Common Deposit Statuses and How to Resolve Them
- Status 1: Processing
- Status 2: Pre-Crediting
- Status 3: Credited Successfully
- Status 4: Forced Deposit Return
- Status 5: Invalid Deposit
- Status 6: Restricted
- Status 7: Completed
Status 1: Processing
How to resolve:
1) Check whether the required number of block confirmations has been reached. Once confirmed, the funds will be available for withdrawal or transfer.
2) Verify whether the deposit channel for the asset is currently open. If it is closed, please wait until it reopens before support can assist further.
Status 2: Pre-Crediting
How to resolve:
Pre-crediting means the number of confirmations is sufficient for trading but not yet enough for full crediting. During this stage, your assets can be used for trading but cannot be withdrawn. Once the full confirmation requirement is reached, the assets will be fully credited and available for withdrawal.
If your deposit is flagged by risk controls, it will not be pre-credited. In that case, the deposit will be credited automatically once it meets the required number of confirmations for full crediting.
For more details, please refer to the article "What is Pre-Crediting?"
Status 3: Credited Successfully
How to resolve:
If the deposit has been successfully credited but the asset is not visible in your account, please check whether the deposit account was selected correctly.
If the status shows "Successful" but you still cannot locate the asset, review your internal transfer records. If the asset was deposited into your Futures Wallet, it may have been automatically transferred there. Please check both your Spot and Futures Wallets.
Status 4: Forced Deposit Return
How to resolve:
The delisted asset has been returned. Click the "Forced Deposit Return" button to view the return details.
You deposited an asset that is no longer supported by MEXC. The system has automatically returned the asset to the original sending address. Click the "Forced Deposit Return" button to check the return information.
Status 5: Invalid Deposit
How to resolve:
In most cases, if a transfer is recorded multiple times or the actual deposit amount is zero, the system will classify it as an invalid deposit, and it will not be credited to your account.
We recommend checking your deposit records and contacting the platform from which the assets were sent to further verify the validity of the transaction. If you have any questions, feel free to contact the MEXC Customer Service team.
Status 6: Restricted
How to resolve:
Due to regional regulatory requirements, certain accounts may have limited deposit functionality. If your deposit status shows as "Restricted," please follow the on-screen instructions to complete the required KYC process. Once completed, your deposit function will be restored. If you are unable or unwilling to complete KYC verification, you may click the “Return Deposit" option on the page and submit the required information. MEXC will process the asset return within approximately one week.
Status 7: Completed
How to resolve:
The restricted funds have been successfully returned. Click to view the return details.