusEqWsab/?mount_node_token=EikIdzCAdoH8ZNxTleyuEnctshd&mount_point=docx_image" data-width="2866" data-height="1328" data-lark-image-uri="drivetoken://OjQKbsckYozTkHxrwGUusEqWsab" data-lark-image-width="2866" data-lark-image-height="1328" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-DHn2dFxkzo3Pm8x9xvLu33fOsRe"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-VNXGdraMQoRgmvxMnnFuGp9usuc"><span style="font-size: 16px;">在現貨資產頁面，點擊右側的【現貨賬單】。</span></div><div class="ace-line ace-line old-record-id-Vk4tdsUkio0kboxBjxguoLmUs5V"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"0d39b711-629d-427b-ace3-b29e5d331594","height":808,"width":2876,"currHeight":808,"currWidth":2876,"natrualHeight":808,"natrualWidth":2876,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FNfIobNKZIoKx3sxmDx0ueVOMsFg%2F%3Fpreview_type%3D16","file_token":"NfIobNKZIoKx3sxmDx0ueVOMsFg","image_type":"image/png","size":122666,"comments":[]}]}" class="image-uploaded gallery old-record-id-IiYedyAbdoxv0ixh9uUulpQ4ssd"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260817173859030u6FTdNSW6nY805.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJOZklvYk5LWklvS3gzc3htRHgwdWVWT01zRmciLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiSWlZZWR5QWJkb3h2MGl4aDl1VXVscFE0c3NkIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9OZklvYk5LWklvS3gzc3htRHgwdWVWT01zRmcvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/NfIobNKZIoKx3sxmDx0ueVOMsFg/?mount_node_token=IiYedyAbdoxv0ixh9uUulpQ4ssd&mount_point=docx_image" data-width="2876" data-height="808" data-lark-image-uri="drivetoken://NfIobNKZIoKx3sxmDx0ueVOMsFg" data-lark-image-width="2876" data-lark-image-height="808" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-LCWudatVtoW6jlxg6mjuRMkIsbh"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-XerRdIe6lotBTTxQouzuhOslsye"><span style="font-size: 16px;">在現貨賬單頁面選擇【充提轉賬】後，點擊右側的【導出】按鈕。</span></div><div class="ace-line ace-line old-record-id-DoMjdbhPzoGoFbxVQDUuF5aOslg"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"7f7c364e-0618-425e-80b4-5ec95010b7c7","height":1374,"width":2868,"currHeight":1374,"currWidth":2868,"natrualHeight":1374,"natrualWidth":2868,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FXyCZbTI2nokQYSxwAWBuLVfgsXg%2F%3Fpreview_type%3D16","file_token":"XyCZbTI2nokQYSxwAWBuLVfgsXg","image_type":"image/png","size":268276,"comments":[]}]}" class="image-uploaded gallery old-record-id-Cmoad5cwtoJcfyxpgV4uaAXBsZb"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202608171738598307X0aKPOgjEYUX5.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJYeUNaYlRJMm5va1FZU3h3QVdCdUxWZmdzWGciLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiQ21vYWQ1Y3d0b0pjZnl4cGdWNHVhQVhCc1piIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9YeUNaYlRJMm5va1FZU3h3QVdCdUxWZmdzWGcvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/XyCZbTI2nokQYSxwAWBuLVfgsXg/?mount_node_token=Cmoad5cwtoJcfyxpgV4uaAXBsZb&mount_point=docx_image" data-width="2868" data-height="1374" data-lark-image-uri="drivetoken://XyCZbTI2nokQYSxwAWBuLVfgsXg" data-lark-image-width="2868" data-lark-image-height="1374" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-A0dKdlHLVoFxxWxWmruu37F6snb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-TCardKkI2oiwTRx8Nzauivyrsoc"><span style="font-size: 16px;">在【業務類型】中選擇充提轉賬，還可進一步選擇全部、充提、充提手續費和轉賬四種不同範圍的數據記錄，選擇您要導出的數據範圍。