If your account has been flagged by the risk control system and subject to restrictions, please follow the instructions below to submit the required documents and complete the risk control reviewIf your account has been flagged by the risk control system and subject to restrictions, please follow the instructions below to submit the required documents and complete the risk control review
Account Risk Review Guide
If your account has been flagged by the risk control system and subject to restrictions, please follow the instructions below to submit the required documents and complete the risk control review process.
1. Submit an Application to Lift Risk Control Restrictions
1.1 To access the document submission page:
Navigate to the Official MEXC Homepage → click Help Center → select Account Risk Review → proceed to the document submission portal.
Upon clicking the Apply button, the system will automatically redirect you to the upload page to complete the required steps.
1.2 Please upload the required documents as instructed on the page.
To help keep your account secure and ensure a smooth review process, please follow the on-screen instructions when preparing and uploading your documents. Please also keep the following in mind:
- All submitted documents must be authentic, clear, and unobstructed
- Supported file formats: JPG, JPEG, PNG, PDF (Video formats: MP4, AVI, MOV). Maximum file size: 10MB per file; video files must not exceed 50MB.
- A maximum of 9 files can be uploaded per submission. To avoid upload limitations, we recommend preparing all required documents in advance and submitting them in one go.
1.3 Common Document Requirements:
1.3.1 Proof of Source of Funds
"Source of funds" refers to the origin of funds deposited or intended to be deposited into your MEXC account, such as salary income, personal savings, investment income, asset sale proceeds, and loans. These funds should be traceable and supported by corresponding transaction or transfer records. During the review, MEXC may request supporting documentation to verify the legitimacy of the funds.
If you need to provide proof of the source of cryptocurrency deposited into the MEXC platform, please refer to the scenarios below and submit the corresponding supporting documents. You may also consult the "Proof of Funding Source Documentation Requirements." If there are other special circumstances where you are unable to provide standard proof of source of funds, please clearly explain your situation when submitting your documents.
Source of Funds Category | Requirements |
Funds Transferred from a Personal Wallet | 1. Transfer from a private wallet: Proof of wallet ownership (e.g., wallet interface screenshot clearly showing the wallet address) and a screenshot of the transaction hash. |
2. Transfer from another exchange platform: If transferred from your personal account on another exchange, please explain the source of the transfer and provide a screenshot of the transaction page showing the transaction hash. | |
3. Transfer via Telegram Bot: Complete screenshot of the bot conversation showing the withdrawal/transfer instruction, clearly displaying the date, amount, transaction hash, operation command, and bot confirmation details. | |
Funds Transferred from a Third Party | 1. Transfer from another individual: Chat records, loan agreement, or OTC transaction records explaining the reason for the transfer. |
2. Airdrop or project rewards: Official announcement and distribution or claim records. | |
Funds Accumulated Through Cryptocurrency Investment | Please provide the following information: 1. Long-term holding records: Screenshots or on-chain records showing the duration of asset holdings. |
2. Trading history: Complete buy and sell transaction records. | |
3. Wallet asset distribution screenshot: Must clearly display the wallet address and an overview of total assets. | |
4. CEX deposit and withdrawal records: Deposit and withdrawal history from other exchanges. | |
Investment Income from Other Platforms | Please provide the following information: 1. Platform name and website. |
2. Withdrawal records from that platform (must clearly show sending and receiving addresses). | |
3. Trading records from that platform. | |
4. Deposit records from that platform. |
1.3.2 Employment Information and Proof of Income
Proof of income refers to the primary source of your accumulated assets and reflects how your long-term wealth has been generated. This may include employment income, business income, investment returns, inheritance, real estate holdings, or other forms of asset accumulation. Sources of wealth may consist of both liquid and illiquid assets and may include traditional financial assets as well as crypto assets.
If you are employed, please provide details of your current occupation (e.g., teacher, vehicle operator, corporate employee, freelancer, etc.) along with proof of income, such as an employment letter, salary certificate issued by your employer, bank statements showing salary deposits, payroll slips, or similar supporting documents.
If you currently do not have employment or a regular source of income, please review the applicable scenarios listed below and submit the documentation that best matches your source of funds. Alternatively, you may provide bank statements for the most recent three (3) months, clearly showing your name, account income, expenditures, and balance.
Category | Requirements |
Students/Homemakers/ Retirees/Unemployed Individuals | 1. Living expenses from parents, spouse, or relatives: If your funds are regularly provided by family members (e.g., students or full-time homemakers), please provide bank statements for the most recent three (3) months showing transfers from family members. The statements must clearly display your name, account income, expenditures, and balance. 2. Savings / Personal deposits: Bank savings account statement showing total balance and transaction history, along with an explanation of the source of savings (e.g., employment income, asset sale proceeds, family support declaration, transfer records, etc.). 3. Inheritance: Will, lawyer's or executor's certification, relevant tax documents, and bank statements showing receipt of inherited funds. 4. Gifts/Donations: Gift or donation agreement/confirmation letter and bank statements showing receipt of funds. 5. Loans: Loan agreement issued by a bank or financial institution, plus proof of loan disbursement (bank credit records). 6. Pension/Social benefits: Official documents issued by the government, employer, or insurance company (clearly showing payment amount and frequency), along with bank statements for the most recent three (3) months showing receipt of funds. 7. Professional certification letter: Formal confirmation letter issued by a certified public accountant (CPA), lawyer, or financial advisor verifying the legitimacy of your source of funds. |
Cryptocurrency Investors | If your source of wealth is derived from cryptocurrency-related activities (e.g., trading, investing, DeFi participation, etc.), please provide trading records, profit statements, and bank statements for the most recent three (3) months clearly showing your name, account income, expenditures, and balance. |
Self-Employed/Business Owners/Freelancers | If your source of wealth is derived from business operations, consulting services, or freelance work: 1. Dividends/Corporate profit distributions: Dividend resolutions or payment vouchers, bank records showing receipt of funds, the most recent relevant tax filings, and the latest audited company financial statements. 2. Freelance income: The most recent tax return (showing business or self-employment income), bank statements for the most recent three (3) months reflecting income deposits, and supporting documents such as business registration certificates, studio/company incorporation documents, or equivalent proof. |
If there are other exceptional circumstances where you are unable to provide proof of income, please clearly explain the details when submitting your documentation.
