(Photo:Yiwen Teng) A System-Level UX Practice Built on Experience Yiwen Teng is a seasoned UX Designer whose work centers on intelligent systems, safety-critical(Photo:Yiwen Teng) A System-Level UX Practice Built on Experience Yiwen Teng is a seasoned UX Designer whose work centers on intelligent systems, safety-critical

Designing Trust in Intelligent Systems with Yiwen Teng

(Photo:Yiwen Teng)

A System-Level UX Practice Built on Experience

Yiwen Teng is a seasoned UX Designer whose work centers on intelligent systems, safety-critical technology, and human-centered interaction design. With experience spanning smart appliances, autonomous mobility, and large-scale safety platforms, her practice focuses on translating complex, data-driven systems into experiences that feel clear, predictable, and trustworthy. Rather than designing isolated interfaces, Yiwen approaches UX as a system-level discipline, one that helps people understand how technology thinks, reacts, and supports them in moments of uncertainty.

From Smart Appliances to Embedded Safety Systems

At GE Appliances, Yiwen worked as a UX Designer on smart appliance control experiences across connected ecosystems and embedded safety scenarios within everyday home environments. Her work focused on designing automation flows, system states, and safety feedback that help users clearly understand how products behave and respond in real time. By translating complex system logic into intuitive, actionable interactions, she strengthened user confidence in connected appliances while reducing error and uncertainty.

Designing Autonomous Mobility with Transparency and Trust

A defining milestone in Yiwen’s career is her work on the Autonomous Shuttle Experience for Campus Engagement, which received the Red Dot Design Award. Developed in collaboration with the Institute of Design at Illinois Institute of Technology and campus robotics teams, the project reimagined autonomous campus mobility as an intelligent, communicative system rather than a passive vehicle. Situated within an urban campus context, the project addressed late-night safety, unpredictable transit conditions, and user trust in autonomous decision-making. Yiwen led the UX strategy and interface design, focusing on system explainability, designing interactions that reveal why the shuttle slows down, reroutes, or pauses based on real-time environmental data. The project was recognized for its thoughtful integration of autonomy, safety, and human-centered interaction.

Recognition Led by the Red Dot Design Award

A key marker of Yiwen’s professional maturity is her recognition by the Red Dot Design Award, one of the most influential and rigorous international benchmarks for design excellence. Her Red Dot winning project, Autonomous Shuttle Experience for Campus Engagement, was recognized for its ability to integrate autonomous technology, safety logic, and human-centered interaction into a coherent system-level experience.

Beyond the Red Dot recognition, Yiwen’s work has also received honors from the IDA International Design Award, C2A Creative Communication Award, New York Product Design Award, as well as the MUSE Design Award and MUSE Creative Award. Together, these awards reflect a sustained design practice consistently recognized across product, system, and experiential design disciplines. In parallel, her work has been exhibited at ART SHOPPING and the ART BETHANIEN BIENNIAL, further demonstrating her ability to bridge functional technology design with conceptual and cultural exploration.

Advancing Safety-Centered UX for the Next Generation of Technology

Currently a UX Designer at AtlasIED, Yiwen designs AI-assisted safety and communication software for schools and large-scale facilities, environments where clarity, speed, and reliability are essential. Looking ahead, her work continues to focus on the evolving relationship between humans and intelligent systems. As AI-driven technologies increasingly operate autonomously and invisibly, Yiwen sees UX design as a critical layer of interpretation, responsible for explaining intent, shaping trust, and supporting people during moments that matter. Her long-term contribution lies in advancing safety-centered, system-level UX practices, enabling complex technologies to operate with clarity, accountability, and human understanding.

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