</span></div><div class="ace-line ace-line old-record-id-OlPOdUyY9oJhysxZSKXumdHnsch"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-TzXtdtE23oQib8xK1AWuWcyCs0d"><span style="font-size: 16px;">設置導出記錄的【幣種】、【方向】和【時間】，選擇是否勾選【對文件進行加密】，點擊【生成】導出充提記錄。</span></div><div class="ace-line ace-line old-record-id-Ao4XdR7Muoa3tHx7uSDu0cOjsJb"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"cd550c2f-edaa-4c84-bd6b-09f78c303cc7","height":1370,"width":2866,"currHeight":1370,"currWidth":2866,"natrualHeight":1370,"natrualWidth":2866,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FZytQbQY6WozmKaxrM7Auwyqnsxh%2F%3Fpreview_type%3D16","file_token":"ZytQbQY6WozmKaxrM7Auwyqnsxh","image_type":"image/png","size":343034,"comments":[]}]}" class="image-uploaded gallery old-record-id-M3kqdRustopXjwxHapzuAT1Vswc"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260817173859612sFE42ifRZDLY56.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJaeXRRYlFZNldvem1LYXhyTTdBdXd5cW5zeGgiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiTTNrcWRSdXN0b3BYand4SGFwenVBVDFWc3djIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9aeXRRYlFZNldvem1LYXhyTTdBdXd5cW5zeGgvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/ZytQbQY6WozmKaxrM7Auwyqnsxh/?mount_node_token=M3kqdRustopXjwxHapzuAT1Vswc&mount_point=docx_image" data-width="2866" data-height="1370" data-lark-image-uri="drivetoken://ZytQbQY6WozmKaxrM7Auwyqnsxh" data-lark-image-width="2866" data-lark-image-height="1370" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-SiA4d9MxSo4C8sxtJ2PumkknsHg"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-GIR3dvx0XoQDW0x8KQtuZfryspb"><span style="font-size: 16px;">需要注意的是，現貨賬單記錄導出每月有次數限制，請以頁面上的顯示為準，根據您的具體需求合理安排導出次數，避免頻繁操作。如果您要導出的現貨賬單記錄過多時，請嘗試分多次導出數據，以避免文件崩潰。</span></div><div class="ace-line ace-line old-record-id-Ri3ed7ymeopJ3ixN6S9ub08Nsez"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-L4yKdVXwqoSNBtxQ3lEufs1Ismh"><span style="font-size: 16px;">1.2 資金記錄頁面導出</span></h3><div class="ace-line ace-line old-record-id-NVMadf9NUoPhXqxFwLSuM4Fosab"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Uw49dHMtno1LMBxx5fOu8n8Cs5b"><span style="font-size: 16px;">除此之外，您還可以在【資金記錄】頁面選擇【充值記錄】或【提幣記錄】，然後進行【導出】。</span></div><div class="ace-line ace-line old-record-id-GI5cdU2qIodG3IxQfYvuxwa1sch"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"1611e936-c2ea-4dac-8e67-b91f7974ffc8","height":1208,"width":2864,"currHeight":1208,"currWidth":2864,"natrualHeight":1208,"natrualWidth":2864,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FQEfGbl2Ano6ESIx3dPZuAIi9sFf%2F%3Fpreview_type%3D16","file_token":"QEfGbl2Ano6ESIx3dPZuAIi9sFf","image_type":"image/png","size":198036,"comments":[]}]}" class="image-uploaded gallery old-record-id-ORJ6dCY3LolG9Rx7tRWuzXpxsZF"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260817173859725UzoAbg8B7YL5rD.