1.3.3 Proof of Address
Please provide a proof of residential address issued within the past six (6) months. The document must clearly display your full name and residential address. Acceptable documents include:
- Utility bills: Water, electricity, gas, internet, or other utility bills that clearly show your address.
- Financial documents: Bank statements, credit card statements, bank balance certificates, securities account statements, or other financial documents that display your address.
- Government or official documents: Government-issued residency certificates, property tax bills, housing tax statements, household registration residency certificates, or other official tax documents showing your address.
- Other documents: Telecommunications bills (mobile phone bills), telecom service contracts, insurance premium statements, or motor vehicle insurance documents.
If you do not have a bill under your own name (e.g., you live with your parents or spouse), please provide your family member's proof of address along with proof of relationship (e.g., household register, marriage certificate) as supporting documentation.
1.3.4 Frequently Asked Questions (FAQ)
Q1: I only have electronic statements and no paper copies. What should I do? A: You may submit the original electronic statement in PDF format or provide a screenshot. Screenshots must be complete, unedited, and must not be cropped or obscured.
Q2: I do not want to disclose my account balance or unrelated transactions in my bank statement. Can I redact them? A: Core information must not be redacted, including the account holder's name, account number, key income and expense records, balance records, and dates. If the redacted items relate purely to personal privacy (e.g., minor retail purchases), limited masking may be acceptable provided it does not affect the continuity or integrity of the transaction history. However, we strongly recommend submitting complete documents to improve the likelihood of approval.
Q3: What if I am unable to provide the required documents? A: To ensure your account remains fully functional and can continue to be used normally, you must complete the additional verification process and submit the required information to support account verification. If the necessary documentation is not provided, certain features or services may be restricted or temporarily unavailable until verification is completed. In cases where required documentation cannot be submitted, the platform may be unable to complete the compliance review. As a result, account functionality may remain restricted, or the business relationship may be terminated. Once you submit the relevant information, we will review it as soon as possible. If additional documentation is required, we will contact you accordingly.
Q4: I feel uncomfortable providing personal documents and financial details. A: We understand your concerns regarding the submission of documents such as salary slips and financial records. All personal information and supporting documents you provide are protected by strict security measures and will be used solely for account verification and compliance review purposes. Your information will be handled with the utmost confidentiality.
If you encounter any issues during the submission process, contact MEXC Customer Service for assistance at any time.
2. Document Review & Risk Control Analysis Process
Once you have submitted your documents, we will begin the review process. The process generally consists of two phases, though specific procedures may vary depending on your account status:
2.1 Document Review Phase
The review typically takes around 3 business days, though actual processing time may vary. We appreciate your patience and understanding.
You will be notified of the review results via in-platform messages and your registered email. Please check your inbox regularly, or visit the Account Risk Review section on the official website to track your progress.
2.2 Risk Control Analysis Phase
Each account is unique, and our risk control system performs dynamic assessments based on various factors to determine whether further analysis is required. In some cases, after passing the document review, the system will initiate a risk control analysis for a more comprehensive evaluation.
You can view the estimated analysis duration on the Account Risk Review page. This timeframe is for reference only and reflects the current system estimate.
- During the analysis, the system may request additional documents. Please pay attention to on-screen or email notifications and submit the requested materials promptly.
- While the review and risk control analysis are in progress, certain account functions may remain restricted. These limitations cannot be lifted manually or ahead of schedule.
- Please do not submit duplicate documents, as this may disrupt the system’s verification process and delay your review.
- In special cases, your risk status may change dynamically based on updated system assessments. Please refer to the actual status shown in your account for the most accurate information.
3. Completion of Risk Review & Notification
Once your account's risk review is complete, a notification will be sent via in-platform message and to your registered email address. Please check your inbox in a timely manner to confirm your account’s final risk status.
Reminder:
1）To safeguard your account security and funds, when you initiate a withdrawal request, the system may require you to complete KYC facial verification based on the actual circumstances. Please follow the on-screen instructions to ensure the withdrawal is processed smoothly.
2）If your account's trading functions remain restricted, such status reflects the conclusion of this risk review. The related restrictions are not eligible for removal at this time.
If you have any questions about the review outcome or account functionality, please contact MEXC's online Customer Service via the official website. Thank you for your understanding and support.
Disclaimer: This information does not provide advice on investment, taxation, legal, financial, accounting, or any other related services, nor does it constitute advice to purchase, sell, or hold any assets. MEXC Learn provides information for reference purposes only and does not constitute investment advice. Please ensure you fully understand the risks involved and exercise caution when investing. The platform is not responsible for users' investment decisions.
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