Cxquest

CXQuest is a technology and business insights platform. It covers digital transformation and fintech trends helping enterprises navigate the changing landscape of the modern economy through strategic content and innovation news.

Cxquest's Articles

Youth Eco Summit 2026: Why Responsible AI Is Now a CX Imperative

When Youth Questions AI, CX Leaders Should Listen What the Youth Eco Summit 2026 Signals for Responsible, Experience-Led Innovation Ever watched a new AI feature

2026/02/14

AI-Led Digital Transformation: What Mid-Market CX Leaders Can Learn from Mastek’s Rise

When AI Moves From Pilots to Power with AI-Led Digital Transformation: What Mastek’s Everest Group Recognition Signals for Mid-Market CX Leaders It’s Monday morning

2026/02/14

Whisper World: Reinventing Advertising Through In-Content Storytelling

Whisper World India pioneers In-Content Advertising for non-skippable, high-impact brand storytelling across TV and digital. In today’s fast-evolving media landscape

2026/02/13

Judgment-Centric AI: Enterprise CX Needs Decision-Grade Trust, Not Just Automation

When AI Must Earn the Right to Decide: Why Platforms Like Judgment-Centric AI Matter for CX and EX Ever watched an AI tool confidently give the wrong answer to

2026/02/13

When AI Starts Deciding: What CX Leaders Must Do Before Journeys Break

When AI Stops Assisting—and Starts Deciding: What CX Leaders Must Do Next Ever watched a customer journey break in real time—handoffs missed, agents scrambling,

2026/02/13

Object Intelligence: Adaptive Machines Redefine the Future of CX

When Machines Learn Like Babies: What Object Intelligence Teaches CX Leaders About the Future of Experience Ever watched a robot freeze because an object looked

2026/02/13

Immersion Cooling: AI Infrastructure Is Becoming a CX Imperative

When AI Infrastructure Becomes the Experience: What CX Leaders Can Learn from Infosys and ExxonMobil’s Immersion Cooling Play Ever been on a video call that lagged

2026/02/13

Chia: How Agentic AI Is Redefining Enterprise Customer Experience

Agentic AI in CX Strategy: Why Ramco Systems’ Chia Signals a Turning Point for Enterprise Experience Ever watched a customer repeat the same issue three times—chatbot

2026/02/13

Palo Alto Networks–CyberArk: Why Identity Security Is Now a CX Imperative

When Identity Breaks the Customer Journey: What the Palo Alto Networks–CyberArk Deal Means for CX and EX Leaders Ever watched a “secure” digital journey collapse

2026/02/12

Oracle Fusion Cloud AI Agents: Redefining Intelligent Customer Experience at Scale

How Role-Based AI Agents Are Rewiring Customer Experience Inside Oracle Fusion Cloud Ever watched a promising customer journey stall because marketing didn’t know

2026/02/12