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJRRWZHYmwyQW5vNkVTSXgzZFBadUFJaTlzRmYiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiT1JKNmRDWTNMb2xHOVJ4N3RSV3V6WHB4c1pGIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9RRWZHYmwyQW5vNkVTSXgzZFBadUFJaTlzRmYvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/QEfGbl2Ano6ESIx3dPZuAIi9sFf/?mount_node_token=ORJ6dCY3LolG9Rx7tRWuzXpxsZF&mount_point=docx_image" data-width="2864" data-height="1208" data-lark-image-uri="drivetoken://QEfGbl2Ano6ESIx3dPZuAIi9sFf" data-lark-image-width="2864" data-lark-image-height="1208" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-Oy19dZPkMouxvpxQNmzuxJeysmf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-BWT7dO6bsoDYDqxnG3Luwe1tsed"><span style="font-size: 16px;">在【類型】中，包含充值、提幣和其他三種不同類型範圍，選擇您要導出的數據範圍。</span></div><div class="ace-line ace-line old-record-id-Q6v6dtC3LonApMxyQyouZnMRsnf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-TMEcduYNnoYYqTxUAumuIaHAsjc"><span style="font-size: 16px;">設置導出錢包歷史的【時間】，選擇是否勾選【對文件進行加密】，選擇是否勾選【生成後自動發送至郵箱】，您可以【設置文件密碼】和接收郵件的【郵箱】（默認是您賬號綁定的郵箱），點擊【生成】導出充提記錄。</span></div><div class="ace-line ace-line old-record-id-QpW2dZiHtoy1mDxTbIIu1ngPshf"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"25d8ae2e-2d49-4e3f-8c71-68cf8c52ccfd","height":1346,"width":2866,"currHeight":1346,"currWidth":2866,"natrualHeight":1346,"natrualWidth":2866,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FHoS2bhwbEoSjexxkIcIukuORs4e%2F%3Fpreview_type%3D16","file_token":"HoS2bhwbEoSjexxkIcIukuORs4e","image_type":"image/png","size":243262,"comments":[]}]}" class="image-uploaded gallery old-record-id-EvKjdC27eoLj2FxJ7z9us99lsEe"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260817173859463GNRDM7ySC4KEfb.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJIb1MyYmh3YkVvU2pleHhrSWNJdWt1T1JzNGUiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiRXZLamRDMjdlb0xqMkZ4Sjd6OXVzOTlsc0VlIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9Ib1MyYmh3YkVvU2pleHhrSWNJdWt1T1JzNGUvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/HoS2bhwbEoSjexxkIcIukuORs4e/?mount_node_token=EvKjdC27eoLj2FxJ7z9us99lsEe&mount_point=docx_image" data-width="2866" data-height="1346" data-lark-image-uri="drivetoken://HoS2bhwbEoSjexxkIcIukuORs4e" data-lark-image-width="2866" data-lark-image-height="1346" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-OUEVdkKFqoyc32x0ijpuikbIssd"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-E7yJdSq9koucWvx2zL2ui0WOsuf"><span style="font-size: 16px;">同樣要注意，資金記錄導出每月也有次數限制，請以頁面上的顯示為準，根據您的具體需求合理安排導出次數，避免頻繁操作。如果您要導出的記錄過多時，請嘗試分多次導出數據，以避免文件崩潰。</span></div><div class="ace-line ace-line old-record-id-FSYVdH57koKS8JxUGiQuOxIisWe"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-NofSdwUSJovrlYxh2fJuDn8Ls2d"><strong>2. App</strong></h2><div class="ace-line ace-line old-record-id-ISdpdEijkoecQvxkFNtuCycrsBb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-RlTadGg08oNNonxcbocufJROsLd"><span style="font-size: 16px;">打開 MEXC App 並登錄賬號，點擊左上角的【個人頭像】按鈕，選擇【交易記錄】，點擊【充值/提幣】。</span></div><div class="ace-line ace-line old-record-id-W4A5dDhPtoU3XQxeqaBu3jRbsyc"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"eeb577a5-c53b-4593-8529-c1cf6373f86d","height":2155,"width":3132,"currHeight":2155,"currWidth":3132,"natrualHeight":2155,"natrualWidth":3132,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FP7kAbf8cEo618CxlYZouujg4s6g%2F%3Fpreview_type%3D16","file_token":"P7kAbf8cEo618CxlYZouujg4s6g","image_type":"image/png","size":1317192,"comments":[]}]}" class="image-uploaded gallery old-record-id-VGbEdkha6opfk7x7gklujcwNsif"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F20260817173902965ZEUKRZLaHzX49p.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJQN2tBYmY4Y0VvNjE4Q3hsWVpvdXVqZzRzNmciLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiVkdiRWRraGE2b3Bmazd4N2drbHVqY3dOc2lmIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9QN2tBYmY4Y0VvNjE4Q3hsWVpvdXVqZzRzNmcvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/P7kAbf8cEo618CxlYZouujg4s6g/?mount_node_token=VGbEdkha6opfk7x7gklujcwNsif&mount_point=docx_image" data-width="3132" data-height="2155" data-lark-image-uri="drivetoken://P7kAbf8cEo618CxlYZouujg4s6g" data-lark-image-width="3132" data-lark-image-height="2155" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-FVITd0beDo2pPFxdxhVuP0VNswg"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-YkY5d6tRSoPvrPx0JA5up0qesGd"><span style="font-size: 16px;">在現貨記錄頁面，選擇【資金記錄】，點擊右上角的導出按鈕。在資金記錄導出頁面點擊【+新建導出】。</span></div><div class="ace-line ace-line old-record-id-C6QgdAqZcoFrVzxh3Viu036gs2b"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-WC4rda9SBoEkqHxi9Pcuwd24sAg"><span style="font-size: 16px;">【記錄類型】中包含充值記錄、提幣記錄和其他記錄，選擇您要導出的數據範圍。</span></div><div class="ace-line ace-line old-record-id-VEeUdKzL7olYFUxD5AZu8VeMs0e"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-NMIZdPEzjofJRZxt0HFuXIgpsdc"><span style="font-size: 16px;">設置導出記錄的【時間段】，選擇是否勾選【對文件進行加密】，選擇是否勾選【生成後自動發送至郵箱】，點擊【生成】導出充提記錄。</span></div><div class="ace-line ace-line old-record-id-HVOZdpCZGooEPIxsXEDuuHs3spc"><span style="font-size: 16px;"><br></span></div><div style="text-align:center" data-type="image" data-ace-gallery-json="{"items":[{"uuid":"3f681470-fc14-4f22-a6b6-798f6ada87ba","height":2160,"width":3129,"currHeight":2160,"currWidth":3129,"natrualHeight":2160,"natrualWidth":3129,"pluginName":"imageUpload","scale":1,"src":"https%3A%2F%2Finternal-api-drive-stream.larksuite.com%2Fspace%2Fapi%2Fbox%2Fstream%2Fdownload%2Fpreview%2FQusYbwf2FoyTwBx71UFudTVmswf%2F%3Fpreview_type%3D16","file_token":"QusYbwf2FoyTwBx71UFudTVmswf","image_type":"image/png","size":839106,"comments":[]}]}" class="image-uploaded gallery old-record-id-BdVIdRemdo5uFbxjfTLu6OeDs3d"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202608171738597441ZbckS1eyX8yxC.png" data-single-block="true" data-snapshot="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" data-suite="eyJmaWxlVG9rZW4iOiJRdXNZYndmMkZveVR3Qng3MVVGdWRUVm1zd2YiLCJvYmpUeXBlIjoiZG9jeCIsIm9ialRva2VuIjoiQmRWSWRSZW1kbzV1RmJ4amZUTHU2T2VEczNkIiwib3JpZ2luU3JjIjoiaHR0cHM6Ly9pbnRlcm5hbC1hcGktZHJpdmUtc3RyZWFtLmxhcmtzdWl0ZS5jb20vc3BhY2UvYXBpL2JveC9zdHJlYW0vZG93bmxvYWQvcHJldmlldy9RdXNZYndmMkZveVR3Qng3MVVGdWRUVm1zd2YvP3ByZXZpZXdfdHlwZT0xNiJ9" data-src="https://internal-api-drive-stream.larksuite.com/space/api/box/stream/download/all/QusYbwf2FoyTwBx71UFudTVmswf/?mount_node_token=BdVIdRemdo5uFbxjfTLu6OeDs3d&mount_point=docx_image" data-width="3129" data-height="2160" data-lark-image-uri="drivetoken://QusYbwf2FoyTwBx71UFudTVmswf" data-lark-image-width="3129" data-lark-image-height="2160" data-host-from-cloud="true" style="max-width: 100%; height: auto; border-radius: 12px; font-size: 16px;"></div><div class="ace-line ace-line old-record-id-EeBsdXd5ioePQJx8BkbuM71Asog"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-E1bfdaYGjo8RPLxSzH4ug5pBsHf"><span style="font-size: 16px;">需要注意的是，資金記錄導出每月有次數限制，請以頁面上的顯示為準，根據您的具體需求合理安排導出次數，避免頻繁操作。如果您要導出的記錄過多時，請嘗試分多次導出數據，以避免文件崩潰。</span></div><div class="ace-line ace-line old-record-id-T5dLddpC0okyTNxhQ3wuwgVHsmb"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-GtlodUAjTokTi6x48d6upPBvs0f"><span style="font-size: 16px;">推薦閱讀：</span></h3><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-AUNAdpTHdoUbSnx8VMou2WBtsbd" data-list="bullet"><div><a data-lark-is-custom="true" href="https://www.mexc.com/zh-TW/support/article/how-to-use-mexc-s-account-data-export-function-410103096834075648" style="font-size: 16px;">如何使用 MEXC 帳戶數據導出功能</a></div></li><li class="ace-line ace-line old-record-id-LOLCdPkrtofsKAxUgTBubypvsMh" data-list="bullet"><div><a href="https://www.mexc.com/zh-TW/learn/article/17827791518481" data-lark-is-custom="true" style="font-size: 16px;">如何導出合約歷史倉位數據</a></div></li><li class="ace-line ace-line old-record-id-K2TJdoipBo0JcexH8mkuqrtMsbg" data-list="bullet"><div><a href="https://www.mexc.com/zh-TW/learn/article/17827791515541" data-lark-is-custom="true" style="font-size: 16px;">如何導出 MEXC 合約訂單記錄</a></div></li><li class="ace-line ace-line old-record-id-Q0SGdUv4SotZ8WxVg5suJfBYs2b" data-list="bullet"><div><a href="https://www.mexc.com/zh-TW/learn/article/17827791517552" data-lark-is-custom="true" style="font-size: 16px;">如何在 MEXC 導出合約盈虧分析 </a></div></li></ul><div class="ace-line ace-line old-record-id-ZEONdxAWZoR5xrxbSePuO4ZOssh"><span style="font-size: 16px;"><br></span></div></div>

<div data-page-id="B71idRvvloTWmuxw43YuMEYGs5z" data-lark-html-role="root" data-docx-has-block-data="false"><h2 class="heading-2 ace-line old-record-id-YGojdJO71oPJPxxC6qbuWmqIs3c"><strong>1. 加密貨幣充值未到帳功能介紹</strong></h2><div class="ace-line ace-line old-record-id-G92pd2YTqoNY1PxMsFFu3u1DsUh"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-DJqkdFcAyoFxtlxuQYWuSd9esQe"><span style="font-size: 16px;">如您向 MEXC 充值數位資產未到帳，可提交【<a data-lark-is-custom="true" href="https://www.mexc.com/zh-TW/support/deposit-recovery">加密貨幣充值未到帳</a>】表單，客服會嘗試為您找回資產。</span></div><ul start="1" class="list-bullet1"><li style="text-align:left" class="ace-line ace-line old-record-id-G8Q8dWFjCoRcFlx7zRJuuwpBsSe" data-list="bullet"><div><span style="font-size: 16px;">申請提交後，MEXC 預計在 1-2 天內透過郵件或站內信通知審核結果，請耐心等待。</span></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-VL1LdSQPhoK1MQxnPA3uazMlstg" data-list="bullet"><div><span style="font-size: 16px;">審核通過後，將展示資產找回的預計完成時間（一般會提前處理完成，不會超過該時間）。如遇特殊情況或找回難度較大，實際處理時間可能超過預計時間，甚至存在無法找回的可能，請您以最終實際處理結果為準。</span></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-CIvmdcrjqoIFKYx5FFiumhWzsMc" data-list="bullet"><div><span style="font-size: 16px;">找回資金需額外技術和人力支持，會收取一定手續費，請以頁面提示和郵件通知為準。</span></div></li></ul><div class="ace-line ace-line old-record-id-LJlWdN0bpoAHUexZd5hu1T6Nsmg"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-NJYMd7fUgosOAIxYGwBusOUTsOd"><strong>2. 哪些情況可以申請自助找回</strong></h2><div class="ace-line ace-line old-record-id-ITWudPUGHoaxShx9R6Bu5H0TsCf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-COwFdhfrFol5tTxLRsku7aNssDc"><span style="font-size: 16px;">1）充值 MEXC 不支持幣種。若您充值的幣種未在 MEXC 上架，該筆資金將無法入帳。</span></div><div class="ace-line ace-line old-record-id-Zq0EdWN6Kon2WCxS3qbuiiPmsCc"><span style="font-size: 16px;">2）充值到 MEXC 熱錢包地址。如果您的充值地址錯填成了 MEXC 熱錢包地址，或充值時未填寫正確的 Memo 部分，該筆資金將無法入帳。</span></div><div class="ace-line ace-line old-record-id-SdWndsVHPoBEfNxWlOLuy5hisjc"><span style="font-size: 16px;">3）從 MEXC 提幣至其他平台被退回。從 MEXC 提幣到其他平台失敗後，在接收平台找回丟失的資產時，接收平台可能會退回至 MEXC 平台地址，導致資金未能入帳到您的 MEXC 個人帳號。</span></div><div class="ace-line ace-line old-record-id-TlhVdkHLAoGIApxUzZsujQdXsAe"><span style="font-size: 16px;">4）不清楚原因/其他原因。如果您從 MEXC 發起提幣已成功，但接收平台未收到資金，請諮詢接收平台未到帳原因。</span></div><div class="ace-line ace-line old-record-id-WH7ed4FgioKTCzxWiL9uh6IYsDb"><span style="font-size: 16px;"><br></span></div><h2 class="heading-2 ace-line old-record-id-DdSjdgwthoXFJXxF3VyuEiOzsff"><strong>3. 加密貨幣充值未到帳常見問題</strong></h2><div class="ace-line ace-line old-record-id-YKIcd5P1IoPB2bxV9c4u3Q6vsRe"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-NhhEde2XnoEOh8xyKRnuQFWSsTe"><span style="font-size: 16px;">3.1 加密貨幣充值未到帳需要多長時間？</span></h3><div class="ace-line ace-line old-record-id-AYPlde8CPoPdsjxrDSmuY51dsdh"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-OjOcdyaCBowYIXxZbEDug2NAsRf"><span style="font-size: 16px;">您提交充值未到帳申請後，MEXC 平台 1-2 天完成對您申請的審核，資產找回預計所需時長會在審核通過後展示在用戶端。某些情況下，找回未到帳的錯誤充值可能會耗費更長時間（超過 21 天），這取決於找回該充值的實際難度。</span></div><div class="ace-line ace-line old-record-id-ZpAydvl4Mo3dW0x8SMFuHlP5s2d"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-WGkAdOT6JoCQCqxCgrUuNF8bsGy"><span style="font-size: 16px;">3.2 退回地址無法接受資產，如何申請修改地址？以及哪些情況可以支持修改退回地址？</span></h3><div class="ace-line ace-line old-record-id-ZG2ndjcSNoc0ZzxoA43u2PLHsne"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-LUZcdNqbNoVLogxd6TtuP3iwsPb"><span style="font-size: 16px;">待用戶確認退回地址時，若該地址無法接收退回資產，可聯絡客服，提供無法退回的原因及佐證資料。由客服審核後反饋申請。</span></div><div class="ace-line ace-line old-record-id-TBFSdeiq6o0sEIxyjtEuf0ZMsjh"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-SNxedIA7Jo5kCCx8uvQuUwcMsId"><span style="font-size: 16px;">若資產找回狀態為資金處理中，需要聯絡客服確認是否可協助取消申請並修改退回地址。 </span></div><div class="ace-line ace-line old-record-id-Puz0d18X0oWLgkxIDsuuuol1s70"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-FhH4dYHvIoTnuZxOtNOu28URs0d"><span style="font-size: 16px;">3.3 超過 10 筆充值未到帳，如何批量申請？ </span></h3><div class="ace-line ace-line old-record-id-Huk2d4FWVo2419xtA5ZuYrTqsxg"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-ViLWdTzMso2yLixrHzVu7Zjnsve"><span style="font-size: 16px;">如您充值未到帳數量較多超過 10 筆，請您直接聯絡客服協助您進行處理。</span></div><div class="ace-line ace-line old-record-id-Ba6OdTfi0ocRYmxI6sJuZwH1sBf"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-MEkpdLJDHoWUuLxiCmhuqEihsCe"><span style="font-size: 16px;">3.4 如何查看進度，審核時效，資金處理時效 </span></h3><div class="ace-line ace-line old-record-id-SFi8dtpIRoeykYx0yBvuakyLsZg"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-P8pmdMEEgoSAyOx1Z2fu4SQRshb"><span style="font-size: 16px;"><strong>進度查看</strong>：請您前往<a data-lark-is-custom="true" href="https://www.mexc.com/zh-TW/support/deposit-recovery/record">申請記錄</a>頁面進行查看。</span></div><div class="ace-line ace-line old-record-id-OHwNdHoQco8eWJx1yGwuBCsTs4g"><span style="font-size: 16px;"><strong>審核時效</strong>：8 小時。超過 8 小時未審核您可以聯絡客服進行催促。</span></div><div class="ace-line ace-line old-record-id-HT4Edc2Iio94lcxi6Wuu2LYys0e"><span style="font-size: 16px;"><strong>資金處理時效</strong>：參考頁面展示預計處理完成時間。</span></div><div class="ace-line ace-line old-record-id-Mro4dvLUGoIG8ExQksPu4x74smf"><span style="font-size: 16px;">注意：預計退回完成時間為等待最長時間，一般來說不會超過頁面展示時長。但由於具體區塊鏈網路差異、鏈上轉帳方式等技術問題，有可能會導致處理時間延長。</span></div><div class="ace-line ace-line old-record-id-SlTNdQaQeo9rBXxJgb6u6qDIslO"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-NaX0dpxOoohCjyxQnHIu2HJgs9g"><span style="font-size: 16px;">3.5 手續費是固定的嗎？</span></h3><div class="ace-line ace-line old-record-id-FfdxdB11Uo7aLAxNuFBuYxhislc"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-PhjodR5izo06G8xXEpBuIP8Qstc"><span style="font-size: 16px;">手續費並非固定，可能會因市場狀況或營運或技術成本而改變。</span></div><div class="ace-line ace-line old-record-id-CbwDd9LuCoYmKGxXGTyuL1ffsAg"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-SrWidptpconQ7Bxn7Bpum6xXsPb"><span style="font-size: 16px;">3.6 未能解決的充值未到帳問題，手續費如何退回？</span></h3><div class="ace-line ace-line old-record-id-TxDmdUbEHo5fgCxxJBeum0IwsTf"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-EZXfdpRFQoQvyFxWqVkudltesEe"><span style="font-size: 16px;">點選「提交」後，相應的費用將暫時凍結在您的現貨帳戶中，待資產成功追回後扣除。如果未能追回您的資產，費用將自動解凍。</span></div><div class="ace-line ace-line old-record-id-FtKqdnYOzojcatxwM54uRmDhsld"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-PgsvdK2PMo6n2Gx0nFMurCSOsKb"><strong style="font-size: 16px;">注意：</strong></div><div class="ace-line ace-line old-record-id-DgdGdW1Xto80Sgx30THuXR4qsvb"><span style="font-size: 16px;">1）我們無法保證在任何情況下都能為您找回資金。</span></div><div class="ace-line ace-line old-record-id-Hc66drcProKF5uxwk5buYdKwsdg"><span style="font-size: 16px;">2）如您的儲值數量低於最小可退數量將無法處理，最小可退數量 = 最小提幣數量。</span></div><div class="ace-line ace-line old-record-id-BSAVdWIuQoCwflxzIKeuECKFsZb"><span style="font-size: 16px;"><br></span></div><div class="ace-line ace-line old-record-id-Bth1dcuRfo5hlExdAq9uNuYksfe"><span style="font-size: 16px;"><br></span></div><h3 class="heading-3 ace-line old-record-id-ZLVWdG6mqozur1xNuluuk3SgsXB"><span style="font-size: 16px;">推薦閱讀：</span></h3><ul start="1" class="list-bullet1"><li style="text-align:left" class="ace-line ace-line old-record-id-Rf2adPNmhoAUCBx99haulC5Is6g" data-list="bullet"><div><a data-lark-is-custom="true" href="https://www.mexc.com/support/article/how-to-fill-out-the-uncredited-deposit-return-application-form-17057846626969" style="font-size: 16px;">如何填寫加密貨幣充值未到帳表單</a></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-G9b4dpMAZopAG1xEqlQuQis2sUd" data-list="bullet"><div><a href="https://www.mexc.com/support/article/troubleshooting-guide-360020367791" data-lark-is-custom="true" style="font-size: 16px;">充值未到帳解決指南</a></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-NZxFdvZGioDqToxf368uyVb4sPb" data-list="bullet"><div><a href="https://www.mexc.com/support/article/mexc-restricted-deposit-return-application-338880006351421440" data-lark-is-custom="true" style="font-size: 16px;">MEXC 充值受限退回申請</a></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-I06Udh7H2oslp3xagFWu7Gowsxd" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-deposit-crypto-to-mexc-app-255063247123116032" data-lark-is-custom="true" style="font-size: 16px;">如何將數位貨幣存入 MEXC 平台（App）</a></div></li><li style="text-align:left" class="ace-line ace-line old-record-id-HkJNdOunuox5bhxIAGeumTCksOg" data-list="bullet"><div><a href="https://www.mexc.com/support/article/how-to-deposit-crypto-to-mexc-web-255064630102585344" data-lark-is-custom="true" style="font-size: 16px;">如何將數位貨幣存入 MEXC 平台（Web）</a></div></li></ul><div class="ace-line ace-line old-record-id-GVQ6d60yco0qq0xWRIYu7sWjshf"><span style="font-size: 16px;"><br></span></div></div>

<div><div class="ace-line ace-line old-record-id-X6PAdCLz7oRe1sxKXk1uHg3Qsfb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">充值入帳進程中會存在兩個確認數。</span></div><div class="ace-line ace-line old-record-id-BIA0dthKmos3M5x7dANuCmDQsUf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-EA2jdQ8w2oHH0Sx9H7fu45TfsoA"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">第一個確認數達到（預入帳）： 當用戶充值的數位貨幣交易在區塊鏈網路中獲得足夠數量的確認時，資金被預入帳。用戶可以在 MEXC 進行交易，但不能進行出金操作，如提幣、轉帳、OTC 出金、發放紅包、子母帳號劃轉等。</span></div><div class="ace-line ace-line old-record-id-IDjFdbLb2ocUiKxRrH7uJoUrsJh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-Muu4dGtwioCPxJxH8qruGZvcsE3"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">第二個確認數達到（入帳成功）：當用戶充值的數位貨幣交易在區塊鏈網路中獲得更多的確認時，資金正式入帳。用戶可以進行正常的提幣、轉帳等操作。</span></div><div class="ace-line ace-line old-record-id-UASAd6MNkoLr2bxxderudAc0sKh"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div style="text-align:center" class="image-uploaded gallery old-record-id-Q8D0dtSl6oCaYcxqcocuZRADsrc"><img src="https://mexc-rainbown-activityimages.s3.ap-northeast-1.amazonaws.com/banner/F202507181058097056xhg87wygM9SMJ.png" style="max-width:100%;height:auto;border-radius:12px;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;width:750px" /></div><div class="ace-line ace-line old-record-id-McMfd3TXUoGzYwxGYQYu0D8csEb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-ThJWdbKguoRg7rxFidhurQ13slb"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">該機制可以大幅提升用戶的充值到帳速度，縮短用戶從充值至交易的進程，進一步提升用戶的充值效率。如果您的帳號充值頁面不再顯示預入帳信息，可能是該充值網路暫不支持預入帳。</span></div><div class="ace-line ace-line old-record-id-H64cdReODoKqgtxubmSuOM44swf"><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><br /></span></div><div class="ace-line ace-line old-record-id-RbsMddiTaotANvxJlN0uJd7psag"><strong style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px">預入帳優勢：</strong></div><ul start="1" class="list-bullet1"><li class="ace-line ace-line old-record-id-OawYdSRVOo3qhhxOq97uuUwAslh"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>提高安全性</strong><strong>：</strong>透過等待區塊鏈網路確認，防止雙花等欺詐行為，確保用戶充值的數位貨幣真實有效。</span></div></li><li class="ace-line ace-line old-record-id-IZvudCG8PoWPMlxPeIsucIKpsIg"><div><span style="font-family:'arial' , 'helvetica' , sans-serif;font-size:16px"><strong>提升用戶體驗</strong><strong>：</strong>允許用戶在第一個確認數達到後即可進行交易，加快了資金到帳速度，提升了用戶的體驗。</span></div></li></ul><div class="ace-line ace-line old-record-id-TohCdFphgom0coxUi8yuisaasOb"><span style="font-family:'arial' , 'helvetica' , sans-serif"><br /></span></div></div